​COVID-19 Information  


COVID-19 Resources

We appreciate your patience as we strive to continue our values of safety. For any questions, please reference our CenterPoint Energy memo, our corporate COVID-19 update below, and/or contact one of the following resources:

  • Communications Specialist at 612-321-5546



Special Notice as of 4/20/20

 
As social distancing practices and proper use of PPE, face masks and gloves have become normalized and as customers are willing to allow properly protected personnel into their homes to complete required work to modernize gas facilities, which is essential work, CenterPoint Energy authorized contractors will enter customer homes to complete work only with customer permission.

 
Installing replacement gas mains: According to the Governor of Minnesota’s order, gas main replacement is an essential work function. This allows for the modernization of related gas facilities. The gas main work requires excavations in various locations in the right-of-way (front yard) to facilitate the installation work.
 
Connecting service lines to the new mains: The purpose of our flyer is to advise that with customer permission, crews will now enter homes to complete necessary gas meter work. If you choose not to allow crews to enter your home, gas service will not be interrupted, and we will reschedule for a time better suited to concerns you may have. Crews will continue to replace service lines. Crews may have to dig in the ground on your property in the utility easement and next to your home to complete the task of service line replacement.



Special Notice as of 3/25/20

CenterPoint Energy will implement social distancing for approx. the next month

CNP will postpone utility work that otherwise requires working inside customer homes

If you smell natural gas inside or outside your home, please call CenterPoint Energy’s Emergency line at 612-372-5050. 

Due to concerns over COVID-19, also called coronavirus, CenterPoint Energy will be postponing work activity, such as meter replacement or moving of meters, that requires entry into our customers’ homes or buildings. Here are some of the following aspects you can expect from the crews:

  • Projects that involve the replacement of gas mains and service lines will continue. CenterPoint Energy will not interrupt gas service and will not perform work that is normally done inside customers’ homes (i.e. connecting new meters to customers’ gas pipes).
  • Work that would normally take place inside a home or building will be suspended at this time.
  • Work involving natural gas mains and service lines will continue to take place in their respective areas such as the street, sidewalk and soft surfaces.