Critical Care Customer Form

ELIGIBILITY DETERMINATION FORM FOR DESIGNATION AS A NON-RESIDENTIAL CRITICAL LOAD CUSTOMER

The following information can be found on your electric bill from your Retail Electric Provider.

Critical Load Public Safety Customer and Critical Load Industrial Customer​

According to the Public Utility Commission of Texas (PUCT) Substantive Rules § 25.497(a)  a "critical load public safety customer" is defined as "loads for which electric service is considered crucial for the protection or maintenance of public safety; including but not limited to hospitals, police stations, fire station​s, critical water and wastewater facilities, and customers with special in-house life-sustaining equipment."  A "critical load industrial customer" is defined as "an industrial customer for whom an interruption or suspension of electric service will create a dangerous or life-threatening condition on the retail customer's premises.”

Note: Retail Customers designated as a Critical Load Industrial Customer are not guaranteed uninterrupted electric power supply. If electricity is a necessity, it is the responsibility of the Retail Customer to make arrangements for alternate sources of electric power.​

If you believe you qualify for either status, please submit the form below.