Executive Vice President, Customer Transformation and Business Services
Gregg is Executive Vice President, Customer Transformation and Business Services of CenterPoint Energy. In this role, he oversees Customer Operations, Information Technology, Marketing, Procurement and Logistics, Economic Development, and two of the company’s competitive businesses: Energy Systems Group and Home Service Plus (HSP) North and South. Most recently, Gregg served as Chief Customer Officer for National Grid, an electricity, natural gas and clean energy delivery company serving more than 20 million customers in New York, Massachusetts and Rhode Island.
Over his 25-year career, Gregg has held leadership roles spanning the entire customer operations lifecycle, including sales, billing, supply chain, and customer care management. He previously worked at CenterPoint Energy for 11 years serving in various leadership roles, including Senior Vice President and Chief Customer Officer. Under his leadership, the company used technologies to transform the way it interacts with customers and was recognized with numerous industry awards.
During his tenure at CenterPoint Energy, Gregg drove a culture of innovation, continuous improvement and customer focus that helped transform how the company serves customers. CenterPoint Energy made great strides in enhancing customers’ experiences by providing personalized services and communication choices based on their unique preferences. He helped introduce several innovative services, including Power Alert Service, which alerts customers on the status of their power via text, email or phone call, and the My Account self-service web tool, which allows customers to manage their natural gas service and view electric usage online.
Gregg also led the strategy and implementation of CenterPoint Energy’s Customer Vision Technology Platform program. This customer vision platform initiative was a multi-year journey that set the foundation for the company’s award-winning performance. He brings to his new leadership role several years of commercial and retail experience, including architecting and leading HSP North’s and South’s growth strategy and expansion into CenterPoint Energy’s southern gas states.
Collectively, these efforts contributed to CenterPoint Energy being recognized as a trusted energy partner. The company’s residential customers ranked the company highest in customer satisfaction among large natural gas utilities in the South region in an annual study by J.D. Power and Associates. Cogent Energy Reports, which surveys customers across the deregulated Texas electricity market on their transmission-distribution service providers, ranked CenterPoint Energy best-in-class in brand trust, product experience and operational satisfaction. The company also received the Smart Energy Consumer Collaboratives’ Best Practice Award for a customer-focused culture.
Gregg has been active in several industry associations, including the American Gas Association, Edison Electric Institute and Southern Gas Association, where he serves on marketing, communications and customer solutions committees. He has also represented CenterPoint Energy as a Board member on two nonprofit organizations that are focused on Houston’s future: Communities in Schools of Houston and Blueprint Houston.
He earned a bachelor’s degree in American studies, with a minor in economics, from the University of Colorado at Boulder. Gregg has also completed the executive management program at Rice University’s Jesse H. Jones Graduate School of Business in Houston.