CenterPoint Energy



Natural gas safety tips help keep residents safe before and after a storm

August 24, 2012 – As CenterPoint Energy and residents along the Gulf Coast closely monitor the projected path of Tropical Storm Isaac, the company recommends the following natural gas safety tips:

Before the storm

  • Do not to turn off natural gas at the meter. The gas meter should be left on to maintain proper pressure in the gas piping within the house and to prevent water from entering the lines should flooding occur.
  • If a customer wants to discontinue gas service, turn off the gas at each appliance. Later, to restore gas service to an appliance, follow the written instructions located on the appliance for relighting. If unable to locate instructions, call a qualified plumber.

After the storm

  • If you smell gas when you return to your home, leave immediately on foot.  Do not use electric switches, telephones (including cell phones) or anything that could cause a spark. Go to a safe location and call CenterPoint Energy as soon as possible.
  • If your home was flooded, call a licensed plumber or a gas appliance technician to inspect your appliances and gas piping to make sure everything is in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances also, such as pool heaters, gas grills, and gas lights.
  • If you've had no flooding in your home and your natural gas is turned off at the meter, please call CenterPoint Energy to reconnect service.

To report natural gas emergencies, call 888-876-5786. For more information on natural gas safety, visit our Storm Center.