Houston Area: We are complying with the Mayor’s mandatory evacuation order to disconnect customers with flooded homes in the area south of I-10, west of Gessner, north of Briar Forrest, and east of Hwy 6.
Customers in this area should also be alert for imposters posing as CenterPoint evacuation rescuers. Our employees will be accompanied by a fire or police responder. They will wear uniforms and carry i.d. badges. Call the Houston Police to report any suspicious activity.
Our Customer Service Department business hours are 7 a.m. to 7 p.m., Monday through Friday except holidays. We also offer account self service functions that are available 24/7.