HOUSTON – November 9, 2012 - CenterPoint Energy is responding to a natural gas outage affecting approximately 160 customers near Crawfordsville, Ark. Customers are without gas service today because a natural gas line was damaged by a piece of farm equipment yesterday evening.
Once repairs are made to the damaged pipeline, CenterPoint Energy will begin the process of relighting customers. The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.
“When we begin the process of relighting customers early tomorrow morning, we’d like to ask that customers be at home if possible so our employees can go inside to restore natural gas service,” said Karen Frank, area manager for CenterPoint Energy. “A customer needs to call us only if there is a door hanger at their home or business indicating that we’ve already been by to attempt to restore service. Please call the number on the door tag left by our service personnel.”
“We realize this is an inconvenience. Fortunately, we are bringing in the necessary resources from nearby towns to assist us as we work as quickly and as safely as possible.”
For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the re-pressurization process.
“We estimate that all customers, provided we have access to relight appliances, will have service restored by Saturday night,” Frank added.