Our pledge to you
CenterPoint Energy cares about our
customers. Protecting your privacy is important, so we take great precautions to
safeguard your personal information. Throughout our more than 130-year history,
we've built our reputation on delivering safe, dependable service. You can trust
us to handle your confidential information responsibly. This document will help
you understand more about our policies concerning customer information in the
online environment of our Web site. It explains the following:
Security - How we protect your personal information and
We take great care with the confidential information you provide us in the
course of conducting your business, whether you are making an online account
transaction or requesting products and services online.
There are three primary ways we safeguard your information:
Password and security protection
Access to the secure
section of our Web site is limited only to registered users with a valid account
number and billing date who log in with a private password and User ID. Personal
security questions provide additional protection.
Your account and financial
information is stored in and transmitted from our secure, 128-bit encryption
environment. For added security, we use Secure Sockets Layer (SSL) technology
when transmitting and receiving data through online connections. SSL encrypts or
"encodes" your personal information and helps us maintain accuracy, prevent
unauthorized access and ensure appropriate use of information. Our system is in
full compliance with governing rules established by NACHA (National Automated
Clearing House Association, or The Electronic Payments Association) and ACH
(Automated Clearing House).
Online access to your individual
account and customer information is restricted to you as the account holder.
Limited access is also provided to trained company professionals who service
accounts or provide products and services that you have requested online. All
individuals who handle sensitive data, whether employees or affiliates, are
subject to our strict confidentiality requirements and receive annual training
according to our Standards of Conduct and Business Ethics. Safety, Integrity,
Accountability, Initiative and Respect are among our core values. Our handling
of your confidential information also is in full compliance with federal privacy
Privacy - The information you provide us and how we use
Information we collect
CenterPoint Energy gathers from
you only the information necessary to provide the services or products you have
specifically requested online. This information may include your name, address,
telephone number, e-mail address,
registered account services, and purchased
products or services.
Your preferences in visiting our Web site
When you visit
our Web site, you can do so anonymously. We may collect basic information such
as your Internet service provider, computer operating system and browser, as
well as the date, time and length of your visit and the pages you view. This
information will be used to help us improve our site's usefulness. By
understanding more about our customers' preferences, we can continue to improve
the content, navigation and function of our Web site. For some requests or
account transactions, we will ask for more detailed personal information, such
as your name, address and/or telephone number, password and e-mail address (User
How we use your information
We use the information you
provide us to deliver products and services we think you may find valuable. We
try to respond to all online requests and transactions within one business day.
Requests may include access to My Account Online, where you can review your
bill, pay it online or change your account information, as well as enroll for
account services such as Online Billing, Automatic Bank Draft and Budget
Plan/Average Monthly Billing.
We may periodically send you information about new products and services or
upcoming events. You may request that we not send you such information by
contacting us as noted below. In other cases, we release customer information
We have your written authorization
We are ordered to produce the records by court subpoena or by written
request from a police department, agency or other state department in the course
of an official investigation
We are asked in writing by a landlord (or property manager) to release
information related to their property ownership interest in the
Information from minors
To protect the privacy of
children under the age of 18 who may visit our Web site, CenterPoint Energy
avoids collecting any personal information about or from minors who may visit.
We encourage adults to monitor children's use of the Internet. If you believe
your child has unintentionally submitted personal information to us, we will
gladly delete it at your request.
Other important information
Regardless of the many
precautions we take, CenterPoint Energy recognizes that Internet security can
never be fully guaranteed. Our site also contains links to the sites of
industry, trade ally or community organizations with which we do business. We
provide access only to those sites that we believe will be of value to you, but
we are not responsible for their content or privacy practices.
Changes to our policy
Updates to this online Privacy and
Security Statement may be made periodically and will be posted online at this
location. Contact us with questions or concerns.
We invite your comments and want to hear from you if you have any questions,
problems, or suggestions. We generally will respond to requests or inquiries by
the end of the next business day.
Contact us any time:
Corporate Office, Street Address
CenterPoint Energy, Inc.
1111 Louisiana Street
CenterPoint Energy, Inc.
P.O. Box 4567
Houston, Texas 77210-4567