CenterPoint Energy Announced Winner of 2016 ISGAN and GSGF Smart Grid Awards
2016-06-09T05:00:00Z

HOUSTON, June 9, 2016 - CenterPoint Energy Houston Electric, LLC (Houston Electric), an indirect, wholly-owned subsidiary of CenterPoint Energy, Inc. (NYSE: CNP), has been chosen as the winner of the International Smart Grid Action Network (ISGAN) 2016 Award of Excellence and the Global Smart Grid Federation (GSGF) Best Smart Grid Project for 2016.

“We are honored to receive the ISGAN Award of Excellence and GSGF Best Smart Grid Project Award,” said Kenny Mercado, senior vice president of CenterPoint Energy’s Electric Operations. “Through our smart grid, we have reduced outages by more than 134 million minutes, enabled restoration of more than 1.5 million outage cases without a customer phone call, and saved tens of millions of dollars in eliminated fees for more than 2.3 million metered customers in Southeast Texas.” 

CenterPoint Energy’s Smart Grid increases grid reliability, reduces average restoration time, saves consumers money, drives innovation in America’s most competitive electric market and supports the growth of renewable energy initiatives. The project has saved consumers more than $20 million per year in eliminated fees from service automation. It has also saved more than 1.4 million gallons of fuel which is equivalent to saving more than 13,000 tons of CO2 emissions.

“The CenterPoint Energy Smart Grid shows the tremendous value offered by smart grid systems that efficiently integrate advanced meters, intelligent switches, information and communications technologies, data analytics, grid management systems, and more to improve the flexibility, reliability and resilience of electricity service. It was the clear choice to win this year’s awards,” said Ronnie Belmans, executive director of GSGF.

Michele de Nigris, Chair of ISGAN’s Executive Committee said, “The CenterPoint Energy Smart Grid exemplifies this year’s competition theme of ‘Excellence in Smart Grids for Reliable Electricity Service,’ through its application of multiple technologies and approaches to reduce outages, increase performance, and save consumers money in a region known for its many severe weather events.”

CenterPoint Energy thanks the Public Utility Commission of Texas (PUCT) for their leadership in approving the deployment of advanced meters in 2008, when they described smart meters as a “critical component of the Texas electric market” in a report to the Texas Legislature.

CenterPoint Energy also thanks former City of Houston Mayor Bill White and his Task Force on Electric Reliability, which, following Hurricane Ike in 2008, determined that a smart grid “offers the best return-on-investment for improving grid resilience and enabling storm recovery.” CenterPoint Energy is also grateful to the U.S. Department of Energy, which awarded CenterPoint Energy one of only six $200 million Smart Grid Investment Grants in 2009, greatly accelerating the Smart Grid project.

In announcing that grant, former U.S. Secretary of the Interior Ken Salazar declared CenterPoint Energy to be “on the point of the spear in teaching the rest of the United States and the world how we can work with consumers to enhance their electrical usage.”

Finally, CenterPoint Energy recognizes and thanks its various technology partners, including ABB, GE Grid Solutions, IBM, Itron and Siemens for their contribution to CenterPoint Energy’s Smart Grid program.

ISGAN formally honored CenterPoint Energy at the Seventh Clean Energy Ministerial (CEM7) in San Francisco, Calif. on June 2.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com​



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Natural gas service restoration in Paragould, Ark.

HOUSTON – December 2, 2016 – Following a natural gas outage affecting more than 400 customers on the east side of Paragould, Ark., CenterPoint Energy has restored service to all customers who have provided the company access to perform safety checks and relight pilots.  

Customers have been without gas service because of a disruption in the natural gas supply that occurred Thursday afternoon.

"We greatly appreciate our customers' cooperation and patience as our employees worked as quickly as we could to safely restore natural gas service," said Terry Rollins, district director for CenterPoint Energy.

A small number of customers still remain without service because CenterPoint Energy employees were not able to access their home or business. The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.

"A customer needs to call us only if there is a door hanger at their home or business indicating that we've already been by to attempt to restore service," Rollins said. "Please call the number on the door tag left by our service personnel."

 

CenterPoint Energy making significant progress restoring service following natural gas outage in Paragould

HOUSTON – December 2, 2016 - CenterPoint Energy has made progress in restoring natural gas service to approximately 450 customers in Paragould, Ark. Customers have been without gas service because of a disruption in the company's gas supply which occurred yesterday afternoon.

"We called in additional employees from other parts of Arkansas which allowed us to turn off each customer's meter yesterday," said Terry Rollins, district director for CenterPoint Energy. "We are now beginning the process of going home to home to restore service to each customer."

The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.

"We understand this is an inconvenience, but we appreciate our customers' cooperation and patience," Rollins said. "If at all possible, we'd like to ask that customers be at home since it is necessary for our employees to go inside to restore natural gas service.

"A customer needs to call us only if there is a door hanger at their home or business indicating that we've already been by to attempt to restore service. Please call the number on the door tag left by our service personnel."

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the re-pressurization process.

"We estimate that all customers who are home will have service restored by this evening," Rollins said.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.

CenterPoint Energy reports natural gas outage for customers in Paragould, Arkansas

Houston – December 1, 2016 - CenterPoint Energy is experiencing a natural gas outage on the east side of Paragould, Arkansas that is affecting about 450 customers.

"Safety is our number one priority as we work to restore natural gas service," said Terry Rollins, district director for CenterPoint Energy. "As part of our procedure, we have begun the process this afternoon of turning off each customer's natural gas meter; our goal is to have each meter turned off by later this evening.

"We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our certified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service," Rollins added. "To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business; we expect this process to begin tomorrow morning and continue throughout the day tomorrow. We have also brought in technicians from other parts of the state to assist in restoring gas service."

"There is no need to call us as we make our initial assessments," Rollins said. "We anticipate restoring service to most customers by end of day tomorrow. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions."

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.

CenterPoint Energy issues important cold weather safety tips

HOUSTON – November 30, 2016 – As the temperatures drop, CenterPoint Energy reminds natural gas customers of some important tips to stay safe and warm this season.

Carbon monoxide (CO) is a poisonous gas that is colorless, odorless, tasteless and non-irritating, and any fuel-burning appliance in the home has the potential to produce CO. To prevent CO buildup:

  • Have your heating system checked annually by a qualified heating and air conditioning technician.
  • Follow manufacturers' operating instructions properly for gas heating equipment.
  • Do not use stovetop burners or ovens to heat a room since they are not designed for this use.
  • Make sure to follow the blue flame rule. Natural gas flames should burn blue except natural gas fireplace logs which burn orange to have a more realistic wood burning look.
  • Crack windows slightly if using unvented space heaters.
  • Consider buying a CO detector as another line of defense against CO poisoning. CenterPoint Energy recommends buying one with an audible alarm and continuous digital display; make sure it is tested to the national standard for residential CO detectors (UL2034 or IAS NO. 6-96).

 If you are in a room with operating gas equipment and experience a headache, followed by dizziness and nausea, you may be experiencing CO poisoning. Get fresh air immediately, and call CenterPoint Energy. For more information on natural gas safety, visit CenterPointEnergy.com/Safety.

CenterPoint Energy joins the Global #GivingTuesday Movement

​​HOUSTON, TX – November 29, 2016 – CenterPoint Energy has joined #GivingTuesday, a global day of giving that harnesses the power of individuals, communities and organizations to encourage philanthropy and to celebrate generosity worldwide. Today, more than 800 gifts will be collected for the Salvation Army’s Angel Tree Program in advance of the Christmas holiday in the company’s Houston region, and approximately 350 gifts are expected to be collected in Minnesota next week.

Since 1889, the Salvation Army has provided Christmas assistance to disadvantaged families and individuals to ensure that they have a wonderful holiday season. CenterPoint Energy has been a long-time supporter of the program, collecting more than 4,200 donations over the past seven years, helping to provide a merry Christmas for more than 4,000 families in the Greater Houston area. 
 
“We are so excited to once again participate in the Salvation Army’s Angel Tree Program,” said Diane Englet, senior director of Community Relations for CenterPoint Energy. “This cause brings so much joy and excitement to our employees. Every year they look forward to receiving their Angel Tree tags and have continued to increase the number they request. It truly is a heartwarming sight to see the smiles on their faces as they bring in their gifts on collection day!”

Because of the generosity of employees throughout CenterPoint Energy’s service territory, countless other organizations have received financial and volunteer support over the years. Last year, CenterPoint Energy partnered with local blood drives to donate a total of 4,830 pints of blood, which is the equivalent of saving more than 14,000 lives.  

“With more than 203,000 hours of volunteer service provided by employees in 2015, valued by the Independent Sector at $4.7 million, CenterPoint Energy has been able to offer support for organizations that do so much for so many, throughout the company’s service territory,” added Englet.  

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 

About #GivingTuesday

#GivingTuesday is a movement to celebrate and provide incentives to give—the 2016 iteration will be held on November 29, 2016. This effort harnesses the collective power of a unique blend of partners—nonprofits, businesses and corporations as well as families and individuals—to transform how people think about, talk about and participate in the giving season. #GivingTuesday inspires people to take collaborative action to improve their local communities, give back in better, smarter ways to the charities and causes they celebrate and help create a better world. #GivingTuesday harnesses the power of social media to create a global moment dedicated to giving around the world. 

​To learn more about #GivingTuesday participants and activities or to join the celebration of giving, please visit:



​View an infographic about CenterPoint Energy's contribution to #GivingTuesday here​.


CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com.