MINNEAPOLIS- April 10, 2015- CenterPoint Energy ranked first among the largest Midwest Region natural gas utilities in the U.S. and second in the South Region for operational satisfaction in the Cogent™ Energy Reports 2014 Utility Trusted Brand & Engagement™ Residential study. The study is a comprehensive survey of customers regarding operational satisfaction, product experience and brand trust. The operational satisfaction measure is based on a utility’s performance in: Safety & Reliability, Billing & Payment, and Customer & Field Service. In December, CenterPoint Energy was also named a Utility Customer Champion by Cogent Reports.
“Our goal is to deliver an exceptional experience by leveraging technologies that make it easier for customers to do business with us, providing customers with services they value, giving them information about their accounts the way they want to receive it, and by supplying safe, reliable natural gas service at a fair price,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “Having our customers rank us as a top performer in operational satisfaction means we are succeeding in that goal. I want to thank our customers for their trust in CenterPoint Energy and express appreciation to our employees for their hard work and dedication in providing operational excellence.”
“CenterPoint Energy is not only a most-trusted brand, but it’s also an industry stand-out on providing customers with satisfying transactions and managing reliable and safe gas systems,” said Chris Oberle, senior vice president of Market Strategies and author of the report.
Cogent™ Energy Reports, a division of Market Strategies International, released customer satisfaction rankings for the nation’s 127 largest electric and gas utilities with operational satisfaction scores across all providers averaging 732 on a 1,000-point scale. CenterPoint Energy’s overall natural gas operational satisfaction score in the Midwest Region was 749 and 784 in the South. The rankings are based on how CenterPoint Energy performed compared to other large utilities in each region.
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website a twww.CenterPointEnergy.com.