Ensure you have natural gas service this winter; call now for Cold Weather Rule protection
CenterPoint Energy provides guidelines to prevent natural gas service disconnection between Oct. 15 and April 15, 2015
2014-10-09T05:00:00Z

MINNEAPOLIS – Oct. 9, 2014 – CenterPoint Energy is reminding customers about their rights and responsibilities under the Cold Weather Rule (CWR), which protects residential customers experiencing difficulty paying their natural gas bill from having their natural gas service disconnected between Oct. 15 and April 15, 2015. While the CWR does not prevent customers from being disconnected for nonpayment, it does provide customers extra protection as defined in the CWR, but residential customers must contact CenterPoint Energy.

“We are here to help our customers understand the Minnesota Cold Weather Rule,” said Joe Vortherms, vice president of Gas Operations in Minnesota. “The rule not only provides additional protection for customers who anticipate having trouble paying their gas bill, it also applies to customers whose service is currently disconnected. These customers need to call us now to establish a payment plan and get their natural gas service restored as the heating season begins.”

Customers who anticipate having trouble paying their natural gas bill in full, have received a Notice of Proposed Disconnection or need gas service reconnected are all urged to call CenterPoint Energy to establish a payment plan. The payment plan will include what is owed as well as the amount to be billed and will take into consideration a customer’s financial situation and any other special circumstances. The payment plan must also be agreeable to both the customer and CenterPoint Energy. If an agreed-upon payment plan cannot be reached, customers have a right to appeal under the CWR.

Under the CWR, special payment terms are available to customers who:
• Apply for and receive Low Income Home Energy Assistance Program (LIHEAP) funding assistance in Minnesota, or
• Meet income guidelines set by the state of Minnesota, and provide proof of income.

Call CenterPoint Energy to set up a payment plan at 1-612-372-4680 or 1-800-729-6164. For additional information, please visit CenterPointEnergy.com/readyforwinter.

Other helpful information:
• In addition to calling CenterPoint Energy to discuss and establish a payment plan, company representatives are available to refer customers to social service agencies who may have energy assistance funds.
• Customers can also sign up for CenterPoint Energy’s Budget Plan, which spreads natural gas costs throughout the year, helping customers avoid payment peaks. Customers can sign up online through My Account at CenterPointEnergy.com/Register or by calling CenterPoint Energy.
The Minnesota Department of Commerce maintains a website that provides information on energy efficiency and heating assistance programs.
• Customers interested in helping others pay their natural gas bill can support the Salvation Army’s HeatShare program. Visit The Salvation Army’s website to make a donation.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit CenterPointEnergy.com.

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River Oaks resident, Kimberly Johnston, named one of “Houston’s 50 Most Influential Women of 2016” by Houston Woman Magazine

HOUSTON – February 27, 2017 – CenterPoint Energy Tax vice president and River Oaks resident, Kimberly Johnston, has been named one of "Houston's 50 Most Influential Women of 2016" by Houston Woman Magazine. The magazine staff selected honorees from nominations submitted by subscribers.

Johnston has twenty five years of finance and tax experience with Fortune 500 companies, Big 4 accounting firms, and the U.S. Treasury in the areas of strategy, tax policy, audit negotiations, regulatory proceedings, mergers and acquisitions, and SEC matters. She is the founder of Good Works Houston, a community-based organization focused on tackling upward mobility challenges by growing innovative social enterprises. She also serves as a member of the Convergence Center for Policy Resolution convening leaders solving problems across the political divide on critical national issues.

Her inspiration to form Good Works Houston came from her American Leadership Forum experience convening Houstonian leaders to serve the public good.  "I became seriously concerned about Houston's growing social issues which pushed me to think differently about our solutions," said Johnston.  She hopes to foster a more vibrant community of leaders who are motivated to empower Houstonians in need by investing their talents in growing sustainable social enterprises.

"Kimberly is a great professional and a true leader for our company. She exemplifies CenterPoint core values and reflects the competitive spirit that so many of our colleagues demonstrate in their communities," said Bill Rogers, executive vice president and chief financial officer for CenterPoint Energy.

According to Beverly Denver, publisher of Houston Woman Magazine, "Those selected as Houston's 50 Most Influential Women of 2016 are individuals with vast networks of social and professional connections. They have earned an enviable reputation for their expertise in a particular field or arena. They are knowledgeable, credible and trustworthy. The thoughts and actions of these women influence the thoughts and actions of others. It is our distinct pleasure to introduce these remarkable women to our readers and to others in our community."

Kimberly, her husband, Michael, and four adult children are dedicated to build a brighter future for the Houston community.

About Houston's 50 Most Influential Women of the Year

Since 2008, Houston Woman Magazine has published an annual, keepsake edition featuring Houston's 50 Most Influential Women of the Year. Those previously recognized as Women of Influence by Houston Woman Magazine are listed, by year selected, online at www.houstonwomanmagazine.com/50women/.

About CenterPoint Energy

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years.

Forest Lake native Carol Donnellan receives SGA Humanitarian Award for lifesaving efforts

MINNEAPOLIS – February 16, 2017 – CenterPoint Energy employee and Forest Lake native, Carol Donnellan, was recently selected by the Southern Gas Association (SGA) to receive the Humanitarian Award in recognition of her life saving efforts. The award is designed to recognize natural gas industry employees(s) whose Good Samaritan actions promote human welfare and community responsibility.

Donnellan was awarded for her efforts in helping save an unresponsive driver in November 2016 who was slumped over in his vehicle at a green light in an intersection.  Concerned for his safety and since the driver appeared to be experiencing a medical emergency, she immediately pulled over and dialed 911.

 Donnellan, a utility person-meter reader for CenterPoint Energy in Coon Rapids, says she is very grateful for the award.  "To me, helping another where I live and work is putting the 'golden rule' of doing the right things for people into action," said Donnellan.  "The real heroes are the local police officers who arrived on the scene really quickly to come to our aid."

"This award was given to Carol for demonstrating compassion and competence and exceeding normal expectations, in assisting individuals in need," said Cheryl Johnson, Donnellan's supervisor. 

"At CenterPoint Energy, we put safety first in everything we do – not only for our employees but also our communities. Carol's actions support CenterPoint Energy's core values including initiative," added Brad Tutunjian, vice president of Gas Operations for CenterPoint Energy.   "We are extremely proud of her."

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community.

CenterPoint Energy designated a 2016 Residential Customer Champion in Utility Trusted Brand & Engagement™ Residential study

MINNEAPOLIS - February 2, 2017 - CenterPoint Energy achieved top tier rankings among U.S. natural gas utilities throughout 2016 in the Midwest and South regions, designating the company a 2016 Residential Customer Champion by Cogent Reports. The Customer Champions list was compiled from year-end Engaged Customer Relations (ECR) scores and ratings from consumers surveyed for the annual Utility Trusted Brand & Customer Engagement™ study. The results are based on responses from more than 52,000 residential ratepayers for 130 leading gas and electric utilities throughout the U.S.  The study measures and tracks brand trust, customer engagement, satisfaction and relationship strength among residential customers.

"Over the past several years, we have made substantial investments to further enhance safety, reliability and service," said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. "While these rankings confirm that our customers appreciate our efforts, we plan to continue working hard to improve our systems and service and earn our customers' trust."

 Rick Zapalac, senior vice president of Gas Operations for CenterPoint Energy agrees and added, "Whether it's in the field, in the office or on the phones, it takes a team of employees all aligned around the goal of serving the customer, to provide the kind of service reflected in these scores.  I would like to thank our employees for their hard work and dedication."

This is the third year Cogent Reports™ has computed Customer Champion scores for individual utilities and recognized Customer Champions. In October 2015, CenterPoint Energy ranked third in the Midwest for environmental dedication by Cogent Reports.  In April 2014, CenterPoint Energy was also ranked first in operational satisfaction by Cogent Reports™.  

Cogent Reports™, a division of Market Strategies International, announced customer rankings for the top tier electric, natural gas and combination providers in four regions across the U.S. The ranking is based on how CenterPoint Energy performed compared to other large utilities in the U.S.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at CenterPointEnergy.com.

 

CenterPoint Energy receives EEI’s Emergency Recovery Award

Houston, TX - January 16, 2017 – The Edison Electric Institute (EEI) recently presented CenterPoint Energy with the association's "Emergency Recovery Award" for its outstanding power restoration efforts after severe thunderstorms and flooding hit Houston in April 2016.

 The award is presented twice annually to EEI member companies to recognize their extraordinary efforts to restore power to customers after service disruptions caused by severe weather conditions or other natural events. The winners were chosen by a panel of judges following an international nomination process, and the awards were presented during the winter EEI Board of Directors and CEO Meeting.

 On April 17, 2016, potent thunderstorms brought torrential rain and caused severe flooding in the greater Houston area. CenterPoint Energy restored 90 percent of outages within 27 hours, and resumed fully normal operations within 60 hours of the storm. CenterPoint Energy crews devoted 15,827 hours to this recovery operation.

 "The tireless work by CenterPoint Energy crews to restore service following a violent spring storm exemplifies our industry's commitment to customer service and safety," said EEI President Tom Kuhn. "The courageous and dedicated CenterPoint Energy crews who faced dangerous conditions in the wake of this storm are greatly deserving of this terrific recognition."

 "Responding in the aftermath of severe weather is part of the job at an electric company," said Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy. "Our employees take that responsibility very seriously and we are proud to be recognized by EEI for the tremendous effort our employees made to restore service to our customers as quickly and safely as possible following the torrential flooding we experienced last April."

CenterPoint Energy subsidiary closes on $300 million of general mortgage bonds

Houston – January 12, 2017 - CenterPoint Energy Houston Electric, LLC (Houston Electric), an indirect, wholly-owned subsidiary of CenterPoint Energy, Inc. (NYSE: CNP), today closed on 3.00 % general mortgage bonds totaling $300 million due February 1, 2027. Net proceeds will be for general limited liability company purposes.

Mizuho Securities, Regions Securities LLC and US Bancorp served as joint bookrunners with The Williams Capital Group, L.P. and Wolfe Capital Markets and Advisory as Co-Managers. 

"We were pleased to work with such a distinguished and diverse group of banks to help finance our growth and capital investment requirements in our Houston service territory," said Tracy Bridge, executive vice president and president of CenterPoint Energy's Electric Division.

This news release does not constitute an offer to sell, or the solicitation of any offer to buy, any security and shall not constitute an offer, solicitation or sale in any jurisdiction in which such offering would be unlawful.

This news release includes forward-looking statements. Actual events and results may differ materially from those projected.  The statements in this news release regarding the use of proceeds from the offering and other statements that are not historical facts are forward-looking statements. Factors that could affect actual results include the timing and impact of future regulatory and legislative decisions, effects of competition, weather variations, changes in business plans, financial market conditions and other factors discussed in Houston Electric's Form 10-K, as amended, for the period ended December 31, 2015, Houston Electric's Form 10-Qs for the periods ended March 31, 2016, June 30, 2016 and September 30, 2016 and Houston Electric's other filings with the Securities and Exchange Commission. A written prospectus may be obtained by visiting EDGAR on the SEC Website at https://www.sec.gov/.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years.