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Many Houstonians have contacted us with offers to help a local woman who's having trouble paying her electric bills. Her story was featured on KHOU TV's newscast Tuesday night. If you would like to help, please contact her retail electric company, Freedom Power (also known as Penstar Power.) Their contact information can be found on their web site.  CenterPoint Energy neither generates power nor sells it to end-use customers. We instead own, operate and maintain the poles, wires and substations that make the delivery of electricity from power plants to customers safe and reliable. Questions about electric billing issues must be resolved between individual customers and their retail electric providers.

Thank you for your interest in CenterPoint Energy. Please complete the form below to send us your comments or questions.

Important Notice - do not use this form to report electric outages or emergencies

To report electric power outages or electric emergencies, please call 713-207-2222 or 800-332-7143.

Important Notice - do not use this form to report natural gas emergencies

In case of an emergency, leave the area immediately and contact us from a secure location via telephone. Do not report an emergency using the contact form below.

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Gas leak? Leave and phone it in.

If you smell gas in your home:

 

Step 1: Leave! Do not use electric switches or (cell) phones, which could cause a spark.

 

Step 2: From a safe place, call our natural gas leak hotline: 888-876-5786, or

Minneapolis 800-722-9326.

 

Do not use e-mail or the Web to report a leak.