Houston – July 9, 2019 – With the potential of a tropical system impacting the Greater Houston area later this week, CenterPoint Energy reminds the public that now is the time to sign up for Power Alert Service (PAS), a system that sends emails, texts, and phone calls to alert Houston-area electric customers of power outages at or near their business or home.
"There is still a lot of uncertainty about the forecast and potential impact to our electric system, but now is the time to take action and sign up for this free† service," said Gregg Knight, senior vice president and Chief Customer Officer for CenterPoint Energy.
PAS helps minimize the impact of a power outage by alerting customers of outages, estimated restoration times* and when power has been restored. The service is free† and alerts arrive within minutes of an outage that occurs at or near a customer's address.
"We are committed to providing innovative ways to keep customers informed during power outages, so they can make informed decisions about what's best for them and their families," added Knight. "PAS provides timely and accurate information about the progress of power restoration efforts."
Customers interested in joining the 1.3 million others in the Houston area who already receive alerts should visit the
Power Alert Service page to sign up or update their contact and notification preferences. A total of 15 contact points can be added to send alerts – up to five texts (standard text messaging fees charged by cellphone carrier may apply), five emails and five phone numbers – to each electric account customers manage.
To sign up, customers will need their electric meter number found on their electric bill and should then follow CenterPoint Energy's easy step-by-step instruction guide to register.
In addition to signing up for Power Alert Service for information on individual power outages, CenterPoint Energy encourages customers to:
†Standard text messaging fees may apply.
*For outages caused by extensive system-wide damage to CenterPoint Energy's electrical infrastructure from a major event, such as a hurricane, reporting of individual customer restoration times may be temporarily unavailable. Power Alert Service will provide customers with service area information until repair efforts allow for accurate reporting of individual restoration times.