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Learn to lower winter heating bills

It’s time to spring clean that paper clutter

If you’ve hopped on the clutter-clearing bandwagon – saying “goodbye” to things that no longer bring you joy, consider getting rid of your paper bills as well.

When you choose paperless billing, you’ll receive all the billing information you need online and with less clutter. View your gas usage, daily average temperature and days in billing period (which can help you compare bills) as well as your payment and billing history and more.

Text and email payment alerts can be set up when and how you’d like them.

  • Pay when you get your email
  • Schedule a payment
  • Set up AutoPay
  • Pay in person
Clearing up the clutter is easy. Learn more, register or sign in today.

Moving or Remodeling?

Springtime move or remodel in the works? We can help!

If you have plans to remodel your home or even to move to a new one soon, CenterPoint Energy has online resources and information to help make your move or upgrade easier.

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Tips to help you save money

Invest wisely in your home’s comfort

In general, natural gas appliances use less energy and are less costly to operate than their electric counterparts. And, they are the best choice for the environment and for meeting indoor air quality and comfort needs. Time after time, natural gas outperforms other fuels for:

Plus, natural gas is an excellent fuel for outdoor appliances, such as for beautiful outdoor lights, convenient gas grills, efficient pool heaters and more.

Switch to natural gas and get rebates up to $3,650

When you switch from electricity to natural gas for energy efficient appliances, you’ll see a big impact on your bottom line. Check out these money-saving rebates:

  • Heating systems: You’ll receive a $2,000 rebate when you replace your electric resistance heating system with a qualifying forced-air furnace
  • Water heaters: CenterPoint Energy offers a $900 rebate when you replace an electric water heater with a qualifying natural gas storage tank or tankless model.
  • Clothes dryers: We will rebate the purchase and installation costs of a new natural gas dryer in a single-metered residential home up to $450. This offer is only available for new construction or the replacement of an electric dryer.
  • Cooking ranges: Receive up to $300 when you replace your electric stove with a natural gas model and enjoy cooking nearly two meals with the same amount of primary energy it takes to cook one meal with an electric model.



Take a quick look at your energy use and save

Set aside less than 10 minutes and you might be able to quickly save money and energy. My Energy Analyzer is a free, online energy analysis tool to help you better understand your household’s energy use and identify easy ways to save. Log on today and you’ll:

  • Get customized energy efficiency tips for your home.
  • Learn about cost-effective solutions for lowering your bill.
  • Understand where your home’s energy dollars are going.
  • Learn about other factors that may affect your bill such as weather and energy-efficient appliances.
Simply register for or sign into My Account to learn more about your energy usage and how you can reduce it and save money.

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Carbon monoxide safety tips

Here’s the scoop – April is Safe Digging Month

With warmer weather approaching, spring spruce-up and digging projects are soon to be in full-swing. Whether you’re planting new trees, installing gardens, remodeling or adding a swing set to the backyard, be sure to call 811, the nationwide Call Before You Dig number, at least two working days BEFORE you dig. It’s a free service. Underground utilities will be marked by professional locators with flags or spray paint at no cost to you. Respect these marks and dig with care!

A simple strike to a phone, cable, gas or electric underground line can cause injury, repair costs, fines and outages. No matter how large or small, every digging project requires a call to 811 – it’s the law! Be sure to encourage your friends and neighbors to visit call811.com for more information about the Call Before You Dig process.

Pipeline Safety

Keep pipeline precautions in mind

You most likely live or work near pipelines but probably never even notice them during your daily routine, as most are located underground. Pipeline markers are there to help identify a line’s approximate location and can be found anywhere a pipeline crosses a street, highway or railway. Pipeline markers display the material transported in the line as well as the name of and emergency contact number for the pipeline operator.

It’s important to know that markers are not a guarantee of the exact location of pipelines, which do not always run a straight course between markers. While all precautions are taken to ensure safety, pipeline emergencies can and do happen from damage, leaks, a fire or explosion near or involved with a pipeline, or even a natural disaster.

RECOGNIZE A NATURAL GAS EMERGENCY

  • Look: Do you see persistent bubbling in standing water or discolored vegetation where it shouldn’t be?
  • Listen: Do you hear a hissing or roaring sound?
  • Smell: Do you smell sulfur or rotten eggs in the area?
IF YOU SUSPECT A NATURAL GAS LEAK

  • Immediately leave the area on foot in an upwind direction away from the leak or vapor cloud. Maintain a safe distance and warn others to stay away from the leak!
  • Seek help from local authorities. Call 911 immediately.
  • Notify CenterPoint Energy right away. Call 888-876-5686 and give your name, location and description of the leak. Save this number on your cell phone to have it handy.
DO NOT:

  • Use a cell phone near the suspected area
  • Create any sparks or heat sources that could ignite escaping gas
  • Start a car, turn switches on or off or light a match or cigarette
  • Attempt to operate any pipeline valves
  • Drive into or near a leak or vapor cloud
  • Go into a leak or vapor cloud to turn off equipment
Learn more about what to do if you smell gas.

Blocked Sewer

Call before clearing a clogged sewer

When spring arrives, so do contractors working on excavation and building projects. Occasionally, during this type of work, a sewer blockage can happen, potentially creating a hazardous situation when natural gas and sewer lines intersect underground. For your safety, CenterPoint Energy encourages the following measures:

  • If a block occurs, do NOT try to drill through it. Call 811 to request the natural gas facilities be located prior to sewer clearing to help prevent potential damage and gas leaks.
  • If the location marks indicate (or if you suspect) a natural gas line may have crossed a sewer line, contact a qualified professional plumber or sewer contractor for a sewer line inspection. They have cameras specifically designed to inspect the inside of a sewer line.
If a plumber or contractor discovers an issue with a natural gas line, we’ll work closely with that professional to resolve the issue. We are available to help 24/7.

As always, call 811 BEFORE any digging project to ensure your underground utilities are marked properly. Learn more about clogged sewer safety.

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Carbon monoxide safety tips

We’re building a strong community with neighborhood partners

CenterPoint Energy celebrates National Volunteer Week each April to highlight the many individuals who have committed to strengthening our community through their service. In 2018, 55 percent of our employees volunteered, donating more than 112,000 hours of time (valued at more than $2.8 million) toward a wide variety of nonprofit initiatives that focus on community development, health, human services, education and more, including:

  • March of Dimes’ March for Babies
  • United Way
  • Blood drives
  • Natural gas safety fairs
  • Holiday programs
  • Habitat for humanity
  • Junior Achievement
  • Education programs
Learn more about our commitment to the communities we serve

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Your customer service champion

Let us know how we’re doing 

At CenterPoint Energy, we work hard to ensure your experiences with us are positive ones. If someone has provided excellent service to you or your experience was particularly good, please let us know. Of course, we always welcome your input on how we can improve our service to you as well!