Go “mobile” this summer and relax
Whether you’re headed out of town this summer for a well-deserved vacation or simply relaxing at home, make bill-paying a breeze by taking advantage of CenterPoint Energy’s mobile
- View a bill from anywhere, anytime on any device
- Make an online payment
- Set up automatic payments
- Set up email or text payment alerts
Learn more about how
can help you can relax more wherever you are this summer.
We’re helping combat scams against utility customers
CenterPoint Energy takes part in an annual national campaign called Utilities United Against Scams to make our customers aware of telephone, mail, email, door-to-door and other in-person scams that rob victims of cash and/or their identity. In these scams, criminals pose as utility company representatives demanding immediate payment or personal information.
- Impersonating electric, natural gas and/or water company employees over the phone, in person or by other means.
- Targeting vulnerable demographics, including senior citizens and non-native English-speaking persons.
- Using advanced tactics, such as playing a telephone recording that sounds like a utility company’s phone system message or displaying a utility company’s name and logo in person.
- Threatening to disconnect or suspend utility service if immediate payment is not received.
If you believe that you have been contacted by a criminal impersonating an electric, natural gas or water company representative:
- Hang up the phone or close the door and call your utility company’s verified, direct phone number to verify a payment or amount due. You can find this number on your utility company’s website or on your utility bill. Request to see identification before allowing an employee or contractor near you or into your residence.
- Contact 911 if you feel your safety is threatened and report the incident to the local police. If you call 911 first, the police have a better chance of immediately apprehending the perpetrator.
- After calling 911, please call and report the incident to the local utility provider and the Better Business Bureau that serves your state.
- Do not give the caller or visitor a prepaid card (such as a Green Dot card), a wire transfer or any other form of payment that may be difficult for law enforcement officials to trace. Customers should only use authorized methods and legitimate banking information to pay their bills.
- Ignore suspicious requests from an unverified source for personal information such as bank account numbers, user names and passwords, credit card numbers and Social Security numbers.
- Delete and block any emails from utilities that are not your service provider.
Outdoor time is better with natural gas appliances
Make the most of summertime fun when you include the convenience, safety and extended outdoor time with
natural gas appliances fueling the fun. Visit your local dealer or home improvement retailer to find the equipment you need to make the most of summer.
Easy energy efficiency tips can save you money
Gas fire pits and patio heaters are safe for wood decks with no burning embers when you choose natural gas models.
Grills: Backyard chef duty is more convenient with no charcoal or propane hassles. Simply flip a switch to access natural gas directly from your home’s natural gas service. Plus, natural gas grills can take as little as six minutes to reach 600 F, so getting the food ready for your crowd is much faster!
Outdoor lights: Brighten your home’s sidewalk, driveway, entryway, yard, deck or patio and pool area with the soft glow of natural gas lighting.
Pool and spa heaters: Extend the season’s outdoor fun with natural gas pool and spa heaters. Natural gas outdoor pools and spas heat up twice as fast as electric models
- Lowering your water heater’s temperature from 140 F to the recommended 120 F can reduce water heating costs by up to 10 percent. After lowering the temperature on the water heater, use a thermometer to check the temperature of water flowing from your faucets.
- Save energy and reduce cooling costs. Caulk areas in and around your home where conditioned air can escape or warm air can enter, including where (1) windows and door frames meet siding, (2) gaps exist between the foundation and your house, (3) storm doors meet window frames (except for the small drain holes at the bottom of storm doors and windows), or (4) gaps exist around utility outlets, outside faucets, vents or fans.
- When washing clothes, use warm or cool water instead of hot and save up to 50 percent on the cost of water heating.
- Get more
energy efficiency tips here.
CenterPoint Energy awards Community Partnership Grants
Sixteen years ago, CenterPoint Energy started the Community Partnership Grant program, providing an opportunity to support communities on a shared commitment to safety. We have since funded more than 967 projects and awarded more than $1.8 million in grants. The program offers matching grants up to $2,500 for eligible safety and emergency response equipment until the funds for this year’s program are depleted.
CenterPoint Energy wants YOU to Stay Safe and Smart!
Safe and Smart is a fun, interactive website for students of all ages, parents and teachers to learn about natural gas. The website features educational and safety information by age, from elementary through teens, including videos, activity sheets and games designed to teach students natural gas science concepts and how to be safe around natural gas. Additional information about energy conservation and careers in the energy industry is also available.
Visit CenterPointEnergy.com/SafeandSmart to learn where natural gas comes from, how it is used and how to be safe and smart around it.
Construction under way – get in the know
To better inform customers, municipalities and others impacted by CenterPoint Energy gas facilities construction activity, we developed a construction activity website. High profile projects are posted online, and users are invited to subscribe to receive email or text updates about construction projects of interest to them, as well as natural gas safety topics.
Most major construction projects are posted online, but if you have questions not answered there, you can call a phone number found on the website.
Stay in the know about activity near home or on your commute.
Subscribe to construction updates today.
Your feedback is more than welcome
At CenterPoint Energy, we are always looking to better serve our customers. We have an open invitation to each of you to join our Feedback Forum, where you’ll be asked a few times each year for your opinion on a topic. Topics of the short surveys vary depending upon your state. (For example, only certain states in our service territories will see questions about electric vs. natural gas service.)
We promise we won’t send you too many surveys, so please add your voice to our Feedback Forum today!