It’s time to spring clean that paper clutter
If you’ve hopped on the clutter-clearing bandwagon – saying “goodbye” to things that no longer bring you joy, consider getting rid of your paper bills as well.
When you choose
paperless billing, you’ll receive all the billing information you need online and with less clutter. View your gas usage, daily average temperature and days in billing period (which can help you compare bills) as well as your payment and billing history and more.
Text and email payment alerts can be set up when and how you’d like them.
- Pay when you get your email
- Schedule a payment
- Set up AutoPay
- Pay in person
Clearing up the clutter is easy. Learn more,
register or sign in
Springtime move or remodel in the works? We can help!
If you have plans to remodel your home or even to move to a new one soon, CenterPoint Energy has online resources and information to help make your move or upgrade easier.
Prep now for storm season
If your electricity is delivered by CenterPoint Energy and you haven’t already signed up for
Power Alert Service (PAS), now is a great time to do so. PAS can notify you, your friends and your family of an electric outage, provide updates on restoration progress and let you know when the power is back on.
Watch this short
video to learn more about the benefits of PAS.
Already enjoy the service? Take a few minutes to confirm or update your preferences. You can send up to five text, five email and five phone alerts for each electric account you manage. Be sure your contacts are up-to-date in
My Account (click Preferences / Manage Contact Information).
Save money and lower your energy use
Tips you can use
- Reducing the temperature setting on your water heater helps you save long-term because water heating accounts for approximately 18 percent of the average home’s energy use. Set your water temperature to no higher than 120 F for efficiency and comfort, and to prevent scalding.
- When washing clothes, use warm or cold water instead of hot and save up to 50 percent on the cost of water heating.
Take a quick look at your energy use and save
Set aside less than 10 minutes and you might be able to quickly save money and energy.
My Energy Analyzer is a free, online energy analysis tool to help you better understand your household’s energy use and identify easy ways to save. Log on today and you’ll:
- Get customized energy efficiency tips for your home.
- Learn about cost-effective solutions for lowering your bill.
- Understand where your home’s energy dollars are going.
- Learn about other factors that may affect your bill such as weather and energy-efficient appliances.
sign into My Account
to learn more about your energy usage and how you can reduce it and save money.
Here’s the scoop – April is Safe Digging Month
With warmer weather approaching, spring spruce-up and digging projects are soon to be in full-swing. Whether you’re planting new trees, installing gardens, remodeling or adding a swing set to the backyard, be sure to
call 811, the nationwide Call Before You Dig number, at least two working days BEFORE you dig. It’s a
free service. Underground utilities will be marked by professional locators with flags or spray paint at no cost to you. Respect these marks and dig with care!
A simple strike to a phone, cable, gas or electric underground line can cause injury, repair costs, fines and outages. No matter how large or small, every digging project requires a call to 811 – it’s the law! Be sure to encourage your friends and neighbors to visit
call811.com for more information about the Call Before You Dig process.
Keep pipeline precautions in mind
You most likely live or work near pipelines but probably never even notice them during your daily routine, as most are located underground. Pipeline markers are there to help identify a line’s approximate location and can be found anywhere a pipeline crosses a street, highway or railway. Pipeline markers display the material transported in the line as well as the name of and emergency contact number for the pipeline operator.
It’s important to know that markers are not a guarantee of the exact location of pipelines, which do not always run a straight course between markers. While all precautions are taken to ensure safety, pipeline emergencies can and do happen from damage, leaks, a fire or explosion near or involved with a pipeline, or even a natural disaster.
RECOGNIZE A NATURAL GAS EMERGENCY
IF YOU SUSPECT A NATURAL GAS LEAK
Look: Do you see persistent bubbling in standing water or discolored vegetation where it shouldn’t be?
Listen: Do you hear a hissing or roaring sound?
Smell: Do you smell sulfur or rotten eggs in the area?
Immediately leave the area on foot in an upwind direction away from the leak or vapor cloud. Maintain a safe distance and warn others to stay away from the leak!
Seek help from local authorities. Call 911 immediately.
Notify CenterPoint Energy right away. Call 800-752-8036 and give your name, location and description of the leak. Save this number on your cell phone to have it handy.
- Use a cell phone near the suspected area
- Create any sparks or heat sources that could ignite escaping gas
- Start a car, turn switches on or off or light a match or cigarette
- Attempt to operate any pipeline valves
- Drive into or near a leak or vapor cloud
- Go into a leak or vapor cloud to turn off equipment
Learn more about
what to do if you smell gas
Call before clearing a clogged sewer
When spring arrives, so do contractors working on excavation and building projects. Occasionally, during this type of work, a sewer blockage can happen, potentially creating a hazardous situation when natural gas and sewer lines intersect underground. For your safety, CenterPoint Energy encourages the following measures:
- If a block occurs, do NOT try to drill through it. Call 811 to request the natural gas facilities be located prior to sewer clearing to help prevent potential damage and gas leaks.
- If the location marks indicate (or if you suspect) a natural gas line may have crossed a sewer line, contact a qualified professional plumber or sewer contractor for a sewer line inspection. They have cameras specifically designed to inspect the inside of a sewer line.
If a plumber or contractor discovers an issue with a natural gas line, we’ll work closely with that professional to resolve the issue. We are available to help 24/7.
811 BEFORE any digging project to ensure your underground utilities are marked properly. Learn more about
clogged sewer safety.
We’re building a strong community with neighborhood partners
CenterPoint Energy celebrates National Volunteer Week each April to highlight the many individuals who have committed to strengthening our community through their service. In 2018, 55 percent of our employees volunteered, donating more than 112,000 hours of time (valued at more than $2.8 million) toward a wide variety of nonprofit initiatives that focus on community development, health, human services, education and more, including:
- March of Dimes’ March for Babies
- United Way
- Blood drives
- Natural gas safety fairs
- Holiday programs
- Habitat for humanity
- Junior Achievement
- Education programs
Learn more about
our commitment to the communities we serve
Let us know how we’re doing
At CenterPoint Energy, we work hard to ensure your experiences with us are positive ones. If someone has provided excellent service to you or your experience was particularly good, please let us know. Of course, we always welcome your input on how we can improve our service to you as well! Following are just a few of the comments we’ve recently received from our social media outlets.
CenterPoint Energy now offers heating, cooling, electric, natural gas and plumbing protection plans to protect you from unexpected home repair expenses. Learn more about
“I had a gas line break that I learned would cost $600 to fix. Thankfully, I had gas line repair coverage from HomeServe, so repairs were free.” Colleen G.
Even though we don’t sell electricity, we can help home and business owners choose the right electric plan at MyTrueCost.
“I really like the TrueCost shopping experience because it’s very easy; there’s no pressure. You just choose the provider that you like.” Deepak K.
More than 1.4 million Houstonians get personalized power outage alerts by phone, text, or email. Join them or update your preferences.
“It’s Accountable, Responsive and Transparent. Power outage updates are provided at every step, from power issue identified to assessed and then resolved.” Chetan S.