Break free from paper bills
Swap your paper bills for monthly email alerts and stop the paper shuffle. When you choose paperless billing, you’ll still receive all the billing information you need, but you’ll get rid of paper clutter. View your gas usage, temperature and days in billing period as well as your billing and payment history and more.
You can set up text or email payment alerts for when and how you want to pay.
- Pay when you get your email
- Schedule a payment
- Set up AutoPay
- Pay in person
Going paperless is easy.
sign in today.
Are you moving, building or remodeling? Let us help!
Whether you’re shopping for a new home or revamping an existing house, CenterPoint Energy offers a variety of online resources to help make this time less stressful.
Invest in the comfort of home
Natural gas appliances generally use less energy and cost less to operate than their electric counterparts. They are also the best choice for the environment and for meeting your indoor air quality needs. Time after time, natural gas has been found to outperform other fuels for jobs such as:
In addition, natural gas is an excellent fuel for outdoor appliances, such as for beautiful
pool heaters, convenient
gas grills and much more.
Analyze your energy use to save money
In less than 10 minutes you can better understand your household’s energy use and identify ways to save both money and energy. My Energy Analyzer is a free, online energy analysis tool to help you:
- Get customized energy efficiency tips for your home
- Learn about cost-effective solutions for lowering your bill
- Understand where your home's energy dollars are being spent
- Learn about other factors that may affect your bill such as weather and energy efficient appliances
register for or
sign into My Account. On your Account Details page select the Analyze Bill button. You’ll then complete a short home energy profile that generates a custom report about your home energy use and analysis of your natural gas usage.
April is Safe Digging Month
Spring projects and digging go hand-in-hand, from planting new trees, installing gardens, remodeling projects and more. If these projects are on your to-do list, be sure to
call 811, the nationwide Call Before You Dig number, at least two working days BEFORE you dig. Underground facilities will be marked by professional locators with flags or spray paint at no cost to you. Always respect the marks and dig with care!
Striking a single phone, cable, gas or electric underground line can cause injury, repair cost, fines and outages. Every digging project, no matter how large or small, requires a call to 811 – it’s the law! Encourage your friends and neighbors to visit
call811.com for more information about the call-before-you-dig process.
Pipeline precautions to keep in mind
You probably live or work near a pipeline and may not even notice it during your day-to-day activities, as most are located underground. Pipeline markers help identify a line’s approximate location and they can be found anywhere a pipeline crosses a street, highway or railway. Pipeline markers display the material transported in the line, the name as well as the name and emergency contact number of the pipeline operator.
It’s important to know that markers are not a guarantee of the exact location of pipelines, which do not always run a straight course between markers. While all precautions are taken to ensure safety, pipeline emergencies can and do happen from damage, leaks, a fire or explosion near or involved with a pipeline, or even a natural disaster.
RECOGNIZE A NATURAL GAS EMERGENCY
IF YOU SUSPECT A NATURAL GAS LEAK
Look: Do you see persistent bubbling in standing water or discolored vegetation where it shouldn’t be?
Listen: Do you hear a hissing or roaring sound?
Smell: Do you smell petroleum, sulfur or rotten eggs in the area?
Immediately leave the area on foot in an upwind direction away from the leak or vapor cloud. Maintain a safe distance and warn others to stay away from the leak!
Seek help from local authorities. Call 911 immediately.
Notify CenterPoint Energy right away. Call 888-876-5686 and give your name, location and description of the leak. Save this number on your cell phone to have it handy.
- Use a cell phone near the suspected area
- Create any sparks or heat sources that could ignite escaping gas
- Start a car, turn switches on or off or light a match or cigarette
- Attempt to operate any pipeline valves
- Drive into or near a leak or vapor cloud
- Go into a leak or vapor cloud to turn off equipment
Learn more about
what to do if you smell gas.
For safety’s sake, call before clearing a clogged sewer
The start of spring is often the start of building projects and contractors working on excavation projects. Occasionally, during this type of work, sewer blockage can occur, potentially causing a hazardous situation when natural gas and sewer lines intersect underground. For your safety, CenterPoint energy urges you to take the following measures:
- If a block occurs, do NOT try to drill through it. Call 811 to request the natural gas facilities be located prior to sewer clearing to help prevent potential damage and gas leaks.
- If the location marks indicate (or you suspect) a natural gas line may have crossed a sewer line, contact a qualified professional plumber or sewer contractor for a sewer line inspection. They have cameras specifically designed to inspect the inside of a sewer line.
If a plumber or contractor discovers an issue with a natural gas line, we’ll work closely with that professional to resolve the issue. We are available to help 24/7.
As always, call 811 BEFORE any digging project to ensure your underground utilities are marked properly. Learn more about
clogged sewer safety.
Partnering with neighbors for a stronger community
Each April, CenterPoint Energy celebrates National Volunteer Week, highlighting the selfless individuals who are committed to strengthening our communities through service. In 2017, 58 percent of our employees volunteered, donating more than 146,861 hours of time (valued at more than $3.5 million) toward a variety of nonprofit initiatives that focus on community development, health and human services, and education.
You can help us celebrate the spirit of volunteerism this year by joining us as we give our time to worthy volunteer projects including:
- March of Dimes’ March for Babies
- United Way
- Blood drives
- Natural gas safety fairs
- Holiday programs
- Habitat for Humanity
- Junior Achievement
- Education programs
Learn more about
our commitment to the communities we serve.
Feedback Forum feedback – your voice matters!
If you’ve ever considered joining our residential or commercial customer Feedback Forum (or if you already are a member), you’ve probably wondered, “What exactly does CenterPoint Energy do with the information gathered from forum members?”
That answer ranges from determining which messages make the most sense to our customers to finding out the level of safety knowledge our customers have so that we can better fine-tune our communications and much more.
The most recent study we conducted tested potential messages for our communications campaign which centers on YOU, our valued customer, so that what you see and hear is an accurate reflection of your customer experience. Through customer surveys, most of our customers felt strongly about our both our longevity of service, and more importantly, our reliability. In the coming months, you’ll see our advertising and communications to you reflecting that CenterPoint Energy has been providing reliable, trusted service since 1866.
Want your voice heard.
Join our Feedback Forum today.