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Learn to lower winter heating bills

Go “mobile” this summer and relax       

Whether you’re headed out of town this summer for a well-deserved vacation or simply relaxing at home, make bill-paying a breeze by taking advantage of CenterPoint Energy’s mobile self-service options:

  • View a bill from anywhere, anytime on any device
  • Make an online payment
  • Set up automatic payments
  • Set up email or text payment alerts
Learn more about how My Account can help you can relax more wherever you are this summer.
 
Utility Scams

We’re helping combat scams against utility customers

CenterPoint Energy takes part in an annual national campaign called Utilities United Against Scams to make our customers aware of telephone, mail, email, door-to-door and other in-person scams that rob victims of cash and/or their identity. In these scams, criminals pose as utility company representatives demanding immediate payment or personal information.

Scammers are:

  • Impersonating electric, natural gas and/or water company employees over the phone, in person or by other means.
  • Targeting vulnerable demographics, including senior citizens and non-native English-speaking persons.
  • Using advanced tactics, such as playing a telephone recording that sounds like a utility company’s phone system message or displaying a utility company’s name and logo in person.
  • Threatening to disconnect or suspend utility service if immediate payment is not received.

If you believe that you have been contacted by a criminal impersonating an electric, natural gas or water company representative:

  • Hang up the phone or close the door and call your utility company’s verified, direct phone number to verify a payment or amount due. You can find this number on your utility company’s website or on your utility bill. Request to see identification before allowing an employee or contractor near you or into your residence.
  • Contact 911 if you feel your safety is threatened and report the incident to the local police.  If you call 911 first, the police have a better chance of immediately apprehending the perpetrator.
  • After calling 911, please call and report the incident to the local utility provider and the Better Business Bureau that serves your state.
  • Do not give the caller or visitor a prepaid card (such as a Green Dot card), a wire transfer or any other form of payment that may be difficult for law enforcement officials to trace.  Customers should only use authorized methods and legitimate banking information to pay their bills.
  • Ignore suspicious requests from an unverified source for personal information such as bank account numbers, user names and passwords, credit card numbers and Social Security numbers.
  • Delete and block any emails from utilities that are not your service provider.

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Tips to help you save money

Pour on energy savings with water heater rebates

If your water heater is aging, you might be spending more than you need to due to inefficiencies, and you may be at risk for damage from a water heater leak. Replacing your water heater before it leaks will save you money, time and hassle.  Plus, CenterPoint Energy natural gas energy efficiency rebates can help you and your bottom line.

Ask your plumber or retailer which natural gas water heater is right for your home and qualifies for a rebate of up to $1,500.

Natural gas appliances

Outdoor time is better with natural gas appliances

Make the most of summertime fun when you include the convenience, safety and extended outdoor time with natural gas appliances fueling the fun. Visit your local dealer or home improvement retailer to find the equipment you need to make the most of summer.

  • Gas fire pits and patio heaters are safe for wood decks with no burning embers when you choose natural gas models.
  • Grills: Backyard chef duty is more convenient with no charcoal or propane hassles. Simply flip a switch to access natural gas directly from your home’s natural gas service.  Plus, natural gas grills can take as little as six minutes to reach 600 F, so getting the food ready for your crowd is much faster!
  • Outdoor lights: Brighten your home’s sidewalk, driveway, entryway, yard, deck or patio and pool area with the soft glow of natural gas lighting.
  • Pool and spa heaters: Extend the season’s outdoor fun with natural gas pool and spa heaters. Natural gas outdoor pools and spas heat up twice as fast as electric models

Easy energy efficiency tips can save you money

Energy Efficiency Tips
  • Lowering your water heater’s temperature from 140 F to the recommended 120 F can reduce water heating costs by up to 10 percent. After lowering the temperature on the water heater, use a thermometer to check the temperature of water flowing from your faucets.
  • Save energy and reduce cooling costs. Caulk areas in and around your home where conditioned air can escape or warm air can enter, including where (1) windows and door frames meet siding, (2) gaps exist between the foundation and your house, (3) storm doors meet window frames (except for the small drain holes at the bottom of storm doors and windows), or (4) gaps exist around utility outlets, outside faucets, vents or fans.
  • When washing clothes, use warm or cool water instead of hot and save up to 50 percent on the cost of water heating.
  • Get more energy efficiency tips here.

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Carbon monoxide safety tips

It’s severe weather season – be prepared

Your reliable natural gas service is rarely affected by storms. But, if your home does get damaged, follow these safety tips:

  • Do not turn off your natural gas service at the meter. Meters maintain proper line pressure and prevent water from entering pipes if flooding occurs.
  • To cut off natural gas service, turn the gas off at each appliance.
  • If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they’re in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances such as pool heaters, gas grills and gas lights.
  • Before cleaning up debris, or to locate underground natural gas lines and other underground utility lines, call 811 – the national Call Before You Dig number -- to ensure underground utilities are properly marked.
  • Be aware of the location of your natural gas meter. As debris is put out for heavy trash pick-up, be sure it is placed away from your meter. In many areas, meters may be located near a curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damage it and cause a potentially hazardous situation.
If you smell natural gas

  • If you smell natural gas (smells like rotten eggs) leave the area immediately on foot and tell others to leave as well.
  • Do not turn lights on or off, smoke, strike a match, use a phone (including cell phones) or operate anything that might cause a spark, including a flashlight or portable generator.
  • Once safely away from the area, call 911 and then CenterPoint Energy.
Learn more about natural gas safety.

Dig safely this summer

Call before you digWhether you’re planting flowers or shrubs or embarking on an ambitious deck or patio project, digging safely should always be top-of-mind.

  • Be sure to call 811, the nationwide Call Before You Dig number, at least two working days BEFORE you dig. Underground facilities will be marked by professional locators with flags or spray paint at no cost to you. Always respect the marks and dig with care!
  • Striking a single phone, cable, gas or electric underground line can cause injury, repair cost, fines and outages. Every digging project, no matter how large or small, requires a call to 811 – it’s the law! Encourage your friends and neighbors to visit call811.com for more information about the call-before-you-dig process.


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Carbon monoxide safety tips

CenterPoint Energy awards Community Partnership Grants

Sixteen years ago, CenterPoint Energy started the Community Partnership Grant program, providing an opportunity to support communities on a shared commitment to safety.  We have since funded more than 967 projects and awarded more than $1.8 million in grants.  The program offers matching grants up to $2,500 for eligible safety and emergency response equipment until the funds for this year’s program are depleted.   

CenterPoint Energy wants YOU to Stay Safe and Smart!

Safe and Smart is a fun, interactive website for students of all ages, parents and teachers to learn about natural gas. The website features educational and safety information by age, from elementary through teens, including videos, activity sheets and games designed to teach students natural gas science concepts and how to be safe around natural gas.  Additional information about energy conservation and careers in the energy industry is also available.  

Visit CenterPointEnergy.com/SafeandSmart to learn where natural gas comes from, how it is used and how to be safe and smart around it.

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Your customer service champion

Your feedback is more than welcome

At CenterPoint Energy, we are always looking to better serve our customers. We have an open invitation to each of you to join our Feedback Forum, where you’ll be asked a few times each year for your opinion on a topic. Topics of the short surveys vary depending upon your state. (For example, only certain states in our service territories will see questions about electric vs. natural gas service.)

We promise we won’t send you too many surveys, so please add your voice to our Feedback Forum today!