Houston – Jan. 17, 2018 - CenterPoint Energy is experiencing a natural gas outage in Cleveland, Texas that is affecting 1,400 customers. The outage is a result of an equipment malfunction due to the inclement weather in the area, and has since been repaired.
"Safety is our number-one priority as we work to restore natural gas service," said Gary Chalk, district director for CenterPoint Energy. "As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we have begun the process of turning off each customer's natural gas meter.
"We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service," Chalk added. "To perform these inspections, CenterPoint Energy service technicians
will need to enter each home or business. We have also brought in technicians from other parts of the state to assist in restoring gas service.
"There is no need to call us as we make our initial assessments," Chalk said. "Once those checks are complete, we anticipate restoring service to most customers within 48-72 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions."
For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.
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