MINNEAPOLIS – April 3, 2017 – Customers with past due natural gas bills should take steps to avoid having their natural gas service disconnected once the Cold Weather Rule (CWR) ends April 15. The Minnesota CWR protects residential customers who are having difficulty paying their natural gas bill from having their service disconnected Oct. 15 through April 15. The CWR does not prevent disconnection; it does protect qualified customers during the coldest months as defined in the rule.
"While the warmer winter and lower natural gas prices have helped more of our customers stay on top of their heating bills this winter, we still have a number of past due customer accounts. We encourage customers who are having trouble paying their natural gas bill and are at risk of having their service disconnected to contact us soon," said Brad Tutunjian, vice president of Gas Operations for CenterPoint Energy. "We are in touch with many of the resources in our communities and can help customers connect with these agencies. We can also enroll customers in the various bill payment programs that we offer."
What does CenterPoint Energy offer qualified customers?
Additionally, customers can use CenterPoint Energy's online and automated telephone options to make a one-time payment, set up a payment arrangement (web only), report a payment made at an authorized bill payment center, and have service reconnected (web only) at CenterPointEnergy.com/SelfService.
To make a payment by phone and avoid service disruption, or to learn more about energy assistance, please call 1-612-372-4680 or 1-800-729-6164.
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.