CenterPoint Energy Scores Highest on Customer Engagement among Texas Electric Utilities
2016-08-16T05:00:00Z

HOUSTON, TX – August 16, 2016 - With a score of 721 (on a 1,000-point scale), CenterPoint Energy, Inc. (NYSE: CNP) scores highest among Texas electric transmission & distribution service providers (TDSPs) on residential customer engagement, according to the Texas TDSP Trusted Brand & Customer Engagement study, a Cogent Reports™​ study by Market Strategies International. The study was conducted in the second half of 2015 and first half of 2016 among 2,820 electric service customers residing in Texas in six deregulated electric service territories.

TDSPs are the companies that own and maintain wires, poles and electric infrastructure and facilitate the distribution of electricity within a given region. CenterPoint Energy’s score is 30 points higher than the 691 market average. Customer engagement is scored based upon an Engaged Customer Relationship (ECR) index that comprises three components—Operational Satisfaction, Brand Trust and Product Experience. CenterPoint Energy posts the highest score on each of these components among other Texas TDSPs.

“The focus and strategy CenterPoint Energy put into building strong relationships with its customers has really paid off, resulting in the highest ECR score by a significant amount,” said Chris Oberle, senior vice president at Market Strategies International. “Operational Satisfaction is the utility’s strongest-performing component, and there is now a great opportunity to leverage its superior operational performance into even deeper customer relationships with high value-added product usage.”

“In addition to achieving the highest ECR score, we are the only TDSP to score over 700 on safety and reliability, significantly higher than the market average on customer effort to obtain service, and significantly higher for community support,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “We are extremely proud of these results.” 

About Texas TDSP Trusted Brand & Customer Engagement Study

The sample design uses US census data and strict quotas to ensure a demographically balanced sample of each evaluated utility’s customers based on age, gender, income, race and ethnicity. Utilities were weighted to balance the influence of each utility’s customers on survey results. Market Strategies will supply the exact wording of any survey question upon request.
 
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. 

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CenterPoint Energy to Pay Additional Interest on its 2.0 percent Zero-Premium Exchangeable Subordinated Notes due 2029

Houston – June 22, 2018 – CenterPoint Energy, Inc. (NYSE: CNP) has established July 2, 2018, as an Additional Interest Regular Record Date under the terms of its 2.0 percent Zero-Premium Exchangeable Subordinated Notes due 2029 (ZENS). Additional Interest of $26.875 per ZENS note will be paid on July 17, 2018, to holders of record of ZENS as of the close of business on the Additional Interest Regular Record Date.   

The payment of Additional Interest reflects cash distributed in respect of the Reference Shares attributable to one ZENS note in connection with the AT&T Inc. and Time Warner Inc. merger, which closed on June 14, 2018. The Additional Interest of $26.875 per ZENS note was calculated as the product of 0.50 share of Time Warner Inc. common stock per ZENS note and the $53.75 per share cash merger consideration paid to holders of Time Warner Inc. common stock.

After the closing of the AT&T Inc. and Time Warner Inc. merger, the Reference Shares for each ZENS note consisted of 0.7185 share of AT&T Inc. common stock and 0.061382 share of Charter Communications, Inc. common stock.

Capitalized terms not otherwise defined in this news release have the meanings given to such terms in the indenture governing the ZENS.          

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. The company also owns 54 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp. Enable Midstream Partners owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, go to www.CenterPointEnergy.com.  

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, including record and payment dates, and other statements that are not historical facts are forward-looking statements that involve risks and uncertainties including market conditions and other factors discussed in CenterPoint Energy's Form 10-K for the fiscal year ended Dec. 31, 2017, CenterPoint Energy's Form 10-Q for the quarter ended March 31, 2018, and CenterPoint Energy's other filings with the Securities and Exchange Commission. Each forward-looking statement contained in this news release speaks only as of the date of the release.   

 

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CenterPoint Energy awards grants to communities for safety initiatives

Minneapolis– June 14, 2018 – CenterPoint Energy's Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects. This year, the company recently awarded 70 grants to community organizations in Minnesota totaling $125,000. Recipients will use these grants to serve their local communities.

"Safety is one of CenterPoint Energy's values. Over the past 15 years, we have contributed more than $1.5 million to safety initiatives in our communities," said Dean Headlee, pipeline safety and compliance manager of CenterPoint Energy. "Our Community Partnership Grant program not only helps us stay connected to the communities we serve, but also gives us an opportunity to impact lives by helping them stay safe."

Rachel Shields, community relations program manager of CenterPoint Energy, said, "CenterPoint Energy has funded nearly 900 safety projects since 2003. This year, our Community Partnership Grant program will provide portable defibrillators for first responders, safety equipment for local fire departments and traffic safety equipment."

Winners were determined based on the content of their applications. Participants were required to outline a problem, issue or need in the community and how a Community Partnership Grant would help create a sustainable solution.

To see what CenterPoint Energy is doing in the community, please visit our 2017 Corporate Responsibility Report. Please see the following list of communities that received Community Partnership Grants.

​North MetroSouth Metro
  • Andover
  • Anoka
  • Big Lake
  • Brooklyn Center
  • Carlos
  • Cold Spring
  • Columbia Heights
  • Columbus
  • Coon Rapids
  • Corcoran
  • Dassel
  • Freeport
  • Garrison
  • Genola
  • Glencoe
  • Glenwood
  • Golden Valley
  • Grove City
  • Hector
  • Independence
  • Lexington
  • Little Falls
  • Mayer
  • Medina
  • Melrose
  • Milaca
  • Minnetonka Beach
  • New Germany
  • Osakis
  • Pennock
  • Pierz
  • Plato
  • Plymouth
  • Ramsey
  • Richmond
  • Rockville
  • Rogers
  • Sauk Centre
  • South Haven
  • St. Bonifacius
  • St. Michael
  • Willmar
  • Wayzata
  • Apple Valley
  • Belle Plaine
  • Chaska
  • Cologne
  • Eagle Lake
  • Hampton
  • Hopkins
  • Janesville
  • Lake Crystal
  • Lake Elmo
  • LeCenter
  • Lonsdale
  • Medford
  • Miesville
  • Minnetrista
  • Morristown
  • North Mankato
  • Norwood Young America
  • Prior Lake
  • Randolph
  • Rosemount
  • Savage
  • Sleepy Eye
  • St. Peter
  • Tonka Bay
  • Victoria
  • Waseca

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®.  For more information, please visit CenterPointEnergy.com.

 

CenterPoint Energy and HomeServe USA partner to provide home protection services to customers

Houston – June 13, 2018 – CenterPoint Energy (NYSE: CNP) and HomeServe USA Corp. (HomeServe), a provider of emergency home repair programs to homeowners nationwide, today announced a new partnership through which CenterPoint Energy's natural gas customers in Texas will be able to purchase service plans for several household systems.

CenterPoint Energy and HomeServe's new program will offer a suite of service plans covering repairs to several energy-consuming and other home systems, including customer-owned natural gas lines, heating and cooling systems, interior electric wiring, water heaters, and exterior water and sewer lines. The service plans are designed to protect homeowners from the inconvenience and unexpected expenses associated with repairs to these critical household systems. The initial rollout will include protection for customer-owned natural gas lines and cooling systems, and will be available later this summer.

"CenterPoint Energy prides itself on being a trusted energy advisor, so we are pleased to work with HomeServe to provide our customers access to these new valuable services," said Gregg Knight, senior vice president and Chief Customer Officer of CenterPoint Energy. "CenterPoint Energy provides high-quality, highly rated energy delivery to our customers. These new service plans are a natural extension and will provide homeowners with a low-cost, peace-of mind option for unexpected repairs to covered systems."

The Gas Line service plan, for example, will offer homeowners protection against the expense and inconvenience of repairs to the customer-owned natural gas line from the CenterPoint Energy meter up to and including the connectors to each natural gas appliance inside the home. The plan would also cover repairs to the piping leading to connectors to natural gas appliances outside around the property, such as a natural gas grill or natural gas pool heater. Future offerings will include service plans to help repair or maintain energy-consuming appliances, which will help them use energy more efficiently. 

"HomeServe shares the same level of commitment to quality customer service as CenterPoint Energy," said John Kitzie, CEO of HomeServe. "Our cost-effective service plans provide a better way for customers to secure and pay for repairs through our reliable network of qualified local contractors."  

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as future offerings under CenterPoint's new program, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.  Factors that could affect actual results include (1) factors related to our business and the economy, including commodity prices, (2) the performance of the companies, (3) competitive conditions in the industry, (4) state and federal legislative and regulatory actions or developments affecting various aspects of the businesses and (5) other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2017, as well as in CenterPoint Energy's Quarterly Report on Form 10-Q for the quarters ended March 31, 2018, and other reports on Form 8-K CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

About CenterPoint Energy:

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. The company also owns 54.0 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp. Enable Midstream Partners owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com

About HomeServe USA Corp.:

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3.6 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 550 leading municipal, utility and association partners. For more information about HomeServe, a 2017 Connecticut Top Workplace winner and recipient of eighteen 2018 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe's affordable repair plans, please go to www.homeserveusa.com. To connect with HomeServe on Facebook and Twitter, please visit www.facebook.com/homeserveusa and www.twitter.com/homeserveusa.

 

For more information:

 

CenterPoint Energy

Media:  Leticia Lowe   

Phone: 713-207-7702

Investors:  David Mordy

Phone: 713-207-6500

 

HomeServe USA

Myles Meehan                                                

Phone: 203-356-4259                                       

             

Hill+Knowlton Strategies for HomeServe USA

Merrie Leininger

Phone: 775-846-0664

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CenterPoint Energy gears up for hurricane season

Houston – June 1, 2018 – Hurricane season officially begins today, and just as CenterPoint Energy has an Emergency Operations Plan (EOP) should a hurricane strike, the company urges customers to have their own emergency plan as well, particularly if they depend on electricity for life-sustaining equipment.

"No two storms are alike, which makes it difficult to forecast what the exact damage to our electric system could be and how long outages could last," said Steve Greenley, vice president of Distribution Operations for CenterPoint Energy. "Customers need to be prepared to be without power for two weeks or possibly longer, depending on the severity of the storm."

The company suggests that customers be prepared to be without service according to the following guidelines:

HURRICANE WIND SPEED ESTIMATED OUTAGE*
CATEGORY 1 winds 74-95 mph 7 to 10 days
CATEGORY 2winds 96-110 mph 2 to 3 wks
CATEGORY 3winds 111-130 mph 3 to 5 wks
CATEGORY 4winds 131-155 mph 4 to 6 wks
CATEGORY 5winds 156 mph and up 6 to 8 wks

*Individual restoration times will vary.

Company using drone technology to assess damage, expedite restoration

Part of CenterPoint Energy's plan includes incorporating the use of unmanned aerial systems (UAS), commonly referred to as drones, into its EOP. Drones help expedite the company's ability to assess damage to its electric transmission and distribution system following a hurricane.

"We used drone technology following Hurricane Harvey last year at more than 500 locations in the Greater Houston area to assist with assessment and restoration efforts as well as to keep our customers informed through aerial footage of damage in their unique service area," said Pierce Prater, CenterPoint Energy service consultant supervisor.  "We have developed plans for drones to play a key role in storm and disaster response going forward."

"Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time," added Prater. "Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time will help us assess damage and deploy the right resources in the right places to restore power."

CenterPoint Energy has used helicopters in the past to assess system damage and will still use them as necessary; however, drones can typically be deployed faster than helicopters.

For latest information on power outages:

For more information and resources on hurricane preparedness, visit CenterPointEnergy.com/StormCenter.

Know when to evacuate following severe weather

Minneapolis – May 22, 2018 CenterPoint Energy would like to remind the public of the following important natural gas safety tips when there is severe weather:

  • Following a severe storm, be alert for leaking natural gas. If you smell, hear or see a natural gas leak, leave the area immediately on foot and tell others to do the same.  Do not drive into or near a natural gas leak or vapor cloud;
  • Once safely away from the area, call the CenterPoint Energy emergency natural gas leak hot line at 1-800-296-9815 and 911 to report the location and description of the leak and CenterPoint Energy will send a trained service technician immediately.  If the pipeline operator is not known, call 911;
  • If natural gas is leaking, do not turn the lights on or off, smoke, strike a match, use a cell phone, drive a car or operate anything that might cause a spark including a flashlight or generator; and 
  • Do not attempt to turn any natural gas valves. Improper operation of valves could make the situation worse.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission and distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.0 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp. Enable Midstream Partners owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®.  For more information, please visit CenterPointEnergy.com.