CenterPoint Energy Scores Highest on Customer Engagement among Texas Electric Utilities
2016-08-16T05:00:00Z

HOUSTON, TX – August 16, 2016 - With a score of 721 (on a 1,000-point scale), CenterPoint Energy, Inc. (NYSE: CNP) scores highest among Texas electric transmission & distribution service providers (TDSPs) on residential customer engagement, according to the Texas TDSP Trusted Brand & Customer Engagement study, a Cogent Reports™​ study by Market Strategies International. The study was conducted in the second half of 2015 and first half of 2016 among 2,820 electric service customers residing in Texas in six deregulated electric service territories.

TDSPs are the companies that own and maintain wires, poles and electric infrastructure and facilitate the distribution of electricity within a given region. CenterPoint Energy’s score is 30 points higher than the 691 market average. Customer engagement is scored based upon an Engaged Customer Relationship (ECR) index that comprises three components—Operational Satisfaction, Brand Trust and Product Experience. CenterPoint Energy posts the highest score on each of these components among other Texas TDSPs.

“The focus and strategy CenterPoint Energy put into building strong relationships with its customers has really paid off, resulting in the highest ECR score by a significant amount,” said Chris Oberle, senior vice president at Market Strategies International. “Operational Satisfaction is the utility’s strongest-performing component, and there is now a great opportunity to leverage its superior operational performance into even deeper customer relationships with high value-added product usage.”

“In addition to achieving the highest ECR score, we are the only TDSP to score over 700 on safety and reliability, significantly higher than the market average on customer effort to obtain service, and significantly higher for community support,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “We are extremely proud of these results.” 

About Texas TDSP Trusted Brand & Customer Engagement Study

The sample design uses US census data and strict quotas to ensure a demographically balanced sample of each evaluated utility’s customers based on age, gender, income, race and ethnicity. Utilities were weighted to balance the influence of each utility’s customers on survey results. Market Strategies will supply the exact wording of any survey question upon request.
 
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. 

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Minnesota Cold Weather Rule ends soon

MinneapolisApril 9, 2018 – Customers with Cold Weather Rule (CWR) payment plans should take steps to avoid having large unpaid balances become due or their natural gas service disconnected once the CWR ends April 15. The Minnesota CWR protects residential customers who are experiencing difficulties with paying their natural gas bills from having their service disconnected Oct. 15 through April 15. All customers with CWR payment plans should contact CenterPoint Energy prior to April 15 and set up a new payment plan to ensure continuation of service.

"We encourage all customers who are having trouble paying their natural gas bills or those who are at risk of having their service disconnected to contact us as soon as possible," said Brad Tutunjian, vice president of Gas Operations for CenterPoint Energy. "We can connect customers to financial resources that can help pay down natural gas bills for income-eligible customers. We can also enroll our customers in our various bill payment programs."

What does CenterPoint Energy offer qualified customers?

Additionally, customers can use CenterPoint Energy's online options to make a one-time payment, set up a payment arrangement, report a payment made at an authorized bill payment center, and have service reconnected at CenterPointEnergy.com/SelfService.

To make a payment by phone and avoid service disruption, to use the company's automated telephone options or to learn more about energy assistance, please call 1-612-372-4680 or 1-800-729-6164.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

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CenterPoint Energy encourages safety awareness during National Safe Digging Month

Houston – April 5, 2018 As part of its ongoing safety awareness practices for safe digging, CenterPoint Energy is partnering with the Common Ground Alliance and the governors in each state the company operates to commemorate April as National Safe Digging Month.

Throughout the busy digging month of April, when the potential for underground utility damage increases, homeowners and contractors are reminded that one free call to 811 before digging can prevent injuries, property damage, service disruption and possibly costly fines for damaged infrastructure.

"Contacting 811 at least two working days before digging helps prevent damages to vital underground utilities," said Joe Berry, director of Damage Prevention for CenterPoint Energy. "By calling 811 to have the underground utility lines in their area marked, homeowners and professionals are making an important decision that can help keep them and their communities safe." 

The depth of utility lines varies and there may be multiple utility lines in a common area. Whether it's a small project, such as planting trees or shrubs, or hiring a professional for a special outdoor project, smart digging means calling 811 before each job.

Visit Call811.com for more information about 811 and the call-before-you-dig process.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit CenterPointEnergy.com.

 

CenterPoint Energy announces completion of critical electric transmission line

Houston - April 3, 2018 - CenterPoint Energy, Inc.'s (NYSE: CNP) electric utility today announced that the Brazos Valley Connection project (BVC) was energized on March 29, 2018. The 60-mile, 345-kilovolt (kV) electric transmission line is the southern portion of the Houston Import Project. Completed ahead of schedule, the BVC transmission line runs from Grimes County through Waller County, ending in Harris County, Texas. 

"We appreciate the collaboration among many individuals with whom we have worked on this project," said Kenny Mercado, senior vice president of Electric Operations, CenterPoint Energy. "Without the support of landowners, county officials, local and state agencies and environmental agencies, this project would not be the success that it is today."

CenterPoint Energy's total project capital cost is approximately $285 million, in line with the estimated range of approximately $270 to $310 million in the Public Utility Commission of Texas' original order regarding the project. The estimated impact to a residential customer within CenterPoint Energy's service territory using 1,000 kWh per month is less than $0.20 per month. 

"I'm extremely proud of the hard work our team provided to get this much-needed project online," added Mercado. "Early completion of the Brazos Valley Connection represents CenterPoint Energy's leadership in safe and efficient project execution. The project will provide safe, efficient and reliable power and help address infrastructure needs to meet the growing demand in the Houston area."

In 2014, the Electric Reliability Council of Texas identified the Houston Import Project as critical to providing additional transmission capacity to import power into the Houston area by June 2018. The entire project consists of a 130-mile, 345-kV electric transmission line running from Limestone County to Harris County.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements.  Any statements in this news release regarding future events, such as the estimated impact to residential customers, future economic conditions and infrastructure needs in the Houston area and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.

CenterPoint Energy launches 2017 Corporate Responsibility Report using GRI standards

HoustonMarch 26, 2018 – CenterPoint Energy, Inc. (NYSE: CNP) today announced the release of its 2017 Corporate Responsibility Report, Stewardship through Values. The report follows the Global Reporting Initiative (GRI) standards, the leading framework used by organizations to disclose environmental, social and governance (ESG) performance.

"We recognize that ESG-related areas are integral to our performance," said Scott Prochazka, president and chief executive officer of CenterPoint Energy. "To that end, we have expanded our reporting to align with the GRI framework. The theme of this year's report, Stewardship through Values, highlights our approach on environmental stewardship, enriching our communities and providing a safe, inclusive workplace."

Highlights include:

Environmental: Environmental stewardship is a critical component of the company's overall corporate responsibility approach. CenterPoint Energy has a long history of conducting its businesses in a safe, environmentally responsible manner and is committed to compliance with all applicable environmental laws and regulations.

Social: CenterPoint Energy actively works to engage with stakeholders to build trust, strengthen relationships and make a positive impact in its service territory. The company's stakeholders include individuals and groups who impact – or are impacted by – CenterPoint Energy and its business operations, such as customers, communities, employees, investors, suppliers and regulators.

Governance: Ethical conduct and good corporate governance are priorities for CenterPoint Energy's employees, leadership and board of directors. Good corporate governance, as well as a strong ethics and compliance program, are in the best interests of company stakeholders and critical to long-term success. To that end, CenterPoint Energy has implemented corporate governance and business conduct policies and procedures that reinforce our values of safety, integrity, accountability, initiative and respect.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.

CenterPoint Energy sets 2018 annual meeting of shareholders

Houston – March 15, 2018 - CenterPoint Energy, Inc. (NYSE: CNP) announced that the 2018 annual meeting of shareholders will be held on Thursday, April 26, 2018, at 9 a.m. CDT in the CenterPoint Energy Tower auditorium, 1111 Louisiana Street, Houston, Texas. Shareholders who hold shares of CenterPoint Energy common stock as of March 1, 2018, will receive notice of the meeting and will be eligible to vote.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.