​​​Steps for Starting Residential or Commercial Electric service​

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To start new electric service at a premise where there is no electric meter installed, follow these easy steps:

More Information​​​
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​​Call CenterPoint Energy.

  • If you are a homeowner: Call CenterPoint Energy at 713-207-2222 to have an Electric Service Identifier​(ESI ID)* number created.

  • If you are a home builder: Submit your request for an ESI ID nu​mber here.​
  • If you are a multi-unit/apartment builder: Submit your request for multiple ESID numbers to CEHEElectricmultiplerequest@centerpointenergy.com​ or call 713-207-7203.

  • If you are a commercial business owner ( or commercial builder): call centerpoint energy at 713-207-2222 to have an electric service identifier ( ESI ID)* number created.  
  • After receiving an ESI ID number, if your project requires new construction by CenterPoint Energy, click here​ to locate the Service Center in your area for further assistance. 

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​​Choose a Retail Electric Provider.

  • ​​​Once you have your ESI ID number, allow 2 business days before contacting the Retail Electric Provider ​​of your choice.
  • For a list of Retail Providers , visit http://powertochoose.org​.More Information
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​​​Contact the Retail Electric Provider.

  • ​​​​​​Complete an application to have electric service turned on.​More Information​​​​​

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​What's next?​

  • The Retail Electric Provider will send the start service order to CenterPoint Energy.​More Information
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​Obtain your permit.​

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​The start service order is received by CenterPoint Energy. 

  • ​​Meters are usually installed within 7 business days of the requested s​tart date, weather and workload permitting.More Information
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Stay informed with outage notifications via Power Alert Service.

  • ​Once your meter is installed, log in or register for My Account.

  • Link your new electric account and follow the prompts to enroll in Power Alert Service.

  • Select outage notifications by email, phone or text.
    Note: Even if you had Power Alert Service at your previous address, you need to re-register for your new address.​​​​​
​​​​​*The 22-digit ESI ID number serves to identify the service location for a specific address.  It also identifies the meter where electric usage will be tracked. NOTE: The ESI ID number is NOT an account number. ​​​​​

To start electric service for a premise where a meter is already installed, click here​.​​​​​​​​​​​​​

Need to start Natural Gas Service? Click here

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