Helpful Resources to Help You Now
Stay Safe. Stay Connected. Stay Informed.
Here’s a handy guide of available emergency assistance services
Shelter, Water Assistance
Shelter Finder in Southeast Texas
Find a loved one in a shelter
FEMA transitional housing services
Where to find water
Emergency medical care – 911
CHRISTUS Hospital - St. Elizabeth
Baptist Hospitals of Southeast Texas
FEMA Disaster Assistance
Harvey rumor control to avoid scams
Jefferson County Office of Emergency Management
Customer Service -- 800-376-9663
Gas Leak -- 888-876-5786
Sam Houston Electric Co-Op
We’re committed to keeping you safe and informed about our restoration efforts. Here’s what you need to know now.
- Natural gas service is functioning normally, but we always put Safety First. On Sept. 2, we started having our crews and contract crews conducting natural gas safety meter inspections. Expect to see technicians in neighborhoods walking through yards to get to natural gas meters.
- Here’s one less thing to worry about. We’re waiving deposits for new accounts through Sept. 30 for those relocating due to #Harvey. And also through Sept. 30, we’re waiving natural gas disconnections.
- Repairing fences? Replanting trees? Call 811 before any digging is started – it’s the law. Striking buried utility lines can cause serious injury or death. Alert participating utility companies, such as electric, gas, cable and phone about planned digging so they can mark the appropriate location of their underground lines. Please be prepared for a longer than usual wait time during the next few weeks, and do not dig until the lines have been marked.
- If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.
- Be alert for the smell of natural gas - It smells like rotten eggs. If you do smell natural gas, leave the area immediately on foot and tell others to leave, too.
- Do not attempt to turn natural gas valves on or off. Once you are safely away from the area, call 911 and 888-876-5786. Once it is safe, CenterPoint Energy will send a trained service technician.
- Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call 911 and CenterPoint Energy at 888-876-5786.
- Here’s more natural gas service restoration information you can use and share.
Please stay tuned to Facebook.com/CenterPointEnergy for the latest updates and information about how to safely get natural gas back in working order in your home.
Finally, thanks for your patience, kudos on social media and your positive attitude throughout #Harvey. Be assured we are doing everything we can to get services restored to normal for everyone safely and quickly.