​​​Together, we’ll recover from #Harvey

Stay Safe. Stay Connected. Stay Informed.

Updated: Sept. 8, 2017

Here’s an update about what we’ve completed and what we’re currently working on to bring our communities back:

​South Texas

  • ​Crews have returned to normal operations and have begun our remediation process.

  • Picarro – our state-of-the-art leak mobile detection system -- completed 550 miles of pipeline leak detection survey work in coastal areas impacted by wind.  Four leaks have been reported.   All have been addressed and there is no public safety issue.

  • Our revised estimate of submerged meters is now 219, down from 300, and primarily in LaGrange and Victoria areas. Be assured that just because a meter was submerged doesn't mean that it's unsafe. We are dispatching crews to perform meter safety checks. When you see them – either in CenterPoint Energy shirts and ID badges or contractors with ID badges – please let them in your yard to conduct a meter check. 

 
Houston/Texas Coast

  • ​​We are completing meter assessments in areas we can reach and are beginning to develop meter replacement plans. Replacements could begin the week of Sept. 18. Please know that some areas are still impacted by flood waters/accessibility issues.

  • Our preliminary estimate of submerged meters is between 40,000 to 60,000. Be assured that just because a meter was submerged doesn't mean that it's unsafe. We are dispatching crews to perform meter safety checks. When you see them – either in CenterPoint Energy shirts and ID badges or contractors with ID badges – please let them in your yard to conduct a meter check.

 
Southeast Texas

  • ​​Flood waters are receding on major roads making it easier to mobilize crews and access impacted areas.  I-10 is accessible both from the east (Lake Charles) and west (Houston) and additional access points were opened along I-69 to Lumberton.
  • Surveys are essentially complete and crews are working on assessments.

  • Our preliminary estimate of submerged meters is now up to 3,000. Be assured that just because a meter was submerged doesn't mean that it's unsafe. We are dispatching crews to perform safety checks. When you see them – either in CenterPoint Energy shirts and ID badges or contractors with ID badges – please let them in your yard to conduct a meter check.

Here are things you need to know and do to stay safe:

  • ​​Natural gas service is functioning normally, but we always put Safety First. On Sept. 2, we started having our crews and contract crews conducting natural gas safety meter inspections. Expect to see technicians in neighborhoods walking through yards to get to natural gas meters. When you see them – either in CenterPoint Energy shirts and ID badges or contractors with ID badges – please let them in your yard to conduct a meter check.

  • Repairing fences? Reinstalling mailboxes? Call 811 before any digging is started. Striking buried utility lines can cause serious injury or death. Alert participating utility companies, such as electric, gas, cable and phone about planned digging so they can mark the appropriate location of their underground lines. Please be prepared for a longer than usual wait time during the next few weeks, and do not dig until the lines have been marked.

  • ​If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.

  • Be alert for the smell of natural gas - It smells like rotten eggs. If you do smell natural gas, leave the area immediately on foot and tell others to leave, too.

  • Do not attempt to turn natural gas valves on or off. Once you are safely away from the area, call 911 and 888-876-5786. Once it is safe, CenterPoint Energy will send a trained service technician.

  • Know where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call 911 and CenterPoint Energy at 888-876-5786.​

  • Here's one less thing to worry about. In counties impacted by Hurricane Harvey, we're waiving deposits for new accounts through Sept. 30 for those relocating due to #Harvey. And also, in counties impacted by Hurricane Harvey, through Sept. 30, we're waiving natural gas disconnections for non-payment.