Working toward a better tomorrow

Working toward a better tomorrow

Though natural gas costs may change, CenterPoint Energy is always looking for ways to help our customers. In the past year, we have seen the prices we pay for goods and services rise and fall. The cost of energy is no different. CenterPoint Energy neither controls nor profits from the cost of natural gas. Although the cost of natural gas can shift, heating with energy-efficient natural gas heating systems is reliably cost-effective. Our responsibility to you will always remain the same. We remain committed to safely and reliably delivering your natural gas.

Understand your bill​    

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Need payment

There are programs to help.
State and local payment assistance, CenterPoint Energy payment plans and home weatherization may be available.

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Rebates and tips for energy efficiency

Energy solutions for savings.
No-cost and low-cost solutions equipment and home energy product rebates help make homes more efficient.

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Monitor your daily
energy use

​Manage your usage with online tools.
Your smart meter data is available through your free, online account. Watch patterns and find ways to save.

Why am I being charged a Distribution & Service Charge?

  • The Distribution & Service Charge refers to the amount customers pay for equipment and services that allow CenterPoint Energy to continue providing safe, reliable natural gas service. This includes pipeline maintenance, system enhancements and technology investments that help manage energy use. Also included in this charge is the cost of transporting our customers’ natural gas based on the amount of natural gas used.

What is the Gas Cost Charge?

  • The Gas Cost Charge is based on customer usage and changes depending on how much natural gas is used and the variable market cost of natural gas. The cost of natural gas billed to the customer is not marked up. CenterPoint Energy is not making money off this cost and simply passes through the cost we pay for natural gas.

How can I get assistance paying my bill?

  • If you need payment assistance, we encourage you to contact your local Indiana Community Action Agency, which administers the Indiana Energy Assistance Program (EAP) for income-eligible natural gas and electric customers. They can provide intake information about the application process and program requirements.
  • For Indiana natural gas customers, the Universal Service Program (USP) provides a monthly discount on residential gas charges during the heating season.
  • To qualify for EAP and USP, your annual household income cannot exceed 60% of the State Median Income poverty guidelines, found here: in.gov/ihcda/homeowners-and-renters/

​Safety and system reliability are important

Pipeline replacement is important for the continued safe, reliable delivery of natural gas. Updated infrastructure helps reduce operational emissions which is an important part of our commitment to a cleaner environment. Since 2009, through an investment of $120 million, more than 215 of the planned 310 miles of bare steel and cast iron pipes have been replaced in Southwest Indiana. This effort has created local jobs, stimulated the local economy, reduced methane emissions and helped to provide continued safety and reliability for our communities. Check our online map to see if we are working in your area.

#We are working together in pursuit of a Smart Energy Future influenced by customers. We are committed to continued reliability through a balanced and flexible energy mix and to helping to create a cleaner environment driven by increased renewables and significant carbon reductions, all while responsibly managing costs.