As we execute our Operate, Serve and Grow strategy, we are investing in infrastructure to enhance safety and reliability and meet future growth in our service territory.
At CenterPoint Energy, we are applying cutting-edge technology to further benefit our shareholders, customers, employees, the environment and communities we serve. We are creating new connections with our customers by providing them with personalized services and by anticipating their needs.
We are leading, connecting, investing and growing for beyond today.
While our core business - energy delivery - remains the same, many aspects of the way we go about it have evolved. Advances in technology are helping us operate our system more safely and efficiently, allowing us to shorten power outage duration and identify potential natural gas leaks before they can cause trouble.
We're leading the way in adopting technology to better serve our customers and deliver energy more reliably.
No longer is it necessary to be within a few feet of pipelines to check for gas leaks. This state-of-the-art, vehicle-mounted system is constantly collecting data, including the presence of methane, wind speed and direction, and GPS readings. The data is analyzed quickly and the location of a potential leak is identified.
We're proactively sharing information instead of waiting for customers to contact us about a problem. And when someone does call, with predictive technology, we're anticipating their needs and providing more immediate solutions.
When customers call, we have a pretty good idea why before they even say a word. Our system verifies the caller’s identity, quickly reviews data associated with the customer’s account, and predicts the reason for the call. For example, if their bill is due, the automated attendant can ask if they would like to make a payment. This predictive technology expedites the transaction and makes it more personal, increasing customer satisfaction.
Additionally, we're giving consumers more options than ever, and we're connecting with them in different ways. Customers have a multitude of methods for managing their natural gas bill, including average monthly billing, paying online and, in the future, using text-to-pay.
In the future, paying a CenterPoint Energy natural gas bill will be as easy as hitting “send.” After setting up payment preferences at our website, customers will have the option of receiving a text message notifying them that their bill is due. A simple response via text is all they will have to do to make a payment.