Our customers are important to us. That's why we offer programs to assist customers who experience financial hardship. If you are currently having difficulty or anticipate having trouble paying your natural gas bill, please contact us right away. Do not wait until you receive a disconnection/shut-off notice or until your natural gas service has been disconnected.
LIHEAP (Low Income Home Energy Assistance Program) dollars are still available. Learn more>>
Energy assistance programs
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs such as the Low Income Home Energy Assistance Program (LIHEAP), the Salvation Army's HeatShare program and crisis assistance offered by counties. We'll put you in touch with the agencies that administer these programs. Learn more about Energy Assistance Resources.
Gas Affordability Program
Learn about a program to help low-income customers in Minnesota pay their natural gas bills. Learn more.
If you are having trouble paying your bill, set up a payment arrangement today.
Set up a payment extension on your past-due bill for up to 30 days.
Cold Weather Rule
Learn about your rights and responsibilities under the Minnesota Cold Weather Rule.
Lend a helping hand
HeatShare is a voluntary non-governmental program of The Salvation Army that has been in existence since 1982. Financial support is provided by donations from utilities like CenterPoint Energy and their customers and employees, who voluntarily contribute through their monthly utility bills or by one-time donations sent to The Salvation Army. Your donations go directly for assistance in your community. Administrative costs of the program are covered through utility corporate gifts and by The Salvation Army. Learn more about contributing or receiving funds.
Minnesota law regarding active military personnel
Minnesota law provides that a public utility must not disconnect the utility service of a residential customer if a household member is on active military duty, provided that the customer enters into an agreement with the utility to make payments toward his or her utility bill. Learn more.
Past due accounts
If you are having difficulty making your natural gas payments, contact CenterPoint Energy as soon as possible, so we can help before the problem becomes bigger. Our Customer Service team can help establish a payment plan for you and tell you about payment assistance for which you may be eligible. If you do receive a disconnection notice, follow the instructions in the notice and act immediately to avoid disconnection and additional fees.
If your service is disconnected due to nonpayment, you will be required to pay the following before your natural gas service can be reconnected:
- Past due balance. Contact Customer Service to find out the payment required to satisfy your past due balance.
- Reconnection fees will be required as follows:
- $22.50 for standard reconnection
- $470 to $630 for reconnection when digging is required
You can find out the amount required for reconnection by calling Customer Service at 612-372-4680 or 1-800-729-6164. There are a variety of payment options available — see the Frequently Asked Questions sections for details. Once your payment plan and proof of payment is confirmed, a Customer Service Representative will schedule the property for reconnection.
Each month, your full payment is due by your due date. If full payment is not received and your balance is more than $10, a late fee will be assessed and appear on your next bill. The fee will be 1.5 percent or $1, whichever is greater.