Our customers are important to us. That’s why we have programs to assist customers who experience financial hardship. If you are or anticipate having trouble paying your natural gas bill, please contact us right away or use the tools below. Do not wait until you receive a disconnection/shut-off notice or your natural gas service has been disconnected.
If you are having trouble paying your bill, set up a payment arrangement.
Set up on your past-due bill for up to 30 days.
Low Income Home Energy Assistance Program
A helpline operated by the United Way Agency that can direct you to Energy Assistance programs 24 hours a day, 7 days a week.
Lend a helping hand
CenterPoint Energy sponsors programs that provide utility bill assistance for families in need, aiding thousands of CenterPoint Energy customers, including seniors, families with young children, and customers with disabilities each year. These programs are primarily funded through donations from generous customers like you, and can be conveniently added to your monthly bill. CenterPoint Energy gives the donations to local charities such as the American Red Cross, the United Way, and the Salvation Army to fund programs that help our neighbors manage their natural gas expenses. Donations are tax-deductible. If you would like to contribute, contact us.