Our customers are important to us. That’s why we have programs to assist customers who experience financial hardship. If you are or anticipate having trouble paying your natural gas bill, please contact us right away. Do not wait until you receive a disconnection/shut-off notice or your natural gas service has been disconnected.
You may be eligible for a payment arrangement on your past-due bill. Contact us today for more information.
Energy assistance programs
Financial assistance may be available to eligible low-income households for home heating needs through federally funded programs like the Low Income Home Energy Assistance Program (LIHEAP), the Salvation Army's HeatShare program and crisis assistance offered by counties. We'll put you in touch with the agencies that administer these programs. Learn more.
Gas Affordability Program
Learn about a new program to help low-income customers in Minnesota pay their natural gas bills. Learn more.
Cold Weather Rule
Learn about your rights and responsibilities under the Minnesota Cold Weather Rule.
Lend a helping hand
HeatShare is a voluntary non-governmental program of The Salvation Army that has been in existence since 1982. Financial Support is provided by donations from utilities like CenterPoint Energy and their customers and employees, who voluntarily contribute through their monthly utility bills or by one-time donations sent to The Salvation Army. Your donations go directly for assistance in your community. Administrative costs of the program are covered through utility corporate gifts and by The Salvation Army. Learn more about contributing or receiving funds.
Minnesota law regarding active military personnel
Minnesota law provides that a public utility must not disconnect the utility service of a residential customer if a household member is in active military duty provided that the customer enters into an agreement with the utility to make payments toward his or her utility bill. Learn more