You cannot change your bill’s due date. However, by enrolling in the free Automatic Bank Draft program, you may choose a specific date for your payment to be withdrawn from your account. Your payment must be received in full on or before its due date.

Your account is not protected until you receive an e-mail confirmation that CenterPoint Energy has established a payment plan for your account. Although CenterPoint Energy responds to payment requests as soon as possible, the average response time for a proposed payment plan is two business days.

Must I pay a deposit for natural gas service?

A deposit amount equal to twice the average monthly bill amount may be required to reconnect service.

If your natural gas service was disconnected due to nonpayment, fees are required to cover CenterPoint Energy’s costs for reconnecting your service. Please call Customer Service at 1-800-809-1095 to find out the amount required for reconnection.

You can find out the amount required for reconnection by calling Customer Service at 1-800-809-1095. There are a variety of payment options available:

• Visit a payment location to pay with cash or credit card. Keep the payment confirmation number, which you will need for proof of payment. Click  for a list of locations near you.
• Pay with your checking or savings account through Online Billing, a free payment service from CenterPoint Energy. Please allow 10 days for your payment to be processed through your bank and one day for CenterPoint Energy processing.
• Pay online or by phone at 1-800-809-1095 using an electronic check or credit card with BillMatrix. This method requires a $2.95 convenience charge for each transaction. If you are paying by electronic check, please allow 10 days for it to be processed through your bank and one day for CenterPoint Energy processing. Keep the payment confirmation number, which you will need for proof of payment.
• Mail a personal check, allowing 10 days for the check for it to be processed through your bank and one day for CenterPoint Energy processing.

Once you have paid, call CenterPoint Energy to schedule service reconnection. If you paid at a payment location or through BillMatrix, you will be asked to provide a payment confirmation number. If you mailed a payment, it must be received and processed before an order can be issued.

For standard reconnection, if you call by 2 p.m. Monday through Friday, typically your service can be reconnected on the next business day.

CenterPoint Energy performs a safety check when reconnecting service. Please make arrangements to either have a responsible party who is 18 years or older at the residence or provide CenterPoint Energy access to your home so this check can be completed and your service reconnected.

CenterPoint Energy employees and contractors will be wearing clothing that includes a clearly visible CenterPoint Energy logo and/or they will be carrying a CenterPoint Energy contractor identification card that includes the individual’s picture. If the person visiting a home or business has no CenterPoint Energy identification, you should not allow him or her into your home or business.

No. Your Automatic Bank Draft request will typically take three business days to process. Then, your past due amount will be deducted immediately from your account and your next bill will be deducted on the due date or the withdrawal date you have chosen. To avoid making a double payment, wait for automatic withdrawal.

Enrolling in Automatic Bank Draft typically takes three business days to process. Because you also mailed a payment, your current amount due was paid twice. This overpayment will be applied as a credit to your next bill.

There are two ways to pay your bill online: Online Billing and BillMatrix.

When you enroll in Online Billing, the company’s free bill payment service, you can view and pay your bill online. You can also pair it with Automatic Bank Draft, which allows you to set up payments to be deducted directly from your checking or savings account each month.

For a convenience fee of $2.95 for each transaction, you can pay online or by calling 1-800-809-1095 through BillMatrix. BillMatrix is a third-party, secure, automated bill payment system. CenterPoint Energy does not receive any portion of the convenience fees.

Your information is secure. We take protecting your personal information and online transactions very seriously. View our privacy/security policy for more information.

After enrolling in Online Billing, you will receive a paper bill for three months. After that period, your bill will be sent only by e-mail. This will save you time, the cost of a stamp, and it is better for the environment.

No. After you enroll for Online Billing you may view and pay your bill by any payment method—you can mail a check, pay at a payment location, enroll in Automatic Bank Draft so your payment will be automatically deducted from your bank account, or pay with your credit card through BillMatrix.

Yes. To cancel a scheduled payment you must do so at least three to five business days before the scheduled payment date. Follow these steps to cancel your payment:

• Log into your My Account Online account.
• From the Account Summary page click on “View” under “Online Billing.”
• From the following page, choose the “Online Bill & Payment History” link.
• You will then see a list of bills and payments. Find the payment that you want to cancel and you will see “View/Cancel” next it. Click “cancel” and you will be prompted to cancel your payment.

An online payment takes one business day to be credited to your account. To have the payment apply to your account by the due date, you must schedule payment at least one business day before the due date.

Your statement amount reflects the amount on your most recent bill. This amount only changes when you receive a new bill. To verify payments, from the Bill Summary screen, click on “Online Bill and Payment History.” From there you’ll be able to view all bills, payments and scheduled payments.

Yes. If you have service for multiple properties, you can register each of them for an online account.

Please allow up to five days for your payment to arrive at CenterPoint Energy by U.S. mail.

You cannot change your bill’s due date. However, by enrolling in the free Automatic Bank Draft program, you may choose a specific date for your payment to be withdrawn from your account. Your payment must be received in full on or before its due date.

Must I pay a deposit for natural gas service?

A deposit equal to twice the average monthly bill amount may be requried to reconnect service.

If your natural gas service was disconnected due to nonpayment, fees are required to cover CenterPoint Energy’s costs for reconnecting your service. Please call Customer Service at 1-800-992-7552 to find out the amount required for reconnection.

You can find out the amount required for reconnection by calling Customer Service at 1-800-992-7552. There are a variety of payment options available:

• Visit a payment location to pay with cash or credit card. Keep the payment confirmation number, which you will need for proof of payment. Click for a list of locations near you.
• Pay with your checking or savings account through Online Billing, a free payment service from CenterPoint Energy. Please allow 10 days for your payment to be processed through your bank and one day for CenterPoint Energy processing.
• Pay online or by phone at 1-800-387-1643 using an electronic check or credit card with BillMatrix. This method requires a $2.95 convenience charge for each transaction. If you are paying by electronic check, please allow 10 days for it to be processed through your bank and one day for CenterPoint Energy processing. Keep the payment confirmation number, which you will need for proof of payment.
• Mail a personal check, allowing 10 days for the check to be processed through your bank and one day for CenterPoint Energy processing.

Once you have paid, call CenterPoint Energy to schedule service reconnection. If you paid at a payment location or through BillMatrix, you will be asked to provide a payment confirmation number. If you mailed a payment, it must be received and processed before an order to restore can be issued.

For standard reconnection, if you call by 2 p.m. Monday through Friday, typically your service can be reconnected on the next business day.

CenterPoint Energy performs a safety check when reconnecting service. Please make arrangements to either have a responsible party who is 18 years or older at the residence or provide CenterPoint Energy access to your home so this check can be completed and your service reconnected.

CenterPoint Energy employees and contractors will be wearing clothing that includes a clearly visible CenterPoint Energy logo and/or they will be carrying a CenterPoint Energy contractor identification card that includes the individual’s picture. If the person visiting a home or business has no CenterPoint Energy identification, you should not allow him or her into your home or business.

No. Your Automatic Bank Draft request will typically take three business days to process. Then, your past due amount will be deducted immediately from your account and your next bill will be deducted on the due date or the withdrawal date you have chosen. To avoid making a double payment, wait for automatic withdrawal.

Enrolling in Automatic Bank Draft typically takes three business days to process. Because you also mailed a payment, your current amount due was paid twice. This overpayment will be applied as a credit to your next bill.

There are two ways to pay your bill online: Online Billing and BillMatrix.

When you enroll in Online Billing, the company’s free bill payment service, you can view and pay your bill online. You can also pair it with Automatic Bank Draft, which allows you to set up payments to be deducted directly from your checking or savings account each month.

For a convenience fee of $2.95 for each transaction, you can pay online or by calling 1-800-809-1095 through BillMatrix. BillMatrix is a third-party, secure, automated bill payment system. CenterPoint Energy does not receive any portion of the convenience fees.

Your information is secure. We take very seriously protecting your personal information and online transactions. View our privacy/security policy for more information.

After enrolling in Online Billing, you will receive a paper bill for three months. After that period, your bill will be sent only by e-mail. This will save you time, the cost of a stamp, and it is better for the environment.

No. After you enroll for Online Billing you may view and pay your bill by any payment method—you can mail a check, pay at a payment location, enroll in Automatic Bank Draft so your payment will be automatically deducted from your bank account, or pay with your credit card through BillMatrix.

Yes. To cancel a scheduled payment you must do so at least three to five business days before the scheduled payment date. Follow these steps to cancel your payment:

• Log into your My Account Online account.
• From the Account Summary page click on “View” under “Online Billing.”
• From the following page, choose the “Online Bill & Payment History” link.
• You will then see a list of bills and payments. Find the payment that you want to cancel and you will see “View/Cancel” next it. Click “cancel” and you will be prompted to cancel your payment.

An online payment takes one business day to be credited to your account. To have the payment apply to your account by the due date, you must schedule payment at least one business day before the due date.

Your statement amount reflects the amount on your most recent bill. This amount only changes when you receive a new bill. To verify payments, from the Bill Summary screen, click on “Online Bill and Payment History.” From there you’ll be able to view all bills, payments and scheduled payments.

Yes. If you have service for multiple properties, you can register each of them for an online account.

Please allow up to five days for your payment to arrive at CenterPoint Energy by U.S. mail.