Know the Signs of a Pipeline Leak
The best way to recognize a pipeline leak is by using your eyes, ears and nose.
Look – Persistent bubbling in standing water or discolored vegetation are signs of a possible leak around the pipeline area. A pool of liquid on the ground; a dense white cloud or fog; a slight mist of ice; or unexplained frozen ground near the pipeline are also signs of a possible leak.
Listen – for any unusual noise like a hissing or roaring sound.
Smell – Notice any strange or unusual odor (the products will have a petroleum odor or smell like rotten eggs).
Some gases are odorless, and odorant cannot always be added. It is important to use your ears and eyes as well as your nose to recognize a potential problem.
What to do if you smell natural gas INSIDE your home or building:
Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark.
Step 2: Go directly to a safe location, and then call 911 and CenterPoint Energy. Do not use e-mail or the Internet to contact the company about a leak, and never assume someone else has reported the leak.
Step 3: Alert your neighbors. CenterPoint Energy checks suspected natural gas leaks at no cost to you.
Step 4: Never try to repair a natural gas leak yourself. Leave all repairs to a trained technician.
CenterPoint Energy's gas leak toll-free phone number is:
- Customer Service Beaumont 800-376-9663
- Customer Service East Texas 800-259-5544
- Customer Service South Texas 800-427-7142
- Leak Emergency 888-876-5786
OUTSIDE your home or building:
Step 1: Leave immediately on foot! Do not use electric switches, telephones (including cell phones) or anything that could cause a spark. Move in a crosswind direction away from the leak or vapor cloud and maintain a safe distance.
Step 2: Go directly to a safe location, and then call 911 and CenterPoint Energy.
Step 3: Warn others to stay away from the leak. Abandon any equipment being used in or near the area.
For more information on natural gas safety, tour our natural gas safety section by navigating through the links on the left.