CenterPoint Energy

Natural Gas

Natural Gas

 
My Account Online
FREQUENTLY ASKED QUESTIONS
My Account
What is My Account?
My Account provides you with online access to your account information in a secure setting.

When you register for My Account, you can:
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  • View and pay your bill online
  • Enroll in account services like Autopay
  • Use the My Energy Analyzer tool to discover energy savings
  • Review account activity and gas use for the past 24 months
  • And much more
How do I set up My Account?
To register for My Account, you will need your account number which can be found on your bill.
What is my User ID and password?
Your User ID for My Account is your email address, which is not case-sensitive. Your password is case sensitive and must be from eight to 20 characters, and have at least one number and one letter.
What is the purpose of a security question?
You will be asked to choose a security question and provide an answer for additional security in the event that you forget your password or need to create a new password.
What if I forget my password?
If you forget your password, you will be required to answer the security question you selected. When you answer the question correctly, you'll be asked to reset your password. For your privacy and security, customer service representatives do not have access to your password and cannot retrieve it for you.
What if I change my email address?
Your email address is also your My Account User ID. Therefore, if you change your email address you'll need to update your profile right away.

To update your email address, go to the My Profile tab and select "Change User ID and Password."
What if my name changes?
If your name changes, please call CenterPoint Energy to update your account.
Can I manage multiple accounts in My Account?
Yes, if you're a registered My Account user, you'll use the same User ID and password for all your online accounts. Log in and click on "Add an Account" to add additional accounts.
Account Information
Can I view and print my most recent bill?
Yes, click the "View/Print" Button next to your current month account information.
Can I view past bills online?
When you enroll in paperless billing, you can view up to 13 months of bills and payments. Your bill history begins when you enroll in the program. To access past bills, from your "Account Information" screen, click "View Billing and Payment History.
What if I have questions about the charges on my bill?
Click the "View/Print Bill" Button to view your current bill. Then click the "Back of Bill" link for a description of the charges that appear on your bill.

You can also use our free My Energy Analyzer tool to learn more about the factors that contribute to your monthly energy use.
How can I get my payment history?
Paperless billing customers can view their payment and usage history for up to 24 months. Just click the "Online Bill and Payment History" link that appears on your Account Information page.
How can I get my past gas usage?
To review your usage history, click the "View gas usage" link that appears on your Account Information page.
How is my gas meter read?
A meter reading is the method of measurement by which CenterPoint Energy determines how much natural gas you have used since the last meter reading and how much you should be billed. Meters may be read manually or remotely using automated meter reading equipment.
What is an estimated bill?
You may receive an estimated bill if CenterPoint Energy is unable to read your meter during a particular billing period. Estimates are based on your past natural gas use and weather for the current billing period. CenterPoint Energy tries to read all customer meters regularly.
I would like to stop gas service. What do I need to do?
Click the "Stop Gas Services" link on your Account Information page and complete the form. CenterPoint Energy will send your final bill and close out your account.
I would like to transfer my gas service. What do I need to do?
Click on the "Transfer Service" link on your Account Information page and complete the form. CenterPoint Energy will send your final bill for your current location and start service at your new location. We will also give you a new account number. Once you have your new account number, you can add this account to your My Account profile.

If you want to set up paperless billing, Autopay, Average Monthly Billing or Budget Plan for your new account, you can do that in My Account.
How do I add/update my contact information?
You can add/update your account information on the "My Profile" page.
Can I make payment arrangements or request a payment extension online?
If you are having trouble paying your bill, you can request a payment arrangement or extension from the "Account Information" page.
Can I change the payment arrangements I've made?
To change credit or payment arrangements, you must call the number listed under "Contact Us" and talk with a CenterPoint Energy customer service representative during the hours shown.
Paying my bill online
What are my payment options?
My Account payment options include:
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  • Make an immediate one-time payment.Enter your account information each time to pay. Pay by checking or savings account, or debit* or credit* card.

*Debit and credit card payments include a small third-party service fee. CenterPoint Energy does not receive any portion of this fee.

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  • Schedule future payments. You can save your payment information and schedule future payments on any date before your due date.
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  • Set up automatic payments. Enroll in Autopay to set up recurring, automatic payments from your checking or savings account.
How do I pay my bill online?
Click the "Pay Now" button on your Account Information screen.
How long does it take to process my online payment?
Online payments are immediate and processed on the date the payment is scheduled.
Can I make a partial payment?
You can make a partial payment on your bill by entering the amount you choose to pay in the payment block. Any remaining balance not paid by the due date may be subject to a late fee.
Can I make an overpayment?
If you would like to make payments in advance, you can make an overpayment on your bill by typing into the payment block the amount you'd like to pay. You will receive a message notifying you that the payment you are making will result in an overpayment.
Can I cancel a payment I've scheduled?
If you make your payments online manually each month, you can cancel a pending or scheduled payment up until the date before the payment is scheduled.
Is there a maximum amount I can pay using a credit or debit card?
There is a limit of $1,000 per credit or debit card transaction.
Are there a maximum number of credit card transactions that can be processed?
You can make up to three credit card payments using the same credit card in a five day period or up to three credit card payments on the same CenterPoint Energy account in a five day period.
Can I change the bank account I use to pay my bill online?
You will need to select or add a new bank account before deleting the current account you have designated for bill payment. To select a different bank account or add a new bank account, you should:
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  • Click the "Select a bank account section" from the My Profile page.
  • Either select an account listed or add a new bank account.
  • Complete the rest of the information requested and select "Modify."

If you select to have your bill(s) paid automatically by your bank each month, you must change your bank selection at least two business days before the scheduled payment date to have your payment made from a different account.

How do I pay my bill through my bank?
Contact your bank to learn how to pay your natural gas bill through your bank's online service.
Paperless Billing
How do I enroll in paperless billing?
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  2. Once you have logged in to My Account, in the Preference Center, choose "Paperless" for your billing method.
How will I know when my bill is ready to pay?
We will send you an email notice when your bill is ready to view and pay online. Be sure to add CenterPointEnergy.com to your address book to prevent our email from being blocked or misdirected by your spam filter. You may always log in to My Account to see if you have a new bill.
How do I change the email address where I receive my bill?
It is important to keep your email address current in My Account because it is your User ID and the only way we notify you that your next bill is ready to view and pay online. If your email address changes, you can easily change it by logging in to My Account with your old email address, then selecting "Change User ID and Password" from your My Profile page.
How do I change my payment method?
Whether you choose to set up Autopay or prefer to pay your bill online manually each month, it's possible to change your payment selection. Just follow these easy step-by-step instructions:
  1.  
  2. Log in to My Account
  3. Choose "Change Payment Method" 
  4. You can also change your bank account under the "Select a bank account" section. Either select an account listed or add a new bank account 
  5. Complete the rest of the information requested and select "Modify"
Can I enroll multiple accounts in paperless billing?
Yes. Customers who have more than one CenterPoint Energy account can enroll all of them in paperless billing.
How do I de-enroll from paperless billing?

Once you have logged in to My Account, in the Preference Center, choose "Paper" for your billing method.

Then, beginning with your next billing date, you'll receive your paper bill in the mail.

If you are de-enrolling paperless billing because you forgot to pay your bill, did you know we now offer bill reminders by text or email? To sign up, choose "Sign up for bill reminders"on your My Preferences page.

My Energy Analyzer
What is My Energy Analyzer?
My Energy Analyzer is a free online tool designed to help customers better understand their natural gas bill by taking a closer look at the factors that affect monthly energy costs.
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  • See how your energy dollars are spent 
  • Learn how your natural gas costs differ from last month or last year 
  • Compare energy use by appliance 
  • Explore no-cost or low-cost solutions for lowering your energy use 
  • Learn how efficiency upgrades can affect your bottom line 
Rebate Programs
Do you offer rebates for energy efficient equipment?
If you live in Minnesota, Arkansas or Oklahoma, you may qualify for energy-saving rebates. For more information, visit CenterPointEnergy.com/rebates.
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