The CenterPoint Energy Electric Mobile Outage Tracker provides approximate Houston locations of current outages, which are displayed as triangles. Colors correspond to the number of Houston electric customers estimated to be without power in the vicinity of the triangle. At this time, the Mobile Outage Tracker is only available for Blackberry devices.  However, our future plans are to make this application available on additional mobile device platforms.

Quick Reference: Clicking on a triangle will zoom in on that area. Moving the pointer over the triangle and clicking on it to perform “Identify” will cause a pop-up display to appear, showing the estimated number of Houston electric customers without power in the vicinity of the outage. These outage estimates are refreshed every 15 minutes. 

How to install CNP Mobile Outage Tracker on BlackBerry Devices

RIM's BlackBerry App World is the only way to get the CNP Mobile Outage Tracker application onto your BlackBerry smartphone. Please follow the steps below to install this app onto your BlackBerry device.

This is a one time only download process and the application will remain installed on your device until it gets deleted.

Steps

1. Make sure you have BlackBerry App World installed on your BlackBerry device. The icon should appear as shown below.

If you don’t have BlackBerry App World installed on your device, please follow the instructions provided in this link http://na.blackberry.com/eng/services/appworld/download.jsp to install, or visit www.blackberry.com/appworld/download  from your Smartphone to download. 

2. Programs and apps are easy to find by browsing through categories or searching, and only those apps compatible with your phone model will appear. Use phrases like “CNP”, “CenterPoint Energy” or “Outage Tracker” to locate the CNP Mobile Outage Tracker app. The icon should appear as shown below.

3. After locating the CNP Mobile Outage Tracker application within BlackBerry App World, download it on to your BlackBerry device. Once the application gets downloaded onto your device, the above icon should appear in your device application list.

Please refer to this link Mobile Outage Tracker  for more detailed instructions on how to use the CNP Mobile Outage Tracker BlackBerry application. You may also access this help document from the “Help” menu within the BlackBerry application.