Following a severe storm or hurricane, we may be unable to provide much detailed information about your individual outage, but working together, we can assess the damage and speed up our response. Our phone lines may be busy during emergencies, so please be patient while power is being restored. Customers should plan on being without power for the following lengths of time based on the severity of the storm:
| Category 1 | winds 74-95 mph (64 - 82 kt) | 7 to 10 days |
| Category 2 | winds 96-110 mph (83-95 kt) | 2 to 3 weeks |
| Category 3 | winds 111-130 mph (96-113 kt) | 3 to 5 weeks |
| Category 4 | winds 131-155 mph (114-135 kt) | 4 to 6 weeks |
| Category 5 | winds 156 mph and up (135 + kt) | 6 to 8 weeks |
