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CenterPoint Energy encourages safety awareness and education during National Safe Digging Month

​​

Dayton, Ohio – April 11, 2024 – CenterPoint Energy is collaborating with the Common Ground Alliance to observe April as National Safe Digging Month and encourage customers to follow safe digging practices.

Anyone planning a project that requires digging should contact 811 at least two days prior to their work starting to have underground utilities located for free. CenterPoint Energy reminds customers this includes projects done by themselves or their contractors, including building a fence, planting trees, installing a deck, placing a mailbox or laying a patio.

“By taking the time to call 811 prior to starting their digging project, our customers and communities are taking a critical first step in helping keep everyone safe," said Chasta Martin, Vice President, Field Services at CenterPoint Energy. “No matter how shallow the digging project, everyone can help prevent safety incidents and potential loss of service for their fellow community members by having underground utility lines located."

According to a recent national survey*, approximately 51% of U.S. homeowners plan to dig on their properties this year. Of those surveyed, 56% are planning to dig without contacting 811 first. CenterPoint Energy and the Common Ground Alliance also encourage homeowners to verify that their contractors contact 811 prior to performing work.

Safe digging practices are required by state law and help prevent damaging underground natural gas, electric, communications, water and sewer lines. Digging without knowing the approximate location of underground utilities can result in serious injury, service disruptions, fines and costly repairs.

If a natural gas line is struck or ruptured outside of a home or business, customers are reminded to do the following:

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark.
  • Go directly to a safe location. Once a safe distance, call 911 and CenterPoint Energy.
  • Remain in a safe area until emergency personnel direct them to do otherwise.
  • Don't try to repair a natural gas leak. Leave all repairs to a trained technician.

 
Visit 811BeforeYouDig.com for more information about 811 and the process to have underground utility lines marked. For more information about natural gas safety, visit CenterPointEnergy.com/Safety.  

About CenterPoint Energy
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of December 31, 2023, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.
 
*About the study

Online survey among 1,000 US Homeowners, aged 21+ fielded between March 5-7, 2024. The survey was conducted by Censuswide, a global insight-driven research center on behalf of the Common Ground Alliance. The margin of error based on a 95% confidence level is +/- 3%.

2024-04-11T05:00:00Z
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CenterPoint Energy encourages safety awareness and education during National Safe Digging Month

Evansville, Ind. – April 11, 2024 – CenterPoint Energy is collaborating with the Common Ground Alliance to observe April as National Safe Digging Month and encourage customers to follow safe digging practices.

Anyone planning a project that requires digging should contact 811 at least two days prior to their work starting to have underground utilities located for free. CenterPoint Energy reminds customers this includes projects done by themselves or their contractors, including building a fence, planting trees, installing a deck, placing a mailbox or laying a patio.

“By taking the time to call 811 prior to starting their digging project, our customers and communities are taking a critical first step in helping keep everyone safe," said Chasta Martin, Vice President, Field Services at CenterPoint Energy. “No matter how shallow the digging project, everyone can help prevent safety incidents and potential loss of service for their fellow community members by having underground utility lines located."

According to a recent national survey*, approximately 51% of U.S. homeowners plan to dig on their properties this year. Of those surveyed, 56% are planning to dig without contacting 811 first. CenterPoint Energy and the Common Ground Alliance also encourage homeowners to verify that their contractors contact 811 prior to performing work.

Safe digging practices are required by state law and help prevent damaging underground natural gas, electric, communications, water and sewer lines. Digging without knowing the approximate location of underground utilities can result in serious injury, service disruptions, fines and costly repairs.

If a natural gas line is struck or ruptured outside of a home or business, customers are reminded to do the following:

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark.
  • Go directly to a safe location. Once a safe distance, call 911 and CenterPoint Energy.
  • Remain in a safe area until emergency personnel direct them to do otherwise.
  • Don't try to repair a natural gas leak. Leave all repairs to a trained technician.

 
Visit 811BeforeYouDig.com for more information about 811 and the process to have underground utility lines marked. For more information about natural gas safety, visit CenterPointEnergy.com/Safety.  

About CenterPoint Energy
As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of December 31, 2023, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.
 
*About the study
Online survey among 1,000 US Homeowners, aged 21+ fielded between March 5-7, 2024. The survey was conducted by Censuswide, a global insight-driven research center on behalf of the Common Ground Alliance. The margin of error based on a 95% confidence level is +/- 3%.


2024-04-11T05:00:00Z
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CenterPoint Energy provides final restoration update following Tuesday’s record-breaking weather event

Evansville, Ind. – April 5, 2024 – In the aftermath of at least four tornadoes, confirmed by the National Weather Service in Paducah, Ky., that struck CenterPoint Energy's Indiana Electric service territory, crews are in the final stages of efforts to restore power to the remaining impacted customers.

Damage from severe weather resulted in electric service interruptions peaking at nearly 24,000 CenterPoint Energy customers. At this time, 99% of customers in the region have power and crews have been able to safely restore power to nearly all impacted customers, with fewer than 300 customers without power as of 5 p.m. CT.
 
All remaining restorations for customers who are able to receive service are expected to be completed by tomorrow morning.
 

“We appreciate our customers' patience and understanding as this has been a difficult week for many," said Richard Leger, Senior Vice President, Indiana Electric at CenterPoint Energy. “These storms caused significant damage throughout our region and provided challenges for our crews throughout the restoration process. I want to extend a special thank you to these crews and contractors. Their expertise and dedication under challenging conditions have been instrumental to our efforts in restoring power. I am equally grateful for our restoration support teams, who have played an essential role in making sure our crews were taken care of, as well as executing other essential functions of our operations."​​​​

Leger added, “I also want to recognize the many emergency responders, elected officials, community members and volunteers who helped those in need after the devasting storms. When Mother Nature hits us with her worst, our communities always come together to show our very best."​

Over the course of the company's response, CenterPoint Energy replaced approximately 200 poles, approximately 100 transformers, patrolled miles of lines, replaced and strung hundreds of spans of wire, and removed and trimmed vegetation.

Following the severe weather, CenterPoint Energy initiated an immediate and comprehensive response to assess and repair the widespread damage to its electric system. The damage from the severe weather events was significant, with severe vegetation damage, extensive debris, downed poles and lines. Restoration efforts throughout the week were further complicated by periodic high wind gusts that resulted in additional damage. Despite these challenges, crews worked tirelessly to make necessary repairs and restore power.

According to the National Weather Service (NWS) in Paducah, KY, storms on April 2 produced peak winds of 115 miles an hour. Normally, the NWS can complete damage surveys in a single day. However, surveyors encountered so much widespread damage that it is taking longer than normal to complete the necessary surveying to determine the cause of the damage. NWS surveyors continued their assessment of southwestern Indiana Friday.​

Some customers may still experience delays in power restoration, particularly if there has been damage to the weatherhead – the point of entry from the service drop to the home. If damaged, the customer will need to have a licensed electrician make necessary repairs before power can be restored. After repairs are completed, customers can call 800-227-1376 to request reconnection of service.

2024-04-05T05:00:00Z
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CenterPoint Energy provides storm restoration update

Evansville, Ind. – April 4, 2024 – CenterPoint Energy has issued the following update including information provided with permission from the National Weather Service in Paducah, KY as electric restoration efforts continue in southwestern Indiana:

As of 3:30 p.m., there are approximately 2,300 electric customers without power. Additionally, CenterPoint Energy has been in direct communication with the National Weather Service (NWS) in Paducah, Ky., as it continues its investigation into the damages from Tuesday's storms.

Normally, the NWS can complete damage surveys in a single day. However, surveyors are encountering so much widespread damage that it will take much longer than normal to complete the necessary surveying to determine the cause of the damage.

According to the NWS, the storms on April 2 produced widespread strong and damaging winds along with multiple tornadoes. The storms covered a large part of southwest Indiana and impacted a significant amount of infrastructure.

The NWS indicated that much of the damage it encountered was debris which included trees or tree branches that have fallen on power lines and snapped a significant number of power poles.

The NWS also noted that the amount and scope of the damage it has encountered is among the worst it has seen in years across southwest Indiana. 

As CenterPoint Energy crews continue to uncover damage and encounter new challenges while making repairs, restoration may continue to take more time than customers typically experience following a routine storm event.  We appreciate our customer's patience and are committed to working around the clock until our last customer is restored. ​

2024-04-04T05:00:00Z
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CenterPoint Energy crews faced with significant challenges from extensive damage in ongoing storm restoration efforts

Evansville, Ind. – April 3, 2024 – In the aftermath of Tuesday’s severe storms that swept through southwestern Indiana, with winds in excess of 80 miles per hour, CenterPoint Energy and contract crews have been tirelessly working to restore power to thousands of customers affected by widespread damage.    

 

Crews have restored power to 60% of the 24,000 customers left without power after Tuesday’s storms. As of 9:30 p.m., there are approximately 6,300 customers without power. Restoration may continue to take more time than usual as crews continue to uncover damage and encounter new challenges while making repairs. 

  

CenterPoint Energy is using a wide range of resources to address severe vegetation damage, extensive debris, downed poles and lines and continued identification of a significant amount of previously unidentified damage. Additional outages have been caused by wind gusts today, further increasing the challenges of making necessary repairs and restoring service. 

  

“While the progress may not yet be fully visible in the number of outages restored, our crews continue to work tirelessly to restore service as safely and quickly as possible,” stated Richard Leger, Senior Vice President, Indiana Electric at CenterPoint Energy. “The extensive damage from this storm has been unlike anything seen by many of our linemen – a great number of them with decades of experience. 

 

Many of the challenges crews have faced are comparable to the type of damage experienced with multiple storm events: 

  • More than 150 downed poles in the Evansville metro area 
  • Multiple transformer replacements and spans of wire to be replaced 
  • Many orders require tree trimming and clearing of vegetation before repair work can begin 
  • Crews have encountered inaccessible poles, leading to increased repair times 

 

The company is communicating with customers who will continue to experience extended outages into tomorrow, Friday and the weekend.  

 

CenterPoint Energy would like to remind customers if they have experienced damage to the weatherhead – the point of entry from the service drop to the home – the customer will need to have a licensed electrician make necessary repairs before power can be restored. 

 

For the latest information on power outages:


 





2024-04-03T05:00:00Z
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CenterPoint Energy encourages safety awareness and education during National Safe Digging Month

Houston ​– April 3, 2024 – CenterPoint Energy is collaborating with the Common Ground Alliance to observe April as National Safe Digging Month and encourage customers to follow safe digging practices.  

Anyone planning a project that requires digging should contact 811 at least two days prior to their work starting to have underground utilities located at no cost. CenterPoint Energy reminds customers this includes projects done by themselves or their contractors, including building a fence, planting trees, installing a deck, placing a mailbox or laying a patio.  

“By taking the time to call 811 prior to starting their digging project, our customers and communities are taking a critical first step in helping keep everyone safe," said Chasta Martin, Vice President, Field Services at CenterPoint Energy. “No matter how shallow the digging project, everyone can help prevent safety incidents and potential loss of service for their fellow community members by having underground utility lines located." 

According to a recent national survey*, approximately 51% of U.S. homeowners plan to dig on their properties this year. Of those surveyed, 56% are planning to dig without contacting 811 first. CenterPoint Energy and the Common Ground Alliance encourage homeowners to contact 811 prior to performing work and also encourage homeowners to verify that their contractors contact 811 prior to performing work.  

Safe digging practices are required by state law and help prevent damage to underground natural gas, electric, communications, water and sewer lines. Digging without knowing the approximate location of underground utilities can result in serious injury, service disruptions, fines and costly repairs.  

If a natural gas line is struck or ruptured outside of a home or business, customers are reminded to do the following:  

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark. 
  • Go directly to a safe location, where you cannot smell gas, and continue to maintain a safe distance. Once at a safe distance, call 911 and CenterPoint Energy. 
  • Remain in a safe area until directed by emergency personnel to do otherwise. 
  • Don't try to repair a natural gas leak. Leave all repairs to a trained technician.  ​​​

Visit 811BeforeYouDig.com for more information about 811 and the process to have underground utility lines marked. For more information about natural gas safety, visit CenterPointEnergy.com/Safety.   

About CenterPoint Energy 

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of December 31, 2023, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com. 

*About the study 

Online survey among 1,000 US Homeowners, aged 21+ fielded between March 5-7, 2024. The survey was conducted by Censuswide, a global insight-driven research center on behalf of the Common Ground Alliance. The margin of error based on a 95% confidence level is +/- 3%. 

2024-04-03T05:00:00Z
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CenterPoint Energy encourages safety awareness and education during National Safe Digging Month

Minneapolis – April 3, 2024 – CenterPoint Energy is collaborating with the Common Ground Alliance to observe April as National Safe Digging Month and encourage customers to follow safe digging practices.  

Anyone planning a project that requires digging should contact 811 at least two days prior to their work starting to have underground utilities located at no cost. CenterPoint Energy reminds customers this includes projects done by themselves or their contractors, including building a fence, planting trees, installing a deck, placing a mailbox or laying a patio.  

“By taking the time to call 811 prior to starting their digging project, our customers and communities are taking a critical first step in helping keep everyone safe," said Chasta Martin, Vice President, Field Services at CenterPoint Energy. “No matter how shallow the digging project, everyone can help prevent safety incidents and potential loss of service for their fellow community members by having underground utility lines located." 

According to a recent national survey*, approximately 51% of U.S. homeowners plan to dig on their properties this year. Of those surveyed, 56% are planning to dig without contacting 811 first. CenterPoint Energy and the Common Ground Alliance encourage homeowners to contact 811 prior to performing work and also encourage homeowners to verify that their contractors contact 811 prior to performing work.  

Safe digging practices are required by state law and help prevent damage to underground natural gas, electric, communications, water and sewer lines. Digging without knowing the approximate location of underground utilities can result in serious injury, service disruptions, fines and costly repairs.  

If a natural gas line is struck or ruptured outside of a home or business, customers are reminded to do the following:  

  • Leave the area immediately on foot. Do not attempt to restart or move powered equipment or use your mobile device or any other item that could cause a spark. 
  • Go directly to a safe location, where you cannot smell gas, and continue to maintain a safe distance. Once at a safe distance, call 911 and CenterPoint Energy. 
  • Remain in a safe area until directed by emergency personnel to do otherwise. 
  • Don't try to repair a natural gas leak. Leave all repairs to a trained technician.  

Visit 811BeforeYouDig.com for more information about 811 and the process to have underground utility lines marked. For more information about natural gas safety, visit CenterPointEnergy.com/Safety.   

About CenterPoint Energy 

As the only investor owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. As of December 31, 2023, the company owned approximately $40 billion in assets. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com. 

*About the study 

Online survey among 1,000 US Homeowners, aged 21+ fielded between March 5-7, 2024. The survey was conducted by Censuswide, a global insight-driven research center on behalf of the Common Ground Alliance. The margin of error based on a 95% confidence level is +/- 3%. 

2024-04-03T05:00:00Z
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CenterPoint Energy provides update on restoration efforts

Evansville, Ind. – April 2, 2024 – Another line of strong storms containing damaging wind and lightning, caused further damage to CenterPoint Energy's southwestern Indiana territory this afternoon, resulting in additional outages. Assessments of additional damage to CenterPoint Energy's electric system are ongoing.

As of 9 p.m., there are approximately 12,000 electric customers without power. Due to extensive tree and power infrastructure damage sustained in the multiple weather events today, the outage count is likely to continue to fluctuate.

More than 100 CenterPoint Energy employees and contract resources, including damage assessment and repair teams, have been working throughout the day to make repairs to the system and have restored power to approximately 14,000 impacted customers since this morning's initial line of storms. A limited number of crews will continue working through the night and will be joined by additional mutual assistance support early tomorrow morning. Due to the extent of the damage, it is expected that approximately 11,500 customer outages will remain without power overnight. The outages resulting from more extensive damage may not be restored until Thursday.

“Our crews are working around-the-clock to restore power as safely and quickly as possible to our affected customers," said Richard Leger, Senior Vice President, Indiana Electric at CenterPoint Energy. “We appreciate our customers' continued patience as we work through widespread issues, including more than 100 downed poles, downed wires, trees and damaged equipment." 

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and report them to CenterPoint Energy at 800-227-1376. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Flood waters can be hazardous. Always use extreme care when stepping into flooded areas. 
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs. 
  • If you have experienced damage to your weatherhead – the point of entry from the service drop to the home – a licensed electrician will need to make necessary repairs before power can be safely restored.
  • If your power is out, don't open freezers and refrigerators any more than absolutely necessary. Opening these appliances will allow food to thaw more quickly. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers.
  • If you smell natural gas, get to a safe area and call both 911 and CenterPoint Energy at 800-227-1376. 

 
For the latest information on power outages: 

  • Report outages by texting the word “OUT" to 83212. 

​ 



2024-04-02T05:00:00Z
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CenterPoint Energy assesses damage and works to restore power after severe weather impacts southwestern Indiana

Evansville, Ind. – April 2, 2024 – CenterPoint Energy is currently assessing widespread damage to its electric system in southwestern Indiana following a severe weather event this morning, resulting in outages peaking at approximately 24,000 customers.

Assessments of damage to CenterPoint Energy's electric system are ongoing. Throughout the day, more than 100 CenterPoint Energy and contract crews, including damage assessment and repair teams, will work to make repairs to the system and restore power to impacted customers. As of 12:30 p.m., there are approximately 16,400 electric customers without power.

Continued severe weather, including high wind gusts, forecasted into early this afternoon may interfere with ongoing restoration work and could cause the outage count to fluctuate.

CenterPoint Energy reminds customers to remain safe and:

  • Stay at least 35 feet away from downed power lines and report them to CenterPoint Energy at 800-227-1376. Be especially mindful of downed lines that could be hidden and treat all downed lines as if they are energized. 
  • Flood waters can be hazardous. Always use extreme care when stepping into flooded areas. 
  • Be cautious around work crews and give them plenty of room to safely assess damages and make repairs. 
  • If your power is out, don't open freezers and refrigerators any more than absolutely necessary. Opening these appliances will allow food to thaw more quickly. 
  • Only use a portable generator in a well-ventilated area and never run it inside or in a garage to avoid carbon monoxide fumes, which can be deadly.
  • Never connect a portable electric generator directly to your building's electrical system during a power outage; electricity could backfeed into the power lines, potentially endangering CenterPoint Energy workers.
  • If you smell natural gas, get to a safe area and call both 911 and CenterPoint Energy at 800-227-1376. 

For the latest information on power outages: 


2024-04-02T05:00:00Z
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CenterPoint Energy urges Ohio customers to review payment options as winter heating season ends

​Dayton, Ohio. March 29, 2024 – As the winter heating season draws to a close, CenterPoint Energy wants to remind its customers who may receive a disconnect notice, or who still may need bill payment assistance, to contact the company online or call 1-800-227-1376 to make payment arrangements and avoid potential disconnection. 

“As the winter heating season comes to an end, we are encouraging customers who may be behind on their bills to contact us," said Ashley Babcock, Vice President of Gas Operations, Indiana and Ohio. “Customers concerned about potential service disconnection or in need of bill payment assistance are encouraged to contact CenterPoint Energy immediately to explore additional support options that are available."

Payment assistance options offered by CenterPoint Energy and other agencies include:

  • Payment Arrangement: Customers having difficulty paying bills in full can request a payment arrangement to fulfill the obligation in smaller increments over a set period of time. Eligible customers can request a payment arrangement by calling 1-800-227-1376.
  • Home Energy Assistance Program (HEAP)/ Emergency Home Energy Assistance Program (E-HEAP): Ohio customers seeking energy bill assistance should contact the Ohio Development Services Agency (ODSA). This agency administers the Home Energy Assistance Program (HEAP) for income-eligible customers. To qualify for HEAP, your annual household income cannot exceed 175% of the poverty guidelines. During the winter, the ODSA also offers a program called Emergency Home Energy Assistance Program (E-HEAP) that provides assistance once per heating season to eligible households that are disconnected or threatened with disconnection. For HEAP or E-HEAP information, call the ODSA at 1-800- 282-0880
  • Percentage of Income Payment Plan Plus (PIPP Plus): PIPP Plus is an extended payment arrangement for eligible Ohio customers that requires regulated gas companies to accept payments based on a percentage of the household income. To qualify for PIPP Plus, annual household income cannot exceed 175% of the federal poverty guidelines. Contact the ODSA at 1-800-282-0880 for more information.
  • Home Weatherization Assistance Program (HWAP): HWAP provides eligible customers with energy efficiency improvements. Eligibility is determined by a household income at or below 200 percent of the federal poverty guidelines. Customers who received assistance from the HEAP program within the last 12 months are automatically eligible. HWAP can assist with services including furnace replacement/repair, insulation, air sealing and hot water tank replacement/repair. For more information about HWAP, please call the Miami Valley Community Action Partnership at 937-341-5000.​
  • Energy Efficiency Resources: CenterPoint Energy has a wide offering of additional energy efficiency programs for customers, which can be found at www.centerpointenergy.com/smartsavings. Customers are also encouraged to apply for all residential (home ownership or rental) weatherization programs, including programs available through the local service provider.

2024-03-29T05:00:00Z