HOUSTON – August 4, 2008 – CenterPoint Energy urges customers to have their own emergency plan ready to implement should a hurricane strike the greater Houston area, particularly if customers depend on electricity for life-sustaining equipment. Customers need to be prepared to be without power for up to two weeks or possibly longer depending on the severity of the storm.

In the first few days after a hurricane or major storm, CenterPoint Energy assesses the damage and then will work around the clock until everyone’s power is restored. The company’s first priority in restoring service is to key facilities vital to safety, health and welfare, such as hospitals, water treatment plants and public service facilities.

Then, it repairs those major lines and circuits that will restore power to the greatest number of customers in the shortest amount of time. CenterPoint Energy has technology in place today that indicates which power lines are out, so in the first few days after a storm, customers are asked to limit calls to the company only true emergencies
– such as reporting downed power lines.

Below are additional safety tips to keep you and your family safe this storm season:

Pre-storm safety tips
Electric

• Unplug sensitive electrical appliances, such as your computer
• Turn off circuit breakers

Natural gas

• Do not turn off your natural gas at the meter. The gas meter should be left on to maintain proper
  pressure in the gas piping within the house and to prevent water from entering the lines should
  flooding occur.
• If you wish to discontinue gas service, turn the gas off at each appliance. Later, to restore gas service
  to an appliance, it is only necessary to follow the written instructions located on the appliance for
  relighting. If you are unable to locate instructions, call a qualified plumber.

Post-storm safety tips
Electric

• If you experienced flooding and water has risen above the electrical outlets in your home, contact a
  licensed electrician before turning on the main circuit breaker or trying to restore power.
• If your electrical appliances and electronic equipment have been submerged in water, all the
  appliances and equipment need to dry thoroughly for at least one week. Then, have them checked
  by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance
  could result in electrical shock or death. Attempting to restart it could result in further damage and
  costly repairs.
• If the outside unit of an air conditioning system has been under water, mud and water may have
  accumulated in the controls. Have the unit checked by a qualified air conditioning technician.
• Check your weatherhead - In many post-storm restoration cases, the problem is with customer-owned
  electrical equipment, such as the weatherhead that connects the overhead power line or service drop
  owned by CenterPoint Energy to your home or business. Such problems will need to be repaired by
  an electrician before customers can receive service from CenterPoint Energy.
• If you have evacuated and want to know if your home has power – please do not call CenterPoint
  Energy in the first few days following the storm as we are busy handling emergencies. Instead you can:
  o Call your answering machine to see if it picks up
  o Call neighbors
  o Monitor the news media
  o Check CenterPoint Energy’s Web site at www.CenterPointEnergy.com

Natural gas

• If your home was flooded, call a licensed plumber or a gas appliance technician to inspect your
  appliances and gas piping to make sure it is in good operating condition before calling CenterPoint
  Energy to reconnect service. This includes outdoor gas appliances also, such as pool heaters, gas
  grills, and gas lights.
•  If you’ve had no flooding in your home and your natural gas is turned off at the meter, call CenterPoint
  Energy to reconnect service.
• Be alert for leaking gas as you return home or businesses to assess damage. If you smell gas,
  leave the area immediately and tell others to leave too.
  o Do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that
  might cause a spark, including a flashlight or a generator.
  o Do not attempt to turn natural gas valves on or off. Once safely away from the area, call CenterPoint
  Energy
• Call the Texas One Call Hotline 1-800-545-6005 to locate underground natural gas lines and other
  underground lines before digging on property or conducting debris clean-up.
  Portable generator
•  If you want to use a portable generator, do not connect it directly to a building's wiring without a
  licensed electrician first disconnecting the house wiring from CenterPoint Energy's service. It can
  create a safety hazard for you and CenterPoint Energy's linemen.
• Never run the generator indoors or in a garage - place it in a well ventilated area. Gasoline-powered
  generators produce carbon monoxide and the fumes can be deadly.