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CenterPoint Energy responds to natural gas service problem

May 28, 2010 - CenterPoint Energy is responding to a natural gas low pressure problem which is affecting some customers in Crowley, La. The low pressure was caused when CenterPoint Energy’s natural gas supplier, the company from which CenterPoint purchases its natural gas, experienced a problem with their equipment causing a temporary disruption in supply.

“In most cases, customers won’t notice a difference in their natural gas service,” said Ronnie Aymond, area manager for CenterPoint Energy. “In other cases, customers may experience low natural gas pressure or a complete disruption of gas service which will require that CenterPoint Energy employees enter the home or business to relight customer pilot lights and to check to make sure it is safe to resume service.”

“For this reason, we’d like to ask that customers be at home if possible so our employees can go inside to restore natural gas service. A customer needs to call us only if they are experiencing problems with their gas service or if they smell natural gas,” he added.

If you smell gas:

  • Leave immediately and tell others to do the same.
  • Do not use electric switches, telephones (including cell phones), or anything that could cause a spark.
  • Go to a safe location and call CenterPoint Energy at 800-477-0177. Do not use e-mail or the Internet to contact the company about a leak, and never assume someone else has reported the leak.
  • Never try to repair a natural gas leak yourself. Leave all repairs to a trained technician.
  • Do not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder restoration of service.

For more information on natural gas safety, visit CenterPointEnergy.com/safety.