MINNEAPOLIS - October 21, 2010 - CenterPoint Energy ranked second among Midwest Region utilities in the J.D. Power and Associates (J.D. Power) 2010 Residential Gas Utility Customer Satisfaction Study. CenterPoint Energy has ranked among the top Midwest Region utilities in either first or second position for seven of the past nine years the study has been conducted.
“We are proud of this accomplishment in ranking second out of the 17 large Midwest gas utilities in overall customer satisfaction because we value our customer’s opinions about our ability to provide reasonably priced products and services, as well as communicating important and relevant information to meet our customers’ needs,” said Tal Centers, division regional vice president of Gas Operations for CenterPoint Energy. “This year, our customers gave us significantly higher scores in particular for price, corporate citizenship and communications. Plus, they said we are doing an even better job in the area of billing and payment. I would like to thank our employees and our customers for continuing to position us amongst the top rated utilities in overall customer satisfaction.”
The J.D. Power study is a comprehensive evaluation of customers’ attitudes in six different dimensions: corporate citizenship, billing and payment, price and value, communications, customer service and field service. CenterPoint Energy received high scores from customers in nearly all the categories with an overall score increase of 23 points, or nearly twice the improvement demonstrated by the industry as a whole. The J.D. Power study indicated that the top utilities’ increases in satisfaction scores were driven by improvements in the areas of communications, natural gas prices and corporate citizenship.
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission and distribution, natural gas distribution, competitive natural gas sales and services, interstate pipelines and field services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. Assets total more than $19 billion. With about 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 135 years. In Minnesota, CenterPoint Energy is the state’s largest natural gas distribution utility, serving about 800,000 customers in 260 communities. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit CenterPointEnergy.com.