Safety Tips

Home comfort system safety from the experts at
CenterPoint Energy's Home Service Plus® (HSP)

Safety landing pageCenterPoint Energy's Home Service Plus has your safety in mind in all that we do. We encourage you to review the following tips to help you keep your major appliances running safely.

General appliance safety

If you’re ever unsure about the operating safety of one of your major home appliances, be sure to contact a professional service provider, like HSP, immediately to have it looked at and, if necessary, repaired.

Schedule preventive maintenance. Regularly scheduled maintenance of your furnace, boiler and central air conditioner not only helps keep them running longer, it also helps assure equipment operates efficiently. It's a great way to check on the safety and proper operation of your systems.

Leave major repairs to the professionals. HSP service technicians are the most highly trained professionals in the business. They have the experience and training to correctly and safely repair your major home appliances. Schedule a repair today.

Keep flammables away. Never use or store flammable products such as gasoline, solvents or adhesives near a water heater, furnace or any other natural gas or electric appliance because vapors from flammable liquids can ignite.

Before you buy. Be sure any electrical appliances are approved by an authorized consumer laboratory, such as the Underwriters Laboratories (UL).

Flames: Natural gas appliance flames should always burn blue, not orange or yellow (with the exception of natural gas fireplace logs and some yellow on natural gas range flames while cooking). If the flame is not blue, it may be a sign that the appliance needs adjusting or cleaning. 

Natural gas safety

For your protection, an odorant which smells like rotten eggs is added to natural gas, so you can detect even the slightest amount in the air.

If you smell gas: 

  • Leave the area immediately.
  • Do not use your phone, electric switches, computer, or anything that could cause a spark.
  • Go directly to a safe location then, call CenterPoint Energy and 911.
24-hour gas leak hotline
Minneapolis/St. Paul Area: 
612-372-5050; toll-free 800-296-9815
 
 

 

 

 

Electric appliance safety

  • Unplug appliances before working on them.
  • Contact a professional repair service if you receive a shock or see sparks or smoke from an electric appliance. HSP repairs both natural gas and electric major home appliances and home comfort systems (HVAC).
  • Regularly inspect cords for fraying, broken or worn plugs or wire damage.
  • Keep water a safe distance from electric appliances to avoid shock.
Schedule repair service!   
CenterPoint Energy's Home Service Plus repair and maintenance services are available to homeowners throughout the Minneapolis/St. Paul metro area and in many parts of Greater Minnesota. To schedule service, access our online scheduling tool or, call 612-333-1664 in the metro area; toll-free 877-HSP-1664 in Greater Minnesota.