Financial assistance IS available
As you begin to put the pieces together following Harvey’s impact, we want to remind you that we can offer you help in paying your natural gas bills. We can work with you to set up payment arrangements or extensions. We can also link you to a variety of available community assistance programs. To see if you qualify and to learn more visit
My Account to get new tools and fresh new look!
We’re making a good thing even better. In addition to the usual account services options, it’s new look and enhancements will let you:
- Manage one or multiple natural gas accounts from one screen
- Add trusted users to your account
- Log in with your Facebook ID
- Create up to 15 contact points for appointment reminders and payment alerts
Make balancing your energy budget easier
No one likes unexpected expenses. That’s one reason CenterPoint Energy offers customers a way to smooth out seasonal peaks and valleys in your bill. Our
Average Monthly Billing option can help make your bills more predictable, which can help you manage your energy costs.
Enroll in Average Monthly Billing in
Take Action! Energy Efficiency Celebrated
Save energy. Save money.
Across the country, Energy Efficiency Day is celebrated on Oct. 5, when people and businesses across the U.S. take action to save energy and money. We invite you to become more aware of how you can
be more energy efficient all year long!
Here are some tips that can help you save both money and energy this heating season!
NATURAL GAS BENEFITS: Affordable, safe, abundant, clean-burning and comfortable natural gas is a better choice than electricity.
SEAL THOSE LEAKS: On average, heating and cooling account for almost half of a home’s energy consumption. In fact, all the little leaks can be equivalent to leaving open a 3-foot-by-3-foot window.
Tip: Take simple steps like caulking windows, sealing leaks around chimneys and recessed lighting, and sliding draft guards under your doors, which can save you up to 20% on heating costs.
HEAT AND COOL EFFICIENTLY: Don’t waste money heating or cooling an empty home. Install a programmable thermostat and schedule your home’s heat to lower (or raise cooling temp) when you are away or asleep, and turn back up (down) when you are returning home or waking-up.
Tip: Follow the U.S. Department of Energy recommended temperatures and be energy-efficient all year.
MAINTAIN YOUR HVAC SYSTEM: Make sure to clean or change your furnace filters regularly. A dirty furnace filter will slow down air flow, making the system work harder to keep you warm and costing you more money.
Tip: Consider getting a winter tune-up. Just as a tune-up for your car can improve your gas mileage, a semi-annual or yearly tune-up of your heating and cooling system can improve efficiency, saving you money and making your home more comfortable.
SEE MORE TIPS
What to do if you smell gas
The odor of rotten eggs is not pleasant and is highly distinctive, which is exactly why we add that smell to natural gas and why you need to take the following precautions when you smell it:
- Leave immediately on foot.
- If you’re outside and suspect a gas leak, leave immediately on foot in an upwind direction away from the leak and maintain a safe distance.
- Do NOT flip a light switch, strike a match, smoke, or use a car, cell phone, generator, flashlight or anything that might cause a spark.
- Once you are safely away from the area, report possible gas leaks to 911 and CenterPoint Energy’s gas leak hotline at 888-876-5786.
Learn more about
natural gas safety
Pulling together to recover from Hurricane Harvey
The impact of Hurricane Harvey, as you know, is almost impossible to describe. After it made landfall in South Texas on Aug. 25 as a Category 4 hurricane, our Electric Operations crews – aided by mutual assistance teams from around the nation –completed more than 900,000 total restorations). Linemen worked through incredibly challenging conditions to restore power to you, our customers, often while dealing with the stress of securing their families and homes, but committed to getting power back on for customers as soon as possible.
CenterPoint Energy natural gas facilities in Houston, Beaumont and elsewhere in East Texas also were severely impacted by floodwaters and power outages. Nearly 70 employees from Arkansas, Oklahoma and North Texas came to Houston to provide crucial support. To help, many employees from other parts of our territory supported the response effort from their work locations.
“We deeply appreciate the national, state and local leaders and agencies for their support and close coordination with CenterPoint Energy in preparing for Hurricane Harvey and dealing with its impact,” said Scott Prochzka, President and CEO of CenterPoint Energy.
Donation of $1.25 million to assist in recovery
The task of recovering from Hurricane Harvey is far from complete. CenterPoint Energy and its employees are proud of their community spirit, and are putting that spirit into action with a $1.25 million donation to Hurricane Harvey recovery and relief efforts in the areas we serve. The contributions include $250,000 each to the American Red Cross for Hurricane Harvey relief efforts, the City of Houston Mayor’s Hurricane Harvey Relief Fund and the United Way of Greater Houston disaster relief efforts.
See You article for details on how you can help employees affected by the storm.
Fund established to help employees impacted by Harvey
In addition to the $1.25 million that CenterPoint Energy is donating to the Harvey relief efforts, the company is also donating $300,000 to support employees across our service territory who have been significantly impacted by the storm. Additionally, the company has established the CenterPoint Energy Employees 1st Fund to collect employee donations and match them up to a total of $200,000 in support of our employees who have suffered major losses in the storm. To make a donation, please go to: