Go paperless: it’s good for you
and the environment
When you choose to turn off paper billing you not only enjoy more convenience, you’ll also reduce clutter and do your part for the environment.
With Earth Day approaching on April 22, it’s a good time to think how you can reduce your impact on the environment while also gaining convenient bill paying benefits for yourself.
Go paperless today and:
- Get an email when your bill is ready to view and pay.
- Choose how you want to pay: online, by phone, automatically or at a payment center.
- Add text or email payment alerts for an extra reminder.
- Make a smart choice for the environment.
- Access up to 13 months of previous bills online.
to My Account and choose "Go Paperless."
Are you moving, building or remodeling? Let us help!
Whether you’re shopping for a new home or revamping an existing house, CenterPoint Energy offers a variety of online resources to help make this time less stressful.
- Simply visit our start, stop or transfer service page to handle this chore at your convenience.
- When building or remodeling, you may discover that natural gas appliances are the more efficient, economical choice for comfort and savings. Review our
online resources for building, natural gas equipment information and more.
Minnesota Cold Weather Rule ends April 15
Customers with past due natural gas bills should take steps to avoid having their natural gas service disconnected once the
Cold Weather Rule (CWR) ends April 15. The Minnesota CWR protects residential customers who are having problems paying their natural gas bill from having their service disconnected Oct. 15 through April 15. While the CWR does not prevent disconnection, it does protect qualified customers during the coldest months as defined in the rule.
After April 15, customers must set up a new payment arrangement or face possible disconnection of natural gas service. CenterPoint Energy offers customers a variety of resources and payment options should they have trouble paying their bills. To make a payment by phone and avoid service disruption, or to learn more about energy assistance, please call 1-612-372-4680 or 1-800-729-6164 or visit here.
Invest in the comfort of home
Natural gas appliances generally use less energy and cost less to operate than their electric counterparts. They are also the best choice for the environment and for meeting your indoor air quality needs. Time after time, natural gas has been found to outperform other fuels for jobs such as:
In addition, natural gas is an excellent fuel for outdoor appliances, such as for
beautiful outdoor lights
convenient gas grills
and much more.
April is Safe Digging Month
Spring projects and digging go hand-in-hand, from planting new trees, installing gardens, remodeling projects and more. If these projects are on your to-do list, be sure to call 811 BEFORE you dig. Within two business days, excluding holidays and weekends, underground facilities will be marked by professional locators with flags or spray paint at no cost to you.
Striking a single phone, cable, gas or electric underground line can cause injury, repair cost, fines and outages. Every digging project, no matter how large or small, requires a call to 811 – it’s the law! Encourage your friends and neighbors to visit
call811.com for more information about the call-before-you-dig process.
Pipeline precautions to keep in mind
You probably live or work near a pipeline and may not even notice it during your day-to-day activities, as most are located underground. Pipeline markers help identify a line’s approximate location along a route and they can be found anywhere a pipeline crosses a street, highway or railway.
It’s important to know that markers are not a guarantee of exact location and that pipelines do not always run a straight course between markers. While all precautions are taken to ensure safety, pipeline emergencies can and do happen from damage, leaks, a fire or explosion near or involved with a pipeline, or even a natural disaster.
RECOGNIZE A PIPELINE EMERGENCY
- Look: Do you see persistent bubbling in standing water or discolored vegetation where it shouldn’t be?
Listen: Do you hear a hissing or roaring sound?
Smell: Do you smell petroleum or rotten eggs in the area?
IF YOU SUSPECT A PIPELINE LEAK
Immediately leave the area on foot in an upwind direction away from the leak or vapor cloud.
Seek help from local authorities. Call 911 immediately.
Notify CenterPoint Energy right away. Call your local CenterPoint Energy emergency number and provide your name, location and description of the leak.
- Create any sparks or heat sources
- Start a car, turn switches on or off or light a match or cigarette
- Attempt to operate any pipeline valves
- Use a phone (including a mobile phone) near the suspected area
- Drive into or near a leak or vapor cloud
- Go into a leak or vapor cloud to turn off equipment.
Learn more about
what to do if you smell gas.
For safety’s sake, call before clearing a clogged sewer
The start of spring is often the start of building projects and contractors working on excavation projects. Occasionally, during this type of work, sewer blockage can occur, potentially causing a hazardous situation when natural gas and sewer lines intersect underground. For your safety,
CenterPoint energy urges you to take the following measures:
- If a block occurs, do NOT try to drill through it. Contact us so that we can locate the proper underground natural gas facilities to help prevent potential damage and gas leaks.
- If you think a natural gas line may have crossed a sewer line, contact a qualified professional plumber or contractor for a sewer line inspection.
If a contractor discovers an issue with a natural gas line we’ll work closely with them to resolve the problem. We are available to help 24/7.
As always, call 811 BEFORE any digging project to ensure your underground utilities are marked properly. Learn more about
clogged sewer safety.
We’re proud of our award-winning volunteers
Employees of CenterPoint Energy provided more than 5,000 volunteer hours to Junior Achievement, earning a Bronze President’s Volunteer Service Award for the 2015-2016 program year.
The President’s Volunteer Service Award is a U.S. presidential recognition program created by the President’s Council on Service and Civic Participation for individuals and organizations who contribute a significant amount of time to volunteer service.
Partnering with neighbors for a stronger community
Each April, CenterPoint Energy celebrates National Volunteer Week, highlighting the selfless individuals who are committed to strengthening our communities through service. In 2016, CenterPoint Energy employee volunteers donated more than 237,500 hours of time toward a variety of nonprofit initiatives that focus on community development, health and human services, and education.
You can help us celebrate the spirit of volunteerism this year by joining us as we give our time to worthy volunteer projects including:
- March of Dimes’ March for Babies
- United Way
- Blood drives
- Natural gas safety fairs
- Holiday programs
- Habitat for Humanity
- Junior Achievement
- Education programs
Learn more about our
commitment to the communities we serve
Feedback Forum feedback – your voice matters!
If you’ve ever considered joining our residential or commercial customer Feedback Forum (or if you already are a member), you’ve probably wondered, “What exactly does CenterPoint Energy do with the information gathered from forum members?”
That answer ranges from determining which brand messages make the most sense to our customers to finding out the level of safety knowledge our customers have so that we can better fine-tune our communications and much more.
The most recent study we conducted tested potential messages for our marketing campaign which centers on YOU, our valued customer, so that what you see and hear is an accurate reflection of your customer experience. Through customer surveys, most of our customers felt strongly about our both our longevity of service, and more importantly, our reliability. In the coming months, you’ll see our advertising and communications to you reflecting that CenterPoint Energy has been providing reliable, trusted service since 1866.
Want your voice heard? Join our Feedback Forum today.