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Simplify your life with enhanced My Account features

We’ve recently upgraded the experience you’ll get when you log into My Account. We want to help simplify and streamline the time you spend managing your natural gas account.

Now, you can:

  • Save time and effort: All of your CenterPoint Energy accounts are on one summary screen (e.g., natural gas, Home Service Plus®). Create up to 10 contact points for appointments, alerts, etc.
  • Help family members: Become an authorized account user and you’ll receive account alerts and access to pay bills online to help those you love. Or, add trusted users to your account.
  • Streamline routine tasks: Forget about memorizing due dates. You can receive alerts at multiple text and/or email accounts. Make life even simpler by enrolling in AutoPay!
​​​Learn more when you watch this short video​​​.  ​

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Balance winter bills with Average Monthly Billing

​​If you’re seeing higher winter energy bills, Average Monthly Billing​​​ can help you manage those winter payment peaks. The program helps balance out your payments and you still only pay for the amount of natural gas you use. Enroll in Average Monthly Billing in My Account​.

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Payment assistance and other help is available

If you are having trouble paying your natural gas bill, please contact us. We can help you develop a payment plan or direct you to an agency that can help, including the Low Income Home Energy Assistance Program (LIHEAP). LIHEAP is a federally funded program, providing financial assistance to eligible low-income households for home heating and/or cooling needs.

Income-eligible customers are also eligible for free Home Energy Squad​ visits. A visit includes a professional energy audit as well as the installation of free energy-saving measures.​

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Save money with rebates in the New Year

Resolve to improve your home’s efficiency this year. Now is a great time to replace or upgrade your heating, water heating or fireplace equipment. You’ll see cost savings and increase your home’s comfort with energy-efficient, environmentally friendly natural gas equipment. Learn more about our 2018 programs and rebates

Save even more money when you schedule a Home Energy Squad visit. In addition to a professional energy audit, you’ll also receive free installation of energy-saving devices. ​


​Weatherize your home and save money and energy

If you added together all the small cracks, crevices and holes in your home, you might find they let in as much cold air in winter as an open window. They also provide a route for warm air to escape. In warmer months, they can let cool air out.  Even if your home is well insulated, it’s important to stop heat or conditioned air loss and eliminate drafts caused by air leaks.

You can weatherize your home and substantially reduce air infiltration by caulking and weather stripping. It only takes a few relatively inexpensive materials and a little time, and the payback period is usually within one season. Learn how to weatherize your home with our free guide.

Take money and energy savings into your own hands when you order free energy-saving products such as showerheads, aerators, weather stripping and more.​

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Carbon monoxide dangers increase during winter months

Natural gas furnaces provide heating to millions of homes in the U.S. safely and efficiently. But improperly adjusted or poorly maintained fuel-burning equipment and appliances can cause fuels to burn incompletely and dangerous levels of carbon monoxide (CO) to accumulate. There is an even greater risk of CO accumulation when a home is tightly sealed and not properly ventilated.

Carbon monoxide incidents increase during the winter months when customers turn on their furnaces to stay warm. Often called the silent killer, CO is a colorless, odorless and tasteless gas. When inhaled, this dangerous and potentially poisonous gas combines with the blood and prevents it from absorbing oxygen, thus causing illness or death. CO usually is produced while burning fuels such as gasoline, coal, wood, charcoal, kerosene, natural gas, propane, heating oil and almost any other combustible material.

To prevent CO exposure:

  • ​Never operate an automobile, or any combustion engine, barbecue grill or similar equipment in an enclosed area such as a home, garage, tent, trailer or place of business, even with the door open. Airborne pollutants in the garage, such as CO from a running engine, can travel into a home or other structure and accumulate there causing poisoning and even death.
  • Check frequently for high indoor humidity and soot or water collecting near a burner or vent.
  • Never leave a fire smoldering in the fireplace.
  • Install a carbon monoxide alarm in your home and be mindful that they do expire and need replacement per manufacturer’s recommendation.
  • Have fuel-burning equipment checked and tuned-up as necessary -- annually or per manufacturer’s specifications.

Learn more about natural gas safety​. ​

Meter Safety Tips

Snow and ice accumulation on or near natural gas meters can cause potentially dangerous conditions. Although meter problems due to weather are uncommon, follow these tips to prevent them:

  • ​Keep the meter area and the path to the meter clear of snow, leaves and debris. You may use a broom to remove snow, but do not use a snow blower near the meter.
  • Do not attempt to remove ice from your meter. Contact CenterPoint Energy at 612-321-5200 or 800-296-9815 if:
    • ​Snow or ice formations are visible above the meter
    • The meter is located below a downspout or a roof valley without a gutter
    • The overhang or eave does not fully extend over the meter
    • The meter is located below an exterior water spigot​

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CenterPoint Energy wants YOU to Stay Safe and Smart!

Safe and Smart is a fun, interactive website for students of all ages, parents and teachers to learn about natural gas. The website features safety tips by age, from elementary through teens, videos, activity sheets and games designed to increase awareness of natural gas concepts and how to be safe around natural gas. Additional information about energy conservation and careers in the energy industry, such as engineering, construction and the military are also available. 

Visit CenterPointEnergy.com/SafeandSmart to learn where natural gas comes from, how it is used and how to be safe and smart and smart around it and much more.​

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We appreciate your feedback and support

For the third year in a row, CenterPoint Energy was named a Residential Customer Champion by Market Strategies International in their Cogent Energy ReportsTM 2018 Utility Trusted Brand & Consumer EngagementTM: Residential Study. Surveys like this help us understand both what we’re doing well and how we can serve you better! Feedback is a gift and we appreciate yours each and every day!​