Enjoy better balance with Average Monthly Billing
No one likes unexpected expenses. That’s one reason CenterPoint Energy offers customers a way to smooth out seasonal peaks and valleys in your bill. Our
Average Monthly Billing option can help make your bills more predictable, which can help you manage your energy costs.
Enroll in Average Monthly Billing in
Cold Weather Rule begins
The State of Minnesota set up the Cold Weather Rule to help customers
who cannot pay their gas bill in full. It does not completely stop winter
disconnections, but provides customers extra protection from October 15 through
more about customer rights and responsibilities.
Carving out energy savings tips for you!
Customers like you helped save more than 2.2 billion cubic feet of natural gas in 2015, reducing our total carbon footprint 120,000 metric tons – that’s the equivalent of removing 20,000 cars from U.S. roads for a year.
Here are 10 tips that can help you save both money and energy this heating season:
1. Take advantage of our natural gas equipment rebates.
2. Weatherstrip and/or caulk around window and door frames; seal bypasses
3. Provide adequate ventilation for air circulation in your attic.
4. Check furnace filters monthly and change as needed.
5. Clean humidifiers at beginning of heating season.
6. Set thermostat to 68 F and lower the thermostat to 58 F when you’re away. For every one-degree reduction in the thermostat setting, you can save 3 to 5 percent on heating bills.
7. Keep furniture or other obstructions away from radiators or forced air vents.
8. Keep the fireplace damper closed when not in use. Close doors, heat ducts or radiators to unused rooms.
9. Stretch plastic tightly over the inside or outside of windows to reduce cold air infiltration.
10. Plant trees for a windbreak and sun protection.
Beat the furnace tune-up rush
Fall is a great time to get your furnace tune-up. Not only will you be ready for when the weather gets colder, you're likely to have more flexible appointment times.
Help your furnace operate at maximum efficiency with a low-cost furnace tune-up. A tune-up not only ensures you'll have heat when you need it, it'll also help ensure your furnace lasts longer and avoid costly breakdowns.
Act now and receive a $25 prepaid VISA® card when your heating service technician performs a qualifying tune-up.
Check out the rest of our rebate programs.
Minnesota recognizes HVAC Awareness Month
In recognition of the
vital role of heating, ventilation, and air conditioning (HV AC)
systems in safety and
comfort for all Minnesotans, Governor Mark Dayton recently proclaimed
October as HVAC Awareness Month.
"We're ready to share our expertise with customers and help them stay safe and warm this season by performing HVAC system tune-ups," said Todd Berreman, director of Energy Efficiency for CenterPoint Energy. "We are also pleased to offer furnace and boiler system tune-up rebates to customers who complete qualifying inspection and maintenance of their natural gas heating systems."
What to do if you smell gas
The odor of rotten eggs is not pleasant and is highly distinctive, which is exactly why we add that smell to natural gas and why you need to take the following precautions when you smell it:
• Leave immediately on foot.
• If you’re outside and suspect a gas leak, leave immediately on foot in an upwind direction away from the leak and maintain a safe distance.
• Do NOT flip a light switch, strike a match, smoke, or use a car, cell phone, generator, flashlight or anything that might cause a spark.
• Once you are safely away from the area, report possible gas leaks to 911 and CenterPoint Energy’s
gas leak hotline for your region.
Learn more at
Energy companies team up for United Way
The Live United Twin Cities Energy Challenge was extended to Xcel Energy and CenterPoint Energy this year to benefit the 2016 Greater Twin Cities United Way campaign. The company with largest increase in local employee participation by percentage compared to 2015 numbers will be crowned the Twin Cities United Way Energy Champion.
During the campaign, CenterPoint Energy and Xcel Energy are competing in a series of challenges to encourage employees to get involved and support the United Way. One of the challenges had executives and employees from each company racing to assemble healthy snack packs. CenterPoint Energy emerged as the winner in the competition by mere seconds. Overall, our employees will assemble and donate 3,500 snack packs during the campaign. The snack packs ensure that kids are receiving nutritious snacks to help them grow, learn and play to their highest potential.
In 2016, CenterPoint Energy and its employees pledged over $2.3 million to nearly 90 United Way chapters across our service territory. Find your local chapter of the United Way, and learn how to donate, by visiting UnitedWay.org.
A record year for volunteering with Junior Achievement
In 2015-16, CenterPoint Energy volunteers partnered with Junior Achievement to cover 902 classes and reach more than 25,000 students by delivering K-12 grade programs fostering work-readiness, entrepreneurship and financial literacy skills to inspire students to dream big and reach their potential.
Learn how you can support your local Junior Achievement program.
Get ready for winter
Winter is around the corner, and if you, your neighbors or family are having a tough time paying your energy bills, or anticipate difficulty, we can help. CenterPoint Energy wants to ensure all our customers stay warm and comfortable this heating season. Find out how you can receive energy assistance, or to donate to funds that help others.
We want to hear from YOU!
Whether you use our state-of-the-art self-service system or you need to speak with a live person, CenterPoint Energy’s Customer Service team strives to provide you with expert advice and the best possible experience when you need us most. Here are a few recent testimonials from customers like you:
"…I certainly appreciate that I didn't have to wait on anybody. [The self-service system] was very accurate and very prompt. I loved doing it. When I was ready to pay my bill, I didn't have to give any of my information to it. It was like talking to a live person! It even said, 'Hello,' to me." – Connie P., Texas
“I was just happy with the service I received
today. Everybody hates to pay bills, but whenever I have a problem,
you’re always good with helping me and I appreciate it.” – Geneva. L., Arkansas
“The rep was very courteous and I was very happy
to talk to her. I wish everybody had people like that.” – Rosa V., Texas
"It was so easy, comfortable, and not stressful. I wish all the companies were like that: Not stressful!" Tony S. – Arkansas
"She was very informative and very helpful to me and I appreciate that!" – Janet H., Mississippi
Thanks for the kind words! We work hard every day to provide you with an exemplary service experience. When you talk to us, let us know how we're doing or how we might help you better.