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You’re in control of your CenterPoint Energy account. Here are a few of the options we offer:

  • Set up automatic payments
  • Go paperless. When you choose paperless, you can choose to pay your bill online, automatically, by phone or at a payment location
  • Set up text or email bill reminders
  • Change your email or mailing address
Sign into your online account today at CenterPointEnergy.com/MyAccount and ​​choose the preferences tab.

Sign Up for Average Monthly Billing

​​If you’re seeing higher winter energy bills, Average Monthly Billing​ can hel​p you manage those winter payment peaks. The program balances out your payments, and you still only pay for the amount of natural gas you use. Enroll in Average Monthly Billing in My Account​.

Payment Assistance is Available

If you are having trouble paying your natural gas bill, please contact us. We can help you develop a payment plan or direct you to an agency that can help, including the Low Income Home Energy Assistance Program (LIHEAP). LIHEAP​ is a federally funded program, providing financial assistance to eligible low-income households for home heating and/or cooling needs. ​

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Learn How to Weatherize Your Home This Year

If you added together all the small cracks, crevices and holes in your home, you might find they let in as much cold air in winter as an open window. They also provide a route for warm air to escape. They also can let cool air out in warmer months.  Even if your home is well insulated, it’s important to stop heat or conditioned air loss and eliminate drafts caused by air leaks.

You can weatherize your home and substantially reduce air infiltration by caulking and weather stripping. It only takes a few relatively inexpensive materials and a little time, and the payback period is usually within one season. Learn how to weatherize your home with our free guide​.​​

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Carbon Monoxide Dangers Increase During Winter Months

Natural gas furnaces provide heating to millions of homes in the U.S. safely and efficiently. But improperly adjusted or poorly maintained fuel-burning equipment and appliances can cause fuels to burn incompletely and dangerous levels of carbon monoxide (CO) to accumulate. There is an even greater risk of CO accumulation when a home is tightly sealed and not properly ventilated.
 
Carbon monoxide incidents increase during the winter months when customers turn on their furnaces to stay warm. Often called the silent killer, CO is a colorless, odorless and tasteless gas. When inhaled, this dangerous and potentially poisonous gas combines with the blood and prevents it from absorbing oxygen, thus causing illness or death. CO usually is produced while burning fuels such as gasoline, coal, wood, charcoal, kerosene, natural gas, propane, heating oil and almost any other combustible material.

To prevent CO exposure:

  • Never operate an automobile, or any combustion engine, barbecue grill or similar equipment in an enclosed area such as a home, garage, tent, trailer or place of business, even with the door open. Airborne pollutants in the garage, such as CO from a running engine, can travel into a home or other structure and accumulate there.
  • Check frequently for high indoor humidity and soot or water collecting near a burner or vent.
  • Never leave a fire smoldering in the fireplace.
  • Install a carbon monoxide alarm in your home.
  • Have fuel-burning equipment checked annually or per manufacturer’s specifications.

Learn more about natural gas safety​.

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​​CenterPoint Energy Wants YOU to Stay Safe and Smart!

Safe and Smart is a fun, interactive website for students of all ages, parents and teachers to learn about natural gas. The website features safety tips by age, from elementary through teens, videos, activity sheets and games designed to increase awareness of natural gas concepts and how to be safe around natural gas.   Additional information about energy conservation and careers in the energy industry is also available. 
 
Visit CenterPointEnergy.com/SafeandSmart​ to learn where natural gas comes from, how it is used and how to be safe and smart and smart around it.​

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We Appreciate Your Feedback and Support in 2016

Thanks to great customers like you, CenterPoint Energy was named a 2016 Residential Customer Champion by Market Strategies International in their Cogent Reports™ 2016 Utility Trusted Brand & Customer Engagement™: Residential study. You said we are easy to do business with and you recognized our dedication to continuous quality and reliability. We appreciate your business and hope to make your customer service experience even better in 2017.

Are You Energy-Efficiency Smart?

If you took our quiz in the last issue of TouchPoint, you’ll be pleased to know that if you chose “C” you were correct! You can save three to five percent on your energy bill for every one degree you set your thermostat back. A programmable thermostat is another easy way to help you save energy.​