CenterPoint Energy continues investing in innovative, customer-focused technologies
2015-02-12T06:00:00Z

Houston, TX – February 12, 2015 – CenterPoint Energy recently unveiled a convenient new enhancement to the company’s current electric outage communications. Building on the company’s investments in smart grid technology, the Power Alert Service automatically notifies consumers via SMS text, e-mail or phone call whenever a power outage or other power problem is detected at or near their address. The service includes estimates of when power will be restored and updates throughout the repair process.

Consumers interested in receiving alerts should visit CenterPointEnergy.com/PowerAlertService so they can sign up or update their contact and notification preferences. Signing up or modifying communication preferences requires an electric meter number, so consumers should have a recent electric bill handy.

As a regulated "wires" utility, CenterPoint Energy owns, operates and maintains the poles, wires and substations that deliver electricity from power plants to end-use consumers. The company’s free power alerts are available to all consumers in CenterPoint Energy’s electric delivery territory, regardless of the retail electric company they buy their power from. The company’s service territory includes more than 2.3 million customers in a 5,000 square-mile area in and around the greater Houston-area.

“We know that when the power goes out, customers want to know two things: 1) Does CenterPoint Energy know that my power is out? and, 2) When will my power come back on?,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “With our Power Alert Service, we can now provide customers the information they need and the peace of mind that our crews are working on the problem.” Knight added that proactively communicating with consumers will reduce the need for them to call to report their outages, thus benefiting both retail electric providers and CenterPoint Energy.

One Houston-area resident experienced that peace of mind first hand when she had a power outage at her home while at work an hour away. Alerted to an issue by her security system company, she was relieved to discover that her home was safe, and that CenterPoint Energy crews were working to restore the outage in her area. “Not having to leave in the middle of work or be especially concerned about the security of my home, just because CenterPoint let me know that the power had been out, was a very big benefit.” To hear more about Misty’s experience with Power Alert Service, visit www.youtube.com/centerpointenergyvid.

“CenterPoint Energy is making strategic investments in technologies that use real-time smart meter and intelligent grid data to increase operational efficiency, enhance customer satisfaction and
transform the way we communicate with customers about outages ,” said Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy. “These technologies provide us with faster, more accurate information on outage types and locations, helping us dispatch the right crew with the right equipment to restore power more efficiently; this ultimately reduces outage durations and improves electric reliability.”

Along with alerting registered consumers to power outages and other problems, Power Alert

Service:
- Provides an estimated time when the problem will be fixed
- Notifies customers when the problem has been resolved and what caused the outage
- Allows customers to opt-out at any time

The service is free* and alerts arrive within minutes of an outage that occurs at or near an address. Consumers can register and edit their notification preferences by visiting CenterPointEnergy.com/PowerAlertService.
The only information needed to sign up is an address and meter number (this information is provided on a consumer’s electric bill), and consumers can opt out of receiving the notifications at any time.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than 5 million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit www.CenterPointEnergy.com.

*Standard text messaging rates apply.

some_text CenterPoint Energy

View More Tweets ›

 Recent News

 

 

Natural gas service restoration in northeast Texas substantially complete

Houston – December 15, 2017 – Following a natural gas outage affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco, CenterPoint Energy has restored service to all customers who have provided the company access to perform safety checks and relight pilots.

A small number of customers still remain without service because CenterPoint Energy employees were not able to access their home or business. The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.

"A customer needs to call us only if there is a door hanger at their home or business indicating that we've already been by to attempt to restore service," said Mike Maxwell, district director for CenterPoint Energy. "Please call the number on the door tag left by our service personnel.

"We greatly appreciate our customers' cooperation and patience as our employees worked as quickly as we could to safely restore natural gas service," said Maxwell.

Customers have been without gas service because of a disruption in the natural gas supply that occurred Tuesday.

CenterPoint Energy making progress restoring natural gas service following outage in northeast Texas

Houston – December 14, 2017 - CenterPoint Energy has made progress restoring service following a natural gas outage in northeast Texas that affected several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage was the result of a service interruption from the company's natural gas supplier, which has been resolved.

"We completed the process of turning off each customer's natural gas meter and have begun the restoration process; we've been able to restore gas service to approximately 38% of impacted customers." said Mike Maxwell, district director for CenterPoint Energy. "Safety is our number-one priority as we continue working to restore service.

"As we begin, qualified service technicians will come to your home and/or business between 7 a.m. and 10 p.m. to perform a series of safety checks to ensure there is no risk involved in restoring gas service," Maxwell added.

"Once our safety checks are complete, we expect most service to be restored by Friday afternoon. We appreciate your patience as we work to restore service to your community," said Maxwell.

At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions. All CenterPoint Energy technicians wear badges and will gladly show them to you upon request before entering your home or business.

 

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook: Facebook.com/CenterPointEnergy.

CenterPoint Energy continues response to natural gas outage in northeast Texas

​Houston – December 13, 2017 - CenterPoint Energy is continuing to respond to a natural gas outage in northeast Texas that is affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage was the result of a service interruption from the company’s natural gas supplier, which has been resolved.
 
“Safety is our number-one priority as we work to restore natural gas service,” said Mike Maxwell, district director for CenterPoint Energy. “As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we started the process of turning off each customer’s natural gas meter this morning and anticipate completing this activity later today.
 
“We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service,” Maxwell added. “To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business. We have also brought in technicians from other parts of the state, as well as support from Arkansas, Oklahoma, Louisiana and Mississippi, to assist in restoring gas service.
 
“There is no need to call us as we make our initial assessments,” Maxwell said. “Once our safety checks are complete, we anticipate restoring service to most customers within 48 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions.”

​For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.
For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook.

CenterPoint Energy increases quarterly dividend 4 percent to 27.75 cents per shar

Houston – Dec. 13, 2017 - CenterPoint Energy, Inc. (NYSE: CNP) today announced that its Board of Directors declared a regular quarterly cash dividend of $0.2775 per share of common stock, payable on March 8, 2018, to shareholders of record at the close of business on February 15, 2018. This represents approximately a 4 percent increase from the previous quarterly dividend of $0.2675, and if annualized, would equate to $1.11 per share.

"I am pleased that for the thirteenth consecutive year, CenterPoint Energy is raising its dividend," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy.  "This increase demonstrates a strong commitment to our shareholders and the confidence the board of directors has in our ability to deliver sustainable earnings and cash flow."

CenterPoint Energy will begin utilizing a standardized payment schedule for future dividends with dividends payable on the second Thursday of March, June, September and December to shareholders of record at the close of business on the third Thursday of February, May, August and November.   

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as annualized dividends per share, future earnings and cash flow, projected dividend record and payment dates, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.

###

CenterPoint Energy reports natural gas outage for customers in northeast Texas

​​Houston – December 12, 2017 - CenterPoint Energy is experiencing a natural gas outage in northeast Texas that is affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage is a result of a service interruption from the company’s natural gas supplier.

“Safety is our number-one priority as we work to restore natural gas service,” said Mike Maxwell, district director for CenterPoint Energy. “As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we will begin the process of turning off each customer’s natural gas meter early tomorrow morning.

“We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service,” Maxwell added. “To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business. We have also brought in technicians from other parts of the state to assist in restoring gas service.

“There is no need to call us as we make our initial assessments,” Maxwell said. “Once our gas supply is restored, we anticipate restoring service to most customers within 48-72 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions.”

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.​