CenterPoint Energy continues investing in innovative, customer-focused technologies
2015-02-12T06:00:00Z

Houston, TX – February 12, 2015 – CenterPoint Energy recently unveiled a convenient new enhancement to the company’s current electric outage communications. Building on the company’s investments in smart grid technology, the Power Alert Service automatically notifies consumers via SMS text, e-mail or phone call whenever a power outage or other power problem is detected at or near their address. The service includes estimates of when power will be restored and updates throughout the repair process.

Consumers interested in receiving alerts should visit CenterPointEnergy.com/PowerAlertService so they can sign up or update their contact and notification preferences. Signing up or modifying communication preferences requires an electric meter number, so consumers should have a recent electric bill handy.

As a regulated "wires" utility, CenterPoint Energy owns, operates and maintains the poles, wires and substations that deliver electricity from power plants to end-use consumers. The company’s free power alerts are available to all consumers in CenterPoint Energy’s electric delivery territory, regardless of the retail electric company they buy their power from. The company’s service territory includes more than 2.3 million customers in a 5,000 square-mile area in and around the greater Houston-area.

“We know that when the power goes out, customers want to know two things: 1) Does CenterPoint Energy know that my power is out? and, 2) When will my power come back on?,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “With our Power Alert Service, we can now provide customers the information they need and the peace of mind that our crews are working on the problem.” Knight added that proactively communicating with consumers will reduce the need for them to call to report their outages, thus benefiting both retail electric providers and CenterPoint Energy.

One Houston-area resident experienced that peace of mind first hand when she had a power outage at her home while at work an hour away. Alerted to an issue by her security system company, she was relieved to discover that her home was safe, and that CenterPoint Energy crews were working to restore the outage in her area. “Not having to leave in the middle of work or be especially concerned about the security of my home, just because CenterPoint let me know that the power had been out, was a very big benefit.” To hear more about Misty’s experience with Power Alert Service, visit www.youtube.com/centerpointenergyvid.

“CenterPoint Energy is making strategic investments in technologies that use real-time smart meter and intelligent grid data to increase operational efficiency, enhance customer satisfaction and
transform the way we communicate with customers about outages ,” said Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy. “These technologies provide us with faster, more accurate information on outage types and locations, helping us dispatch the right crew with the right equipment to restore power more efficiently; this ultimately reduces outage durations and improves electric reliability.”

Along with alerting registered consumers to power outages and other problems, Power Alert

Service:
- Provides an estimated time when the problem will be fixed
- Notifies customers when the problem has been resolved and what caused the outage
- Allows customers to opt-out at any time

The service is free* and alerts arrive within minutes of an outage that occurs at or near an address. Consumers can register and edit their notification preferences by visiting CenterPointEnergy.com/PowerAlertService.
The only information needed to sign up is an address and meter number (this information is provided on a consumer’s electric bill), and consumers can opt out of receiving the notifications at any time.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than 5 million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit www.CenterPointEnergy.com.

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CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS - August 21, 2017 - CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded several communities grants that will be used to serve the communities. They are listed below:

​Date Given ​City ​Grant Amount Given ​Safety Related Equipment/Project
​8/21/17 ​ ​​Arlington​$2,500​Thermal imaging camera
​Pipestone​$1,025First aid cabinet, vehicle kits and bodily fluid protection
​St. Louis Park​$2,500​Medical grade bike saunas
​Spring Lake$2,500​​800 MHz radios

 

“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 17, 2017 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects. The company recently awarded the City of Bethel a $2,500 grant for a repair on a self-contained breathing apparatus compressor that will be used to serve the community.

“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS - August 15, 2017 - CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded several communities grants that will be used to serve the communities. They are listed below:

​Date Given​City​Grant Amount Given​Safety Related Equipment/Project
​8/15/17 ​ ​​Crystal​$2,500​Mobile police radio
​Long Lake​$2,500​Nomex hoods for firefighters
​Robbinsdale​$2,500​Critical incident response and rescue vehicle

 

“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS - August 14, 2017 - CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded several communities grants that will be used to serve the communities. They are listed below:

 
​Date Given ​City ​Grant Amount Given ​Safety Related Equipment/Project
​8/14/17 ​ ​ ​​Brooklyn Park​$2,500​Two camera monitoring safe exchange locations
​Cokato​$2,235Turnout Gear
​Fridley​$2,500​Severe weather alarm
​Hancock$750​Automated external defibrillator
​Otsego​$2,500​800 MHz radios

 

“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

August 11 (8/11) serves as a reminder to always call before digging

Houston – Aug. 11, 2017 – Today's date of 8/11 is a reminder for everyone to call the national "Call Before You Dig" number – 811 – prior to any digging project. One free call to 811 before digging can prevent injuries, property damage, service disruption and possible costly fines for damaged infrastructure.

"It doesn't matter where you're digging in your yard; we encourage everyone to always call 811 before any digging project. On this day and throughout the year we continue to remind homeowners and professional contractors alike to call before digging to eliminate the risk of striking an underground utility line," said Joe Berry, director of Damage Prevention for CenterPoint Energy. "The number-one cause of underground utility damage is not digging properly. The only physical way to know what's below is to call and have the utilities buried in your area marked. Not only is it a free call and service, it is also the law."

By calling 811, a homeowner connects to a One Call Center, which then notifies the appropriate utility companies of the homeowner's intent to dig. Professional locators are sent to the requested digging site to mark the approximate locations of underground lines with flags and spray paint, enabling the homeowner to dig safely.

The depth of utility lines varies and there may be multiple utility lines in a common area. Whether it is a small project like planting a tree, or a larger one such as hiring a professional to install a lawn irrigation system, smart digging means calling 811 before each job. For more information, visit call811.com.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.