CenterPoint Energy continues investing in innovative, customer-focused technologies
2015-02-12T06:00:00Z

Houston, TX – February 12, 2015 – CenterPoint Energy recently unveiled a convenient new enhancement to the company’s current electric outage communications. Building on the company’s investments in smart grid technology, the Power Alert Service automatically notifies consumers via SMS text, e-mail or phone call whenever a power outage or other power problem is detected at or near their address. The service includes estimates of when power will be restored and updates throughout the repair process.

Consumers interested in receiving alerts should visit CenterPointEnergy.com/PowerAlertService so they can sign up or update their contact and notification preferences. Signing up or modifying communication preferences requires an electric meter number, so consumers should have a recent electric bill handy.

As a regulated "wires" utility, CenterPoint Energy owns, operates and maintains the poles, wires and substations that deliver electricity from power plants to end-use consumers. The company’s free power alerts are available to all consumers in CenterPoint Energy’s electric delivery territory, regardless of the retail electric company they buy their power from. The company’s service territory includes more than 2.3 million customers in a 5,000 square-mile area in and around the greater Houston-area.

“We know that when the power goes out, customers want to know two things: 1) Does CenterPoint Energy know that my power is out? and, 2) When will my power come back on?,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “With our Power Alert Service, we can now provide customers the information they need and the peace of mind that our crews are working on the problem.” Knight added that proactively communicating with consumers will reduce the need for them to call to report their outages, thus benefiting both retail electric providers and CenterPoint Energy.

One Houston-area resident experienced that peace of mind first hand when she had a power outage at her home while at work an hour away. Alerted to an issue by her security system company, she was relieved to discover that her home was safe, and that CenterPoint Energy crews were working to restore the outage in her area. “Not having to leave in the middle of work or be especially concerned about the security of my home, just because CenterPoint let me know that the power had been out, was a very big benefit.” To hear more about Misty’s experience with Power Alert Service, visit www.youtube.com/centerpointenergyvid.

“CenterPoint Energy is making strategic investments in technologies that use real-time smart meter and intelligent grid data to increase operational efficiency, enhance customer satisfaction and
transform the way we communicate with customers about outages ,” said Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy. “These technologies provide us with faster, more accurate information on outage types and locations, helping us dispatch the right crew with the right equipment to restore power more efficiently; this ultimately reduces outage durations and improves electric reliability.”

Along with alerting registered consumers to power outages and other problems, Power Alert

Service:
- Provides an estimated time when the problem will be fixed
- Notifies customers when the problem has been resolved and what caused the outage
- Allows customers to opt-out at any time

The service is free* and alerts arrive within minutes of an outage that occurs at or near an address. Consumers can register and edit their notification preferences by visiting CenterPointEnergy.com/PowerAlertService.
The only information needed to sign up is an address and meter number (this information is provided on a consumer’s electric bill), and consumers can opt out of receiving the notifications at any time.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than 5 million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 8,500 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit www.CenterPointEnergy.com.

*Standard text messaging rates apply.

some_text CenterPoint Energy

View More Tweets ›

 Recent News

 

 

MPHA, SRC, and CenterPoint Energy Announce Weatherization Assistance Pilot Program for Glendale Townhomes

​Sustainable Resources Center, Inc. (SRC), CenterPoint Energy, and the Minneapolis Public Housing Authority (MPHA) are pleased to announce a partnership to pursue weatherization and energy-efficiency improvements to Glendale Townhomes.

Glendale is a development of 184 family townhomes in the Prospect Park neighborhood of Minneapolis. It was built in 1952, making it the oldest major public housing property in Minneapolis. "These townhomes were built without many of the features and materials we would use today to best protect against our Minnesota winters," said Mary Boler, MPHA’s Managing Director of Low Income Public Housing. "The enhancements we can put in place over time, with these partners, should help us improve interior comfort and create real energy savings."

The process will start in April with selection of one of Glendale’s eight-unit townhome buildings for an initial pilot. Following a kick-off meeting with residents, SRC will conduct an energy audit of the building, identifying priorities for each unit, and begin the work. Lessons learned from the pilot will inform the approach to the remaining buildings.

"I am delighted to know that SRC, MPHA, and CenterPoint Energy will be working together to bring needed weatherization and heating resources to the Glendale Townhomes," said Minneapolis City Council Member Gordon, whose Ward 2 includes Glendale. "This energy and money-saving investment will help ensure safer, more comfortable, more energy-efficient homes for the residents of this wonderful, close-knit community for years to come."

SRC provides free home energy upgrades to hundreds of income-eligible homeowners and renters in Hennepin County each year. "Not only does the work permanently reduce energy bills, it also improves the health, safety, and comfort of residents," said SRC’s Executive Director Jed Norgaarden. "We are happy to have worked through the unique set of hurdles presented by this particular project, and look forward to getting started."

The weatherization and energy-efficiency measures will likely include wall and attic insulation, weather-stripping of doors and windows, and caulking at critical junctures. Additional enhancements could include cleaning, repair, or replacement of furnaces, water heaters, and vent fans, as well as installing smart thermostats and LED light bulbs.

"We have worked hard and faced considerable expense over the years to keep Glendale, like all of our properties, as comfortable as possible all throughout the year," said MPHA’s Director of Facilities and Development, Tim Gaetz. "In the coming months, we will be exploring how we can leverage this unique, three-way partnership to continue that commitment to the residents of Glendale."

Financial support for the project will come from CenterPoint Energy and the U.S. Department of Energy’s "Weatherization Assistance Program" (WAP), which is administered by the Minnesota Department of Commerce.

"We are pleased to be able to support this worthwhile project through our Conservation Improvement Programs," said Todd Berreman, director of energy efficiency for CenterPoint Energy. "Weatherizing these homes to modern standards will reduce energy costs and emissions and help improve the well-being of our customers."

CenterPoint Energy honored by Junior Achievement with A U.S. President's Volunteer Service Award

HOUSTON – March 14, 2017 – Junior Achievement USA® (JA) announced that it has honored CenterPoint Energy with a Bronze level 2015-2016 U.S. President's Volunteer Service Award for providing more than 5,000 volunteer hours to local Junior Achievement offices during the 2015-2016 school year. The U.S. President's Volunteer Service Award was presented to 64 organizations at an evening awards ceremony during the JA Volunteer Summit, on March 7, 2017 in New York, NY.

In 2003, President George W. Bush established the President's Council on Service and Civic Participation (the Council) to recognize the valuable contributions volunteers make in communities and encourage more people to serve. The Council created the President's Volunteer Service Award program as a way to thank and honor individuals who, by their demonstrated commitment and example, inspire others to engage in volunteer service. In 2006, Junior Achievement became an official certifying organization for this award, which recognizes corporations with a U.S. presence that provide volunteers to teach JA programs anywhere in the world.

"Junior Achievement volunteers are important mentors for young people, bringing our programs to life. JA volunteers share their experiences and skills with students while delivering our programs, teaching them how to manage their money, succeed in the workforce, or start a business that creates jobs and grows the economy. JA's volunteers are critical to our organization's success and are a vital part of our mission," said Rick Franke, president of Junior Achievement of Southeast Texas.

"Respect for the communities in which we operate is a core value upon which CenterPoint Energy has operated for many years," said Scott Prochazka, president and chief executive officer for CenterPoint Energy and JA of Southeast Texas board member. "Our company works with the communities we serve to enhance quality of life in the areas of community development, health and human services and education."

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community.

CenterPoint Energy honored by Junior Achievement with A U.S. President's Volunteer Service Award

MINNEAPOLIS – March 14, 2017 – Junior Achievement USA® (JA) announced that it has honored CenterPoint Energy with a Bronze level 2015-2016 U.S. President's Volunteer Service Award for providing more than 5,000 volunteer hours to local Junior Achievement offices during the 2015-2016 school year. The U.S. President's Volunteer Service Award was presented to 64 organizations at an evening awards ceremony during the JA Volunteer Summit, on March 7, 2017 in New York, NY.

In 2003, President George W. Bush established the President's Council on Service and Civic Participation (the Council) to recognize the valuable contributions volunteers make in communities and encourage more people to serve. The Council created the President's Volunteer Service Award program as a way to thank and honor individuals who, by their demonstrated commitment and example, inspire others to engage in volunteer service. In 2006, Junior Achievement became an official certifying organization for this award, which recognizes corporations with a U.S. presence that provide volunteers to teach JA programs anywhere in the world.

 "Junior Achievement volunteers are important mentors for young people, bringing our programs to life. JA volunteers share their experiences and skills with students while delivering our programs, teaching them how to manage their money, succeed in the workforce, or start a business that creates jobs and grows the economy. JA's volunteers are critical to our organization's success and are a vital part of our mission," said Gina Blayney, president of Junior Achievement of the Upper Midwest.

"Respect for the communities in which we operate is a core value upon which CenterPoint Energy has operated for many years," said Scott Prochazka, president and chief executive officer for CenterPoint Energy and JA of Southeast Texas board member. "Our company works with the communities we serve to enhance quality of life in the areas of community development, health and human services and education."

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community.

CenterPoint Energy Employees Present Workshop to Future Leaders

​CenterPoint Energy employees, in conjunction with the Beaumont Chamber Foundation, conducted a leadership workshop at Vidor High School on Wednesday, March 8, 2017. 

Nearly 40 high school students were chosen by their counselors and club sponsors to attend this workshop in an effort to grow their leadership skills.  The workshop combined activities, group projects, and personality quizzes in order to acquire necessary skills to lead their organizations.  The leadership workshop was the first in a new initiative to train local youth to become effective leaders.

Matt McCallon, Senior Marketing Consultant, and Tara Vincent, Ops Support Rep were two of the three presenters to the group of high school students attending the workshop.  They were honored to represent CenterPoint Energy and impart skills and knowledge regarding effective communication, group collaboration, and a charge to share newly learned skills with their peers.  McCallon and Vincent work out of CenterPoint's Southeast TX District Office in Beaumont, Texas.

 

 

CenterPoint Energy recognized by the Greater Beaumont Chamber of Commerce with the Century Plus Award

HOUSTON – March 13, 2017 – CenterPoint Energy received The Century Plus Award presented by the Greater Beaumont Chamber of Commerce. This award is given to businesses that have been members of the chamber for over one hundred years. The awards were presented at the Member Recognition Luncheon 2017 on February 23. CenterPoint Energy district director Gary Chalk attended the luncheon and received the award on behalf of the company.