CenterPoint Energy’s Home Service Plus® launches two new services to protect your family and your wallet
Offerings help simplify equipment maintenance and repair for Minnesotans
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2011-10-05T05:00:00Z

HSP Maintenance Plan
MINNEAPOLIS – October 5, 2011
– CenterPoint Energy’s Home Service Plus® (HSP) introduces two new services to help customers keep household equipment running safely, efficiently and save money. For a minimal monthly fee, customers can now enroll in the HSP Pipe Protection Plan and/or the HSP Maintenance Plan.

  • The HSP Pipe Protection Plan covers customer-owned, interior natural gas piping running from the meter to natural gas appliances, like the furnace, water heater, range and dryer.
  • The HSP Maintenance Plan provides customers important annual maintenance and safety inspections on six types of household equipment to help extend the useful life of the equipment.

“We are always looking for opportunities to add value and create peace of mind for customers and we believe that these new services provide more options for consumers who are looking for quality from a provider that has been in the business for more than 80 years and one that they can trust,” said Joe Vortherms, director of HSP. “For instance, a customer purchasing the HSP Maintenance Plan can save about 30 percent in comparison to purchasing services individually from us on an as needed basis and receive additional seasonal maintenance.” The HSP Maintenance Plan is designed to help keep essential household equipment running safely and efficiently, and includes a heating season visit, which covers a furnace or boiler tune-up, water heater tune-up and refrigerator coil cleaning as well as a visit during the cooling season, which provides a central air tune-up, dryer vent cleaning and up to two bath fan cleanings. Customers can customize their plan to meet their individual needs.

As a natural gas utility, CenterPoint Energy responds to gas leak calls and corrects any problems on company-owned gas facilities. However, sometimes the source of a leak or other problem is on a customer-owned interior natural gas pipe. The HSP Pipe Protection Plan covers homeowner’s interior, readily-accessible natural gas pipes and is similar to other HSP offerings, which eliminates deductibles and trip charges. If the technician determines a problem exists, there is no charge for the materials or labor.

The plan does not cover pre-existing conditions such as improper installations or code violations. CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission and distribution, natural gas distribution, competitive natural gas sales and services, interstate pipelines and field services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. Assets total more than $19 billion. With about 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 135 years. In Minnesota, CenterPoint Energy is the state’s largest natural gas distribution utility, serving about 800,000 customers in 260 communities. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit HSPtoday.com and CenterPointEnergy.com.

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Natural gas service restoration in northeast Texas substantially complete

Houston – December 15, 2017 – Following a natural gas outage affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco, CenterPoint Energy has restored service to all customers who have provided the company access to perform safety checks and relight pilots.

A small number of customers still remain without service because CenterPoint Energy employees were not able to access their home or business. The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.

"A customer needs to call us only if there is a door hanger at their home or business indicating that we've already been by to attempt to restore service," said Mike Maxwell, district director for CenterPoint Energy. "Please call the number on the door tag left by our service personnel.

"We greatly appreciate our customers' cooperation and patience as our employees worked as quickly as we could to safely restore natural gas service," said Maxwell.

Customers have been without gas service because of a disruption in the natural gas supply that occurred Tuesday.

CenterPoint Energy making progress restoring natural gas service following outage in northeast Texas

Houston – December 14, 2017 - CenterPoint Energy has made progress restoring service following a natural gas outage in northeast Texas that affected several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage was the result of a service interruption from the company's natural gas supplier, which has been resolved.

"We completed the process of turning off each customer's natural gas meter and have begun the restoration process; we've been able to restore gas service to approximately 38% of impacted customers." said Mike Maxwell, district director for CenterPoint Energy. "Safety is our number-one priority as we continue working to restore service.

"As we begin, qualified service technicians will come to your home and/or business between 7 a.m. and 10 p.m. to perform a series of safety checks to ensure there is no risk involved in restoring gas service," Maxwell added.

"Once our safety checks are complete, we expect most service to be restored by Friday afternoon. We appreciate your patience as we work to restore service to your community," said Maxwell.

At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions. All CenterPoint Energy technicians wear badges and will gladly show them to you upon request before entering your home or business.

 

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook: Facebook.com/CenterPointEnergy.

CenterPoint Energy continues response to natural gas outage in northeast Texas

​Houston – December 13, 2017 - CenterPoint Energy is continuing to respond to a natural gas outage in northeast Texas that is affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage was the result of a service interruption from the company’s natural gas supplier, which has been resolved.
 
“Safety is our number-one priority as we work to restore natural gas service,” said Mike Maxwell, district director for CenterPoint Energy. “As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we started the process of turning off each customer’s natural gas meter this morning and anticipate completing this activity later today.
 
“We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service,” Maxwell added. “To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business. We have also brought in technicians from other parts of the state, as well as support from Arkansas, Oklahoma, Louisiana and Mississippi, to assist in restoring gas service.
 
“There is no need to call us as we make our initial assessments,” Maxwell said. “Once our safety checks are complete, we anticipate restoring service to most customers within 48 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions.”

​For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.
For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook.

CenterPoint Energy increases quarterly dividend 4 percent to 27.75 cents per shar

Houston – Dec. 13, 2017 - CenterPoint Energy, Inc. (NYSE: CNP) today announced that its Board of Directors declared a regular quarterly cash dividend of $0.2775 per share of common stock, payable on March 8, 2018, to shareholders of record at the close of business on February 15, 2018. This represents approximately a 4 percent increase from the previous quarterly dividend of $0.2675, and if annualized, would equate to $1.11 per share.

"I am pleased that for the thirteenth consecutive year, CenterPoint Energy is raising its dividend," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy.  "This increase demonstrates a strong commitment to our shareholders and the confidence the board of directors has in our ability to deliver sustainable earnings and cash flow."

CenterPoint Energy will begin utilizing a standardized payment schedule for future dividends with dividends payable on the second Thursday of March, June, September and December to shareholders of record at the close of business on the third Thursday of February, May, August and November.   

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as annualized dividends per share, future earnings and cash flow, projected dividend record and payment dates, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.

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CenterPoint Energy reports natural gas outage for customers in northeast Texas

​​Houston – December 12, 2017 - CenterPoint Energy is experiencing a natural gas outage in northeast Texas that is affecting several thousand customers in and around Mt. Vernon, Mt. Pleasant, Winfield and Talco. The outage is a result of a service interruption from the company’s natural gas supplier.

“Safety is our number-one priority as we work to restore natural gas service,” said Mike Maxwell, district director for CenterPoint Energy. “As part of our safety procedures, to ensure that there is no air in the natural gas distribution lines we will begin the process of turning off each customer’s natural gas meter early tomorrow morning.

“We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our qualified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service,” Maxwell added. “To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business. We have also brought in technicians from other parts of the state to assist in restoring gas service.

“There is no need to call us as we make our initial assessments,” Maxwell said. “Once our gas supply is restored, we anticipate restoring service to most customers within 48-72 hours. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions.”

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.​