New customer service feature sends text email natural gas bill reminders
CenterPoint Energy continues to add new customer account tools
2012-05-17T05:00:00Z

HOUSTON – May 17, 2012 – CenterPoint Energy natural gas customers can now receive text messages and/or emails reminding them when their bill is due.

The new bill reminder service sends emails and text messages up to five calendar days before a bill is due. Customers can also opt to receive courtesy email and text messages alerting them when a bill is past due.

“We have launched these new bill reminders in direct response to our customers’ needs,” said Gregory Knight, division vice president of Customer Service. “We are giving our customers more ways to interact with us in the way they want. Their satisfaction is very important to us, and we look forward to finding even more ways to add convenience to their lives.”

The bill reminder service:
• Provides peace of mind by allowing customers to relax knowing a reminder will be on the way
• Helps customers avoid late payment charges
• Makes it easier for customers to manage their account
• Is a great way for customers to avoid paper clutter and manage their bills online when paired with CenterPoint Energy’s Online Billing


These new services follow close on the heels of a number of new self-service technologies from CenterPoint Energy. Within the last six months, the company has launched My Energy Analyzer and Service Appointment Tracker, which allow customers to better understand their monthly bill and track service appointments with ease. Customers can now check gas usage history, make a one-time payment, set up a payment extension, request a letter of credit, update account information and more through the company’s website.

Customers can sign up for bill reminders and other self-service account options by logging into their online account and selecting the new option, or by visiting CenterPointEnergy.com/selfservice. Many of these services also are available by automated phone system, easily accessed by calling the number listed on a customer’s natural gas bill.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution, competitive natural gas sales and services, interstate pipelines, and field services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. Assets total more than $21 billion. With over 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 135 years. For more information, visit the company’s website at CenterPointEnergy.com.

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CenterPoint Energy urges customers to be on alert for potential utility scams

Minneapolis – Feb. 23, 2018 – In response to rash of utility scams targeting customers around the country, CenterPoint Energy is calling for extra vigilance.    

Posing as utility company employees, scammers are using multiple tactics to tell customers they are behind on their bills and have a short time to make a payment or their service will be shut off at the meter. Don't fall victim to utility scam phone calls, emails or text messages from individuals claiming to represent CenterPoint Energy.

"Criminals posing as utility company representatives are after two things: our customers' money or personal information," said Carlos White, corporate security for CenterPoint Energy.   "Current scams include service disconnection calls to small commercial businesses, job offer scams and fake payment scams. We have also heard reports of phone calls or visits from people going door-to-door trying to collect money fraudulently by claiming utility bills are overdue and must be paid immediately."

CenterPoint Energy's Manager of Data Privacy, Kevin Marquardt, added, "The practice of SMShing to steal identities is also on the rise. A SMShing attack is sent via an SMS (short message service) message – better known simply as a text message and occurs when a scammer attempts to dupe a potential victim into clicking on a malicious link in a text message on their mobile phone. Protecting personal and financial customer data is of utmost importance to CenterPoint Energy."

If you are contacted by a possible scammer, discontinue contact immediately. If something sounds too good to be true, it may be a fraud. Be aware that scammers often use Caller ID spoofing software to misrepresent the source of a phone call or provide you with a fake "verification" phone number. If you need to verify your account status, call Customer Service at 800-245-2377 or log in to your account on our website. 

If you suspect a scam or fraud, report it to your local police, the FBI, the Federal Trade Commission and your local Better Business Bureau. To avoid falling victim to any scam, CenterPoint Energy reminds customers of the following:

  • While utility companies do contact customers whose accounts are overdue, they will first do so through the mail, only sending in-person representatives to collect payments after they have made every attempt to work with you to keep your account current. Even then, they will have proper identification and welcome you to call the utility company to verify their identity. Neither they nor phone representatives will demand that payments be made via a reloadable debit card.
  • Never let anyone come into your home to check electrical wiring, natural gas pipes, water pipes, or appliances unless you have scheduled an appointment or have reported a problem and always ask to see – and verify – a company identification badge before discussing account information or letting an employee near you or into your home.
  • Be aware that many utility companies offer payment options if your natural gas account is in arrears or if you need assistance. CenterPoint Energy customers can visit our website for assistance.
  • Take your time and always ask questions if you suspect a scammer.
  • Delete deceptive emails.
  • Verify job postings and employment offerings.

The Better Business Bureau is closely tracking these types of scams and have provided informative social media information to help protect the public.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy reports full-year 2017 earnings of $4.13 per diluted share; $1.37 per diluted share on guidance basis excluding tax reform impacts

Houston - Feb. 22, 2018 - CenterPoint Energy, Inc. (NYSE: CNP) today reported full-year 2017 net income of $1,792 million, or $4.13 per diluted share, compared to net income of $432 million, or $1.00 per diluted share in 2016.

On a guidance basis, full-year 2017 earnings were $3.93 per diluted share, which includes a one-time tax benefit of $1,113 million related to the Tax Cuts and Jobs Act (TCJA) federal income tax rate reduction. Excluding the tax benefit, on a guidance basis, full-year 2017 earnings were $1.37 per diluted share, consisting of $0.99 from utility operations and $0.38 from midstream investments. Full-year 2016 earnings on a guidance basis were $1.16 per diluted share, consisting of $0.88 from utility operations and $0.28 from midstream investments.

Fourth quarter 2017 earnings were $2.99 per diluted share, compared to $0.23 per diluted share for the fourth quarter of 2016. Excluding the tax benefit, on a guidance basis, fourth quarter 2017 earnings were $0.33 per diluted share, compared to fourth quarter 2016 earnings of $0.26 per diluted share.

"I am very pleased with our performance in 2017. We had strong results and delivered more than 18 percent year-over-year EPS growth on a guidance basis, excluding the tax benefit," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy. "We continue to invest significant capital in our businesses to support safety, customer growth, reliability projects, and infrastructure programs."

Business Segments

Electric Transmission & Distribution

The electric transmission & distribution segment reported full-year 2017 operating income of $610 million, consisting of $535 million from the regulated electric transmission & distribution utility operations (TDU) and $75 million related to securitization bonds. Operating income for the same period of 2016 was $628 million, consisting of $537 million from the TDU and $91 million related to securitization bonds.

Full-year 2017 operating income for the TDU benefited from rate relief and customer growth with the addition of nearly 41,000 customers. These increases were more than offset by lower equity return, higher depreciation, higher operation and maintenance expenses, lower usage and lower miscellaneous revenues. 

Natural Gas Distribution

The natural gas distribution segment reported full-year 2017 operating income of $328 million compared with $303 million in 2016. 

Full-year 2017 operating income for natural gas distribution improved as a result of rate relief, higher transportation revenues, customer growth with the addition of more than 30,000 customers, and favorable labor and benefits expenses resulting primarily from the recording of a regulatory asset to recover prior postretirement expenses in future rates established in the Texas Gulf rate order.  These improvements were partially offset by higher operation and maintenance expenses and increased depreciation and amortization. 

Energy Services

The energy services segment reported full-year 2017 operating income of $125 million, which included a mark-to-market gain of $79 million, compared with $20 million in 2016, which included a mark-to-market loss of $21 million. Excluding mark-to-market adjustments, operating income was $46 million in 2017 and $41 million in 2016. The increase in operating income was primarily due to increased margin associated with increased throughput in 2017.

Midstream Investments

The midstream investments segment reported full-year 2017 equity income of $265 million, compared to equity income of $208 million in 2016.

Earnings Outlook

CenterPoint Energy expects earnings on a guidance basis for 2018 in the range of $1.50 - $1.60 per diluted share, inclusive of Enable's net income guidance of $355 - $435 million announced on Enable Midstream's fourth-quarter earnings call on Feb. 20, 2018.  The guidance range assumes ownership of 54.1 percent of the common units representing limited partner interests in Enable Midstream and includes the amortization of CenterPoint Energy's basis differential in Enable Midstream and effective tax rates. CenterPoint does not include other potential Enable Midstream impacts on guidance, such as any changes in accounting standards or unusual items. 

The guidance range considers utility operations performance to date and certain significant variables that may impact earnings, such as weather, throughput, commodity prices, effective tax rates, financing activities, and regulatory and judicial proceedings to include regulatory action as a result of recent tax reform legislation.

In providing this guidance, CenterPoint Energy uses a non-GAAP measure of adjusted diluted earnings per share that does not consider other potential impacts, such as changes in accounting standards or unusual items, earnings or losses from the change in the value of the ZENS securities and the related stocks, or the timing effects of mark-to-market accounting in the company's Energy Services business. 

Filing of Form 10-K for CenterPoint Energy, Inc.

Today, CenterPoint Energy, Inc. filed with the Securities and Exchange Commission (SEC) its Annual Report on Form 10-K for the fiscal year ended Dec. 31, 2017. A copy of that report is available on the company's website, under the Investors section. Other filings the company makes with the SEC and certain documents relating to its corporate governance can also be found under the Investors section. 

Webcast of Earnings Conference Call

CenterPoint Energy's management will host an earnings conference call on Thursday, Feb. 22, 2018, at 10:00 a.m. Central time/11:00 a.m. Eastern time. Interested parties may listen to a live audio broadcast of the conference call on the company's website under the Investors section. A replay of the call can be accessed approximately two hours after the completion of the call and will be archived on the website for at least one year.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With nearly 8,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. You are cautioned not to place undue reliance on any forward-looking statements. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future earnings, and future financial performance and results of operations, including, but not limited to earnings guidance, targeted dividend growth rate and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release. Factors that could affect actual results include (1) the performance of Enable Midstream Partners, LP (Enable), the amount of cash distributions CenterPoint Energy receives from Enable, Enable's ability to redeem the Series A Preferred Units in certain circumstances and the value of CenterPoint Energy's interest in Enable, and factors that may have a material impact on such performance, cash distributions and value, including factors such as: (A) competitive conditions in the midstream industry, and actions taken by Enable's customers and competitors, including the extent and timing of the entry of additional competition in the markets served by Enable; (B) the timing and extent of changes in the supply of natural gas and associated commodity prices, particularly prices of natural gas and natural gas liquids (NGLs), the competitive effects of the available pipeline capacity in the regions served by Enable, and the effects of geographic and seasonal commodity price differentials, including the effects of these circumstances on re-contracting available capacity on Enable's interstate pipelines; (C) the demand for crude oil, natural gas, NGLs and transportation and storage services; (D) environmental and other governmental regulations, including the availability of drilling permits and the regulation of hydraulic fracturing; (E) recording of non-cash goodwill, long-lived asset or other than temporary impairment charges by or related to Enable; (F) changes in tax status; (G) access to debt and equity capital; and (H) the availability and prices of raw materials and services for current and future construction projects; (2) industrial, commercial and residential growth in CenterPoint Energy's service territories and changes in market demand, including the effects of energy efficiency measures and demographic patterns; (3) timely and appropriate rate actions that allow recovery of costs and a reasonable return on investment; (4) future economic conditions in regional and national markets and their effect on sales, prices and costs; (5) weather variations and other natural phenomena, including the impact of severe weather events on operations and capital; (6) state and federal legislative and regulatory actions or developments affecting various aspects of CenterPoint Energy's and Enable's businesses, including, among others, energy deregulation or re-regulation, pipeline integrity and safety and changes in regulation and legislation pertaining to trade, health care, finance and actions regarding the rates charged by our regulated businesses; (7) tax reform and legislation, including the effects of the comprehensive tax reform legislation informally referred to as the TCJA and uncertainties involving state commissions' and local municipalities' regulatory requirements and determinations regarding the treatment of excess deferred taxes and CenterPoint Energy's rates; (8) CenterPoint Energy's ability to mitigate weather impacts through normalization or rate mechanisms, and the effectiveness of such mechanisms; (9) the timing and extent of changes in commodity prices, particularly natural gas, and the effects of geographic and seasonal commodity price differentials; (10) problems with regulatory approval, construction, implementation of necessary technology or other issues with respect to major capital projects that result in delays or in cost overruns that cannot be recouped in rates; (11) local, state and federal legislative and regulatory actions or developments relating to the environment, including those related to global climate change; (12) the impact of unplanned facility outages; (13) any direct or indirect effects on CenterPoint Energy's facilities, operations and financial condition resulting from terrorism, cyber-attacks, data security breaches or other attempts to disrupt CenterPoint Energy's businesses or the businesses of third parties, or other catastrophic events such as fires, earthquakes, explosions, leaks, floods, droughts, hurricanes, pandemic health events or other occurrences; (14) CenterPoint Energy's ability to invest planned capital and the timely recovery of CenterPoint Energy's investment in capital; (15) CenterPoint Energy's ability to control operation and maintenance costs; (16) actions by credit rating agencies; (17) the sufficiency of CenterPoint Energy's insurance coverage, including availability, cost, coverage and terms; (18) the investment performance of CenterPoint Energy's pension and postretirement benefit plans; (19) commercial bank and financial market conditions, CenterPoint Energy's access to capital, the cost of such capital, and the results of CenterPoint Energy's financing and refinancing efforts, including availability of funds in the debt capital markets; (20) changes in interest rates and their impact on CenterPoint Energy's costs of borrowing and the valuation of its pension benefit obligation; (21) changes in rates of inflation; (22) inability of various counterparties to meet their obligations to CenterPoint Energy; (23) non-payment for CenterPoint Energy's services due to financial distress of its customers; (24) the extent and effectiveness of CenterPoint Energy's risk management and hedging activities, including, but not limited to, its financial and weather hedges; (25) timely and appropriate regulatory actions allowing securitization for any future hurricanes or natural disasters or other recovery of costs, including costs associated with Hurricane Harvey; (26) CenterPoint Energy's or Enable's potential business strategies and strategic initiatives, including restructurings, joint ventures and acquisitions or dispositions of assets or businesses (including a reduction of CenterPoint Energy's interests in Enable, whether through its decision to sell all or a portion of the Enable common units it owns in the public equity markets or otherwise, subject to certain limitations), which CenterPoint Energy cannot assure will be completed or will have the anticipated benefits to it or Enable; (27) acquisition and merger activities involving CenterPoint Energy or its competitors; (28) CenterPoint Energy's or Enable's ability to recruit, effectively transition and retain management and key employees and maintain good labor relations; (29) the ability of GenOn Energy, Inc. (formerly known as RRI Energy, Inc., Reliant Energy and RRI), a wholly-owned subsidiary of NRG Energy, Inc. (NRG), and its subsidiaries, currently the subject of bankruptcy proceedings, to satisfy their obligations to CenterPoint Energy, including indemnity obligations; (30) the outcome of litigation; (31) the ability of retail electric providers (REPs), including REP affiliates of NRG and Vistra Energy Corp., formerly known as TCEH Corp., to satisfy their obligations to CenterPoint Energy and its subsidiaries; (32) changes in technology, particularly with respect to efficient battery storage or the emergence or growth of new, developing or alternative sources of generation; (33) the timing and outcome of any audits, disputes and other proceedings related to taxes; (34) the effective tax rates; (35) the effect of changes in and application of accounting standards and pronouncements; and (36) other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended Dec. 31, 2017, and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

Use of Non-GAAP Financial Measures by CenterPoint Energy in Providing Guidance

In addition to presenting its financial results in accordance with generally accepted accounting principles (GAAP), including presentation of net income and diluted earnings per share, CenterPoint Energy also provides guidance based on adjusted net income and adjusted diluted earnings per share, which are non-GAAP financial measures. Generally, a non-GAAP financial measure is a numerical measure of a company's historical or future financial performance that excludes or includes amounts that are not normally excluded or included in the most directly comparable GAAP financial measure. CenterPoint Energy's adjusted net income and adjusted diluted earnings per share calculation excludes from net income and diluted earnings per share, respectively, the impact of ZENS and related securities and mark-to-market gains or losses resulting from the company's Energy Services business. CenterPoint Energy is unable to present a quantitative reconciliation of forward looking adjusted net income and adjusted diluted earnings per share because changes in the value of ZENS and related securities and mark-to-market gains or losses resulting from the company's Energy Services business are not estimable.

Management evaluates the company's financial performance in part based on adjusted net income and adjusted diluted earnings per share. We believe that presenting these non-GAAP financial measures enhances an investor's understanding of CenterPoint Energy's overall financial performance by providing them with an additional meaningful and relevant comparison of current and anticipated future results across periods.  The adjustments made in these non-GAAP financial measures exclude items that Management believes does not most accurately reflect the company's fundamental business performance. These excluded items are reflected in the reconciliation tables of this news release, where applicable. CenterPoint Energy's adjusted net income and adjusted diluted earnings per share non-GAAP financial measures should be considered as a supplement to, and not as a substitute for, or superior to, net income and diluted earnings per share, which respectively are the most directly comparable GAAP financial measures. These non-GAAP financial measures also may be different than non-GAAP financial measures used by other companies.

 

 

New team of CenterPoint Energy crews arrive in Puerto Rico to support ongoing power restoration efforts

Houston – Feb. 12, 2018 – A new team of 70 CenterPoint Energy employees arrived in Puerto Rico over the weekend, joining the more than 1,500 crews from other U.S. utilities that are helping Puerto Rico Electric Power Authority (PREPA) restore power following the devastation of Hurricane Maria. This second team of skilled linemen replaced the initial 70 employees who have been working on the island since mid-January.

"We continue to make progress having restored power to nearly 1,500 residents in the Arecibo area since we arrived on the island," said Ed Scott, director of operations for CenterPoint Energy. "Because of the logistical and geographical challenges, this mission has been unique. Crews will often work all day to restore service to only a handful of residents. But our employees are highly skilled and dedicated to the task at hand, having replaced 152 poles and more than 1,400 spans of wire to date."

Extensive portions of Puerto Rico's electric grid are located in rugged, mountainous terrain that has little or no road access due to Hurricane Maria's impact. Some customers may not be able to receive power to their homes or businesses because of their location and damage from the storm.

"CenterPoint Energy crews continue to work hand-in-hand with other utilities to overcome these challenges. It's immensely gratifying to turn the lights on for the residents of Puerto Rico," added Scott.

In late October, the Edison Electric Institute (EEI) and the American Public Power Association (APPA) received a request from PREPA to support power restoration efforts on the island. In early November, PREPA expanded its aid request to include the National Rural Electric Cooperative Association (NRECA).

As a result, a team of electric company storm response experts has been on the ground coordinating closely with local officials, the Federal Emergency Management Agency, and the U.S. Army Corps of Engineers. The team has been focused on assessing damages and formalizing a structure for supporting logistics, equipment needs and supply chain issues, as well as ensuring ongoing restoration efforts are completed safely, effectively and efficiently.

CenterPoint Energy is part of electric utility mutual assistance programs that provide access to thousands of linemen and tree trimmers from around the country to lend a hand during widespread power outage emergencies. Coming to the aid of other utilities is nothing new to CenterPoint Energy employees. Over the years, crews have responded and restored power to hundreds of thousands of customers throughout the country who have been left in the dark following hurricanes, ice storms, tornadoes and severe thunderstorms.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts and Facebook: Facebook.com/CenterPointEnergy.

 

CenterPoint Energy earns "Emergency Recovery Award" for restoration efforts following severe storms in Sealy, Texas

Houston – Jan. 29, 2018 – CenterPoint Energy has been presented with the Edison Electric Institute (EEI)'s "Emergency Assistance Award" for its outstanding power restoration efforts after storms hit Sealy, Texas in May 2017.

"At CenterPoint Energy, we take pride in the work we do and our commitment to serving our communities. Whenever a storm approaches, we have a plan in place and proactively respond to the emergency. Then, we work hard to restore power as quickly and safely as possible," said Ed Scott, director of operations for CenterPoint Energy.

On May 23, severe storms with winds between 80 and 100 mph hit the community of Sealy. The torrential rain, massive hail and tornado-force winds resulted in nearly 70,000 customer outages. While the storm was isolated to only 15.5 square-miles of CenterPoint Energy's 5,000 square-mile service area, the damage to the electrical infrastructure was extreme.

Working safely and efficiently, CenterPoint Energy crews replaced nine wooden transmission poles, 246 distribution poles and 356 spans of wire (See restoration photos). Crews restored service to 100 percent of customers within two days, dedicating more than 16,000 man-hours to the effort.

"The tireless work by CenterPoint Energy's crews during the Sealy Microburst exemplifies our industry's commitment to customer service," said EEI President Tom Kuhn. "CenterPoint Energy's crews worked diligently to safely restore service to customers, and are very deserving of this award."

The award is presented to EEI member companies to recognize their extraordinary efforts to restore power to customers after service disruptions caused by severe weather conditions or other natural events. The winners were chosen by a panel of judges following an international nomination process, and the awards were presented during EEI's Winter Board and Chief Executives Meeting in Scottsdale.

Snow accumulation can block vents and freeze natural gas meters

Minneapolis – Jan. 24, 2018 – As Minnesotans experience the first snow and ice accumulation of the season, CenterPoint Energy would like to remind the public of important safety tips that can also help prevent service interruptions and ensure proper meter operation.  Snow and ice accumulation on or near the natural gas meter set and/or on the roof above a meter can lead to potentially dangerous conditions, including natural gas buildup in homes and businesses and service disruptions. 

Knowing how your gas meter operates and recognizing the following signs of danger can help prevent potential problems:

  • Accumulations of snow and ice on the meter set can also cause the regulator to malfunction. 
  • Regulators are designed to maintain a constant pressure, ensure safe delivery of natural gas and vent natural gas safely to the atmosphere.
  • Snow can block the regulator vent and freeze the regulator causing improper operation.
  • Thawing snow or ice dams from rooftops above the meter should be kept clear to prevent ice from encasing the meter or chunks of ice falling on the meter causing potential damage.
  • Additionally, customers should maintain a clear path of snow or debris to provide easy access to the natural gas meter.

CenterPoint Energy would also like to remind the public of important winter natural gas safety tips:

  • Do not deposit snow piles on or near the meter.
  • Do not use a snow blower or shovel near the meter or attempt to remove ice from the meter yourself. You can use a broom to keep the snow cleared around and on top of the meter and piping.
  • Call 1-800-296-9815 if there is ice on the meter or one or more of the following conditions exist:
      • Meter is located below a downspout.
      • Overhang or eave does not fully extend over the meter.
      • Meter is located below a roof valley without a gutter.
      • Meter is located below an exterior water spout

If you suspect a natural gas leak, leave the area immediately on foot and tell others to do the same. 

    • Do not start or drive your car into or near a gas leak or vapor cloud.
    • Do not use electric switches, telephones (including cell phones), or anything that could cause a spark.
    • Once safely away from the area, call the CenterPoint Energy emergency gas leak hot line at 1-800-296-9815 and 911 to report the location and description of the leak and CenterPoint Energy will dispatch a trained service technician immediately. 

For more natural gas safety tips, visit the company's website at CenterPointEnergy.com/BeSafe.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.