New account tools give CenterPoint Energy natural gas customers greater flexibility and 24-hour access
2011-03-14T05:00:00Z

MINNEAPOLIS - March 14, 2011 - CenterPoint Energy has recently launched new account service enhancements, giving natural gas customers even more convenient options accessible 24 hours a day, seven days a week through CenterPointEnergy.com or its automated phone system.

“We are improving the way we do business with our customers by giving them continuous access to a variety of account tools without needing to speak with a customer service representative,” said Gregg Knight, division vice president, Customer Service. “We’ll continue to look for ways to better serve our customers’ needs and make doing business with CenterPoint Energy fast, easy and convenient.”

New options, which can be accessed around the clock at CenterPointEnergy.com/selfservice or by calling the company’s phone center at 800-245-2377, will allow customers to:

  • Make a One-Time Payment via a checking or savings account for no fee or use their debit or credit card for a small fee, paid to a third-party vendor.
  • Make a credit or debit card payment through the company’s paperless billing service, Online Billing. These transactions also include a small fee, paid to a third-party vendor.
  • Set up a payment extension or arrangement and report a payment made at one of CenterPoint Energy’s authorized payment centers.
  • Available after April 16th, if residential service is disconnected for non-payment, a customer will be able to determine the reconnection amount, make the payment and automatically set up a reconnection order online or by phone.
  • Request a credit reference letter

These account service enhancements are intended to provide increased customer satisfaction by saving time, ensuring immediate delivery of payments and allowing for faster service reconnections.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission and distribution, natural gas distribution, competitive natural gas sales and services, interstate pipelines and field services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. Assets total more than $20 billion. With about 8,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 135 years. In Minnesota, CenterPoint Energy is the state’s largest natural gas distribution utility, serving about 800,000 customers in 260 communities. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit CenterPointEnergy.com.

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​Date Given ​City ​Grant Amount Given ​Safety Related Equipment/Project
​8/21/17 ​ ​​Arlington​$2,500​Thermal imaging camera
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“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 17, 2017 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects. The company recently awarded the City of Bethel a $2,500 grant for a repair on a self-contained breathing apparatus compressor that will be used to serve the community.

“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS - August 15, 2017 - CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded several communities grants that will be used to serve the communities. They are listed below:

​Date Given​City​Grant Amount Given​Safety Related Equipment/Project
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To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS - August 14, 2017 - CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded several communities grants that will be used to serve the communities. They are listed below:

 
​Date Given ​City ​Grant Amount Given ​Safety Related Equipment/Project
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​Fridley​$2,500​Severe weather alarm
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“Safety is one of CenterPoint Energy’s core values. Through the Community Partnership Grant program CenterPoint Energy has partnered with communities supporting our shared commitment to safety while delivering a safe, reliable natural gas service for over 150 years. Over the past 14 years, CenterPoint Energy has contributed $1.5 million toward safety initiatives in our communities,” said Jean Krause, Community Relations Director for CenterPoint Energy. “These grants help us stay connected with our emergency officials and aid them in keeping our neighbors and communities safe. “

To see what CenterPoint Energy is doing in the community, please visit our 2016 Corporate Responsibility Report.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

August 11 (8/11) serves as a reminder to always call before digging

Houston – Aug. 11, 2017 – Today's date of 8/11 is a reminder for everyone to call the national "Call Before You Dig" number – 811 – prior to any digging project. One free call to 811 before digging can prevent injuries, property damage, service disruption and possible costly fines for damaged infrastructure.

"It doesn't matter where you're digging in your yard; we encourage everyone to always call 811 before any digging project. On this day and throughout the year we continue to remind homeowners and professional contractors alike to call before digging to eliminate the risk of striking an underground utility line," said Joe Berry, director of Damage Prevention for CenterPoint Energy. "The number-one cause of underground utility damage is not digging properly. The only physical way to know what's below is to call and have the utilities buried in your area marked. Not only is it a free call and service, it is also the law."

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The depth of utility lines varies and there may be multiple utility lines in a common area. Whether it is a small project like planting a tree, or a larger one such as hiring a professional to install a lawn irrigation system, smart digging means calling 811 before each job. For more information, visit call811.com.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns 54.1 percent of the common and subordinated units representing limited partner interests in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, please visit www.CenterPointEnergy.com.