Veteran receives generator through CenterPoint Energy’s Power a Hero program
2016-11-08T06:00:00Z

Houston, TX – November 8, 2016 - Marine Corps Corporal Jack Goodroe and his wife Laurel recently received a natural gas standby generator through CenterPoint Energy’s Power a Hero program. 

During his second deployment to Iraq, Goodroe sustained a multitude of injuries from an improvised explosive device (IED). Today, Goodroe deals with daily pain and the hindrance of his injuries. 

“It’s now just a way of life. I’ve learned to live with it and accept it,” admits Goodroe. “I require a CPAP machine at night while sleeping. When we lost power during Ike, my wife and I had to stay with friends that had electricity.  Now I can stay in my home knowing that the power will always be on thanks to the generator.  That’s not only very reassuring, but it means I can return the favor and come to the aid of friends should they lose power.” 

To learn more about CenterPoint Energy’s Power a Hero program, visit CenterPointEnergy.com/Generators​

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CenterPoint Energy making significant progress restoring service following natural gas outage in Paragould

HOUSTON – December 2, 2016 - CenterPoint Energy has made progress in restoring natural gas service to approximately 450 customers in Paragould, Ark. Customers have been without gas service because of a disruption in the company's gas supply which occurred yesterday afternoon.

"We called in additional employees from other parts of Arkansas which allowed us to turn off each customer's meter yesterday," said Terry Rollins, district director for CenterPoint Energy. "We are now beginning the process of going home to home to restore service to each customer."

The relighting process requires CenterPoint Energy employees to have access to each location to light pilots and check to make sure it is safe to resume service.

"We understand this is an inconvenience, but we appreciate our customers' cooperation and patience," Rollins said. "If at all possible, we'd like to ask that customers be at home since it is necessary for our employees to go inside to restore natural gas service.

"A customer needs to call us only if there is a door hanger at their home or business indicating that we've already been by to attempt to restore service. Please call the number on the door tag left by our service personnel."

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the re-pressurization process.

"We estimate that all customers who are home will have service restored by this evening," Rollins said.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.

CenterPoint Energy reports natural gas outage for customers in Paragould, Arkansas

Houston – December 1, 2016 - CenterPoint Energy is experiencing a natural gas outage on the east side of Paragould, Arkansas that is affecting about 450 customers.

"Safety is our number one priority as we work to restore natural gas service," said Terry Rollins, district director for CenterPoint Energy. "As part of our procedure, we have begun the process this afternoon of turning off each customer's natural gas meter; our goal is to have each meter turned off by later this evening.

"We will then work to ensure that the natural gas distribution lines are clear of air. Once the lines are clear, our certified service technicians will begin performing a series of safety checks to ensure there is no risk involved in restoring gas service," Rollins added. "To perform these inspections, CenterPoint Energy service technicians will need to enter each home or business; we expect this process to begin tomorrow morning and continue throughout the day tomorrow. We have also brought in technicians from other parts of the state to assist in restoring gas service."

"There is no need to call us as we make our initial assessments," Rollins said. "We anticipate restoring service to most customers by end of day tomorrow. At this time, no action is required on the part of the customer. If an adult over age 18 is not at the service address when a technician arrives, the company will leave a door hanger with instructions."

For safety reasons, the company urges customers not to turn any valves or tamper with the natural gas meter. Opening or turning any valves could allow air to enter the natural gas lines, which would hinder the restoration process.

For updates, follow CenterPoint Energy on Twitter: @CNPAlerts.

CenterPoint Energy issues important cold weather safety tips

HOUSTON – November 30, 2016 – As the temperatures drop, CenterPoint Energy reminds natural gas customers of some important tips to stay safe and warm this season.

Carbon monoxide (CO) is a poisonous gas that is colorless, odorless, tasteless and non-irritating, and any fuel-burning appliance in the home has the potential to produce CO. To prevent CO buildup:

  • Have your heating system checked annually by a qualified heating and air conditioning technician.
  • Follow manufacturers' operating instructions properly for gas heating equipment.
  • Do not use stovetop burners or ovens to heat a room since they are not designed for this use.
  • Make sure to follow the blue flame rule. Natural gas flames should burn blue except natural gas fireplace logs which burn orange to have a more realistic wood burning look.
  • Crack windows slightly if using unvented space heaters.
  • Consider buying a CO detector as another line of defense against CO poisoning. CenterPoint Energy recommends buying one with an audible alarm and continuous digital display; make sure it is tested to the national standard for residential CO detectors (UL2034 or IAS NO. 6-96).

 If you are in a room with operating gas equipment and experience a headache, followed by dizziness and nausea, you may be experiencing CO poisoning. Get fresh air immediately, and call CenterPoint Energy. For more information on natural gas safety, visit CenterPointEnergy.com/Safety.

CenterPoint Energy joins the Global #GivingTuesday Movement

​​HOUSTON, TX – November 29, 2016 – CenterPoint Energy has joined #GivingTuesday, a global day of giving that harnesses the power of individuals, communities and organizations to encourage philanthropy and to celebrate generosity worldwide. Today, more than 800 gifts will be collected for the Salvation Army’s Angel Tree Program in advance of the Christmas holiday in the company’s Houston region, and approximately 350 gifts are expected to be collected in Minnesota next week.

Since 1889, the Salvation Army has provided Christmas assistance to disadvantaged families and individuals to ensure that they have a wonderful holiday season. CenterPoint Energy has been a long-time supporter of the program, collecting more than 4,200 donations over the past seven years, helping to provide a merry Christmas for more than 4,000 families in the Greater Houston area. 
 
“We are so excited to once again participate in the Salvation Army’s Angel Tree Program,” said Diane Englet, senior director of Community Relations for CenterPoint Energy. “This cause brings so much joy and excitement to our employees. Every year they look forward to receiving their Angel Tree tags and have continued to increase the number they request. It truly is a heartwarming sight to see the smiles on their faces as they bring in their gifts on collection day!”

Because of the generosity of employees throughout CenterPoint Energy’s service territory, countless other organizations have received financial and volunteer support over the years. Last year, CenterPoint Energy partnered with local blood drives to donate a total of 4,830 pints of blood, which is the equivalent of saving more than 14,000 lives.  

“With more than 203,000 hours of volunteer service provided by employees in 2015, valued by the Independent Sector at $4.7 million, CenterPoint Energy has been able to offer support for organizations that do so much for so many, throughout the company’s service territory,” added Englet.  

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 

About #GivingTuesday

#GivingTuesday is a movement to celebrate and provide incentives to give—the 2016 iteration will be held on November 29, 2016. This effort harnesses the collective power of a unique blend of partners—nonprofits, businesses and corporations as well as families and individuals—to transform how people think about, talk about and participate in the giving season. #GivingTuesday inspires people to take collaborative action to improve their local communities, give back in better, smarter ways to the charities and causes they celebrate and help create a better world. #GivingTuesday harnesses the power of social media to create a global moment dedicated to giving around the world. 

​To learn more about #GivingTuesday participants and activities or to join the celebration of giving, please visit:



​View an infographic about CenterPoint Energy's contribution to #GivingTuesday here​.


CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. 



CenterPoint Energy files to change natural gas rates for Houston-area customers

​Filing meets the statutory requirement to file a rate case and seeks:

  • Consolidation of rates for Houston and Texas Coast Divisions,
  • Recovery of increased costs of delivering safe, reliable gas service, and
  • ​Establishment of a Safety and System Integrity Rider to recover expenses incurred due to  pipeline safety and integrity regulations 
HOUSTON – November 16, 2016 - CenterPoint Energy today filed with municipal regulatory authorities and the Texas Railroad Commission to change the company’s natural gas distribution rates for Houston-area customers. The company is required by Texas statute to file a rate case for its Houston Division. The effect on individual monthly bills will vary depending on natural gas use. 

“We are proposing to change the base rate portion of the bill not only because of the statutory requirement to file, but also because the cost of distributing natural gas to our customers  has continued to increase since our last standard rate case in 2010,” said Randy Pryor, CenterPoint Energy’s vice president of Gas Operations. “Earning a reasonable return on investment is critical to our ability to continue to operate a safe system and to meet the needs of customers now and in the future.”

The principal reasons CenterPoint Energy is making this filing are to:

  • Meet a statutory requirement to file a rate case,
  • Consolidate its Houston and Texas Coast Divisions to reflect the way the divisions are operationally and geographically aligned and to achieve administrative efficiencies, 
  • Increase rates to address increases in the cost of distributing natural gas to customers and so that the Company may continue investing in safe and reliable infrastructure now and in the future, and 
  • Establish a Safety and System Integrity Rider (SSI) to recover expenses incurred as a result of natural gas pipeline safety and integrity regulations.

 If approved, customers throughout Houston and surrounding areas will have a single set of rate schedules and charges for their natural gas service.  Residential customers within the Houston and Texas Coast Divisions would pay the same fixed monthly charge of $16.75 and the same usage rate of $0.08514 for each hundred cubic feet (Ccf) of gas used. Residential customers throughout Houston and surrounding areas would also pay a uniform rate for the cost of gas which the company passes on to customers with no mark up. 

An average residential bill with usage of 34 Ccf would be approximately $38 per month, excluding taxes.  If approved, the new rates would go into effect in the 2nd quarter of 2017 and generate approximately $31 million in additional revenue on an annual basis.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the Web site at www.CenterPointEnergy.com. 

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995.  These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future events, such as future regulatory actions on the filing with municipal regulatory authorities and the Texas Railroad Commission and the impact of such actions, and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release.