CenterPoint Energy Scores Highest on Customer Engagement among Texas Electric Utilities

HOUSTON, TX – August 16, 2016 - With a score of 721 (on a 1,000-point scale), CenterPoint Energy, Inc. (NYSE: CNP) scores highest among Texas electric transmission & distribution service providers (TDSPs) on residential customer engagement, according to the Texas TDSP Trusted Brand & Customer Engagement study, a Cogent Reports™​ study by Market Strategies International. The study was conducted in the second half of 2015 and first half of 2016 among 2,820 electric service customers residing in Texas in six deregulated electric service territories.

TDSPs are the companies that own and maintain wires, poles and electric infrastructure and facilitate the distribution of electricity within a given region. CenterPoint Energy’s score is 30 points higher than the 691 market average. Customer engagement is scored based upon an Engaged Customer Relationship (ECR) index that comprises three components—Operational Satisfaction, Brand Trust and Product Experience. CenterPoint Energy posts the highest score on each of these components among other Texas TDSPs.

“The focus and strategy CenterPoint Energy put into building strong relationships with its customers has really paid off, resulting in the highest ECR score by a significant amount,” said Chris Oberle, senior vice president at Market Strategies International. “Operational Satisfaction is the utility’s strongest-performing component, and there is now a great opportunity to leverage its superior operational performance into even deeper customer relationships with high value-added product usage.”

“In addition to achieving the highest ECR score, we are the only TDSP to score over 700 on safety and reliability, significantly higher than the market average on customer effort to obtain service, and significantly higher for community support,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “We are extremely proud of these results.” 

About Texas TDSP Trusted Brand & Customer Engagement Study

The sample design uses US census data and strict quotas to ensure a demographically balanced sample of each evaluated utility’s customers based on age, gender, income, race and ethnicity. Utilities were weighted to balance the influence of each utility’s customers on survey results. Market Strategies will supply the exact wording of any survey question upon request.
 
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. 

2016-08-16T05:00:00Z
CenterPoint Energy issues important natural gas flooding safety tips

​​HOUSTON, TX – August 15, 2016 – CenterPoint Energy wants to remind customers of important natural gas flooding safety tips:​

  • ​Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 800-477-0177, and CenterPoint Energy will send a trained service technician immediately.

After the Flood

  • ​If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.
  • Before conducting debris cleanup, to locate underground natural gas lines and other underground utility lines, and before digging on property, call 811 - the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 800-477-0177.

Once flood waters recede, CenterPoint Energy crews will be assessing damage to our facilities in affected areas. If the equipment that serves your residence or business was damaged, you will be contacted by CenterPoint Energy so that repairs can be made. 

2016-08-15T05:00:00Z
CenterPoint Energy urges customers to be on alert for potential scam

New Braunfels, TX – August 12, 2016 – CenterPoint Energy is urging customers in the New Braunfels area to be on alert for a potential scam targeting natural gas customers. 

Posing as company employees, scammers are calling customers to tell them they are behind on their natural gas bills and have a short time to make a payment. The customers are told to make payments to avoid having their service shut off.

“It is important to note that while CenterPoint Energy does bill customers for natural gas service, we will never call customers and threaten them with service disconnection,” said Nelda Juarez, director of Gas​ Operations for CenterPoint Energy. “Additionally, any caller requesting banking or credit card information over the phone for payment should be considered suspicious and reported to CenterPoint Energy and local authorities.” 

To avoid falling victim to any scam, CenterPoint Energy reminds customers of the following: ​
  • Protecting personal and financial customer data is of utmost importance to CenterPoint Energy. 
  • CenterPoint Energy phone agents (whether inbound or outbound) will NEVER personally request banking or credit card information over the phone, but will instead transfer a customer to an automated system to collect payment information for natural gas bills. 
  • CenterPoint Energy phone agents (whether inbound or outbound) will NEVER threaten with service disconnection.
  • ​​Company field employees carry identification which clearly shows a photo and name, and will never ask for Social Security Numbers or bank data during a field visit.

For more information about natural gas payment methods, please click here

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at CenterPointEnergy.com.

2016-08-12T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Columbus an $840 grant for refurbishing fire and rescue wildfire backpack bags that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-10T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Grove City a $725 grant for emergency scene signs and traffic cones that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-10T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 9, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of St. Michael a $2,500 grant for emergency response pagers that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-10T05:00:00Z
Jeff Niederloh, New Hope resident, recognized as 2016 Outstanding Volunteer

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy employee and New Hope resident, Jeff Niederloh, was recently recognized as a CenterPoint Energy Outstanding Volunteer for exceptional service to his local community. He, along with nine other outstanding volunteers, will be awarded a $500 Grant Incentive for Volunteers (GIVE) for donation to the nonprofit organization of his choice.

Niederloh, a senior financial analyst for CenterPoint Energy, volunteers for the Minnesota-based organization Can Do Canines. He and his family regularly take in puppies for 12 to 18 months and raise them to be assistance dogs for clients with various disabilities. “I know that the efforts me and my family have made will impact another person’s life for a very long time,” said Niederloh. “Everyone benefits when people are more independent and do not have to rely solely on government aid and services.”

Each year, CenterPoint Energy recognizes ten employees from across its service territory for the company’s Outstanding Volunteer Award. Recipients are selected based on their volunteer efforts within the company and their local communities.

“These volunteers reflect the caring, unselfish spirit that many of our company’s employees demonstrate in their communities,” said Jean Krause, community relations director at CenterPoint Energy. “CenterPoint Energy is proud to partner with community organizations like this to build inclusive and sustainable communities in each of the areas that we serve.” 

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 

2016-08-10T05:00:00Z
Gina Swanson, Minneapolis resident, recognized as 2016 Outstanding Volunteer

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy employee and Minneapolis resident, Gina Swanson, was recently recognized as a CenterPoint Energy Outstanding Volunteer for exceptional service to her local community. She, along with nine other outstanding volunteers, were awarded a $500 Grant Incentive for Volunteers (GIVE) for donation to the nonprofit organization of her choice.

Swanson, an operations generalist for CenterPoint Energy, serves on the church council and has taught Sunday school at Faith Lilac Way Church in Robbinsdale, Minnesota. She also volunteers regularly with Junior Achievement and is a regular blood and platelet donor. “I’ve always been passionate about youth – both because I have children myself and because it makes such a difference in young people’s lives when someone cares enough to take time to work with them,” said Swanson. “If you can find something that touches or helps another person, then it’s worth it.”

Each year, CenterPoint Energy recognizes ten employees from across its service territory for the company’s Outstanding Volunteer Award. Recipients are selected based on their volunteer efforts within the company and their local communities.

“These volunteers reflect the caring, unselfish spirit that many of our company’s employees demonstrate in their communities,” said Diane Englet, senior director of Corporate Community Relations at CenterPoint Energy. “CenterPoint Energy is proud to partner with community organizations like this to build inclusive and sustainable communities in each of the areas that we serve.” 

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 

2016-08-10T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 8, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Ramsey a $2,500 grant for automated electronic defibrillators that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-08T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 8, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Orono a $720 grant for an automated external defibrillator that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-08T05:00:00Z
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