CenterPoint Energy’s Bonnie Creason, a Golden Valley resident, receives the Bruce A. Palmer Distinguished Volunteer Service Award

“This award reflects the caring, unselfish spirit that many of our company’s employees demonstrate in their communities.”- CenterPoint Energy

MINNEAPOLIS – August 30, 2016 – CenterPoint Energy employee and Golden Valley resident, Bonnie Creason, was recently selected by YouthCARE to receive the Bruce A. Palmer Distinguished Volunteer Service Award in recognition of her tireless service to youth in the Twin Cities communities. The award is the highest recognition bestowed upon YouthCARE volunteers and winners are chosen by a selection committee made up of senior staff. 

“This award reflects the caring, unselfish spirit that many of our company’s employees demonstrate in their communities,” said Jean Krause, community relations director for CenterPoint Energy. “CenterPoint Energy is proud to see its employees partnering with community organizations like this to build inclusive and sustainable communities in each of the areas that we serve.” 

Creason, an art director for CenterPoint Energy, mentors young women in the Little Earth Community in south Minneapolis through the Young Women’s Mentoring Program and also serves on the YouthCARE marketing and events committee. “My relationships with the girls, other youth, the community, the organization and other volunteers inspire me every day,” said Creason. “I’ve always felt a momentous way to change the world is to be there for a child.  They just need someone to pay attention to them, and create expectations and experience that help them become successful.”

 “YouthCARE’s mission is to promote respect for self and others, develop future leaders and provide youth with positive multicultural activities and relationships with caring adults,” added Willie Dean, Ph.D., executive director for YouthCARE. “Bonnie has given unselfishly of her time, talents, and treasures to help ensure that YouthCARE has the resources to serve youth in our community.”

Creason was presented her award during Visitors’ Day at Camp Sunrise, a year-round YouthCARE outdoor educational program focused on bringing together Twin Cities youth, ages 13-18 years, from diverse ethnic, racial and cultural backgrounds to live and work in an outdoor community. Creason and her husband, Douglas Giron, helped prepare camp for this season by cutting grass, removing debris and helping set-up equipment.

About YouthCARE

Since 1974, YouthCARE has led ambitious multicultural youth development programs to empower youth in Minneapolis and St. Paul to thrive and lead. 
Through innovative programming and relationships with caring adults, participants find the support, education, and perspective to become global citizens and community leaders.

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 


2016-08-30T05:00:00Z
CenterPoint Energy recognizes Outstanding Volunteers

Houston, TX – August 25, 2016 – CenterPoint Energy recently recognized ten employees as Outstanding Volunteers for their exceptional service within their local communities in 2015. They will each be awarded a $500 Grant Incentive for Volunteers (GIVE) grant for donation to the nonprofit organization of their choosing.

“These volunteers reflect the caring, unselfish spirit that many of our company’s employees demonstrate in their communities,” said Diane Englet, senior director of Corporate Community Relations at CenterPoint Energy. “CenterPoint Energy is proud to partner with community organizations to build inclusive and sustainable communities in each of the areas that we serve.” 

The Outstanding Volunteer recipients are:​
  • Jennifer Alexander - operations support representative in Byram, Miss.
    • ​Community organization - American Cancer Society/Copiah County Relay for Life.
  • ​Mattie Cade - senior administrative assistant in Houston, TX.
    • ​Community organization - Junior Achievement
  • Mitchell Crocker - senior technical analyst in Houston, TX.
    • ​Community organization - Fifth Ward Enrichment Program
  • Richard Hartstein - C&M technician in Lufkin, TX.
    • ​​​Community organization - Shen-Chuan
  • ​Clayton Hayes - C&M technician in Searcy, Ark.
    • ​Community organization - Letona Volunteer Fire Department
  • David Holmes - odorization technician in Richmond, TX.
    • ​Community organization - Rosenberg National Little League
  • ​Jeff Niederloh - senior financial analyst in Minneapolis, Minn.
    • ​​Community organization - Can Do Canines
  • Shalonda Smith - senior administrative assistant in Houston, TX.
    • ​Community organization - Cy-Fair Sports Association (Cheerleading)
  • Gina Swanson - operations generalist in Linden, Minn.
    • ​Community organization - Faith Lilac Way Church
  • Gary Vander Henst - senior IT programmer analyst in Houston, TX.
    • ​Community organization - Cystic Fibrosis

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community. 



2016-08-25T05:00:00Z
CenterPoint Energy helps natural gas customers in south Louisiana impacted by recent flooding
  • ​​​​​Offers customers assistance with natural gas accounts including waiving late fees and deposits, suspending past-due bills
  • Donates to American Red Cross for flood relief efforts

HOUSTON, TX – August 24, 2016 –CenterPoint Energy is offering assistance to natural gas customers who were impacted by the recent flooding. 

“The heavy rainfall in south Louisiana has forced thousands of people from their homes and resulted in the worst natural disaster to strike the United States since Super Storm Sandy,” said Trey Kuchar, vice president of Gas Operations in Louisiana. “CenterPoint Energy is here to help impacted natural gas customers during this flooding emergency.”

If customers need assistance with a flood-related matter, they can call 800-477-0177.  To assist, CenterPoint Energy is:

  • Waiving recent late fees,
  • Stopping disconnections for non-payment,
  • Accepting requests for payment arrangements,
  • Waiving deposits if a customer is reconnecting service because the previous account was closed due to flood damage, and
  • Suspending past-due collection efforts.
“Respect for the communities in which we operate is a core value upon which CenterPoint Energy has operated for more than 140 years. That’s why in addition to helping with natural gas accounts, CenterPoint Energy has made a $10,000 donation to the American Red Cross to support residents who have been displaced,” added Kuchar. 

The public can help by making a financial donation by visiting RedCross.org​, calling 1-800-RED CROSS or texting the word LAFLOODS to 90999 to make a $10 donation.



2016-08-24T05:00:00Z
CenterPoint Energy and the Houston Dynamo offer chance to win game tickets

Houston, TX – August 24, 2016 – CenterPoint Energy is partnering with the Houston Dynamo to offer Houston-area residents a chance to win Dynamo tickets and meet defender DaMarcus Beasley by entering the Houston Dynamo® and CenterPoint Energy Power Alert ServiceSM Sweepstakes.​

Six lucky winners will get two tickets to the Dynamo regular season home game on September 30, two passes to a post-game meet and greet with DaMarcus Beasley, two Dynamo jerseys and one $100 prepaid gift card.

CenterPoint Energy’s Power Alert Service is a free* and convenient program that automatically delivers email, text and/or phone call alerts when the power goes out at or near your address. Power Alert Service provides an estimated time the problem will be fixed and notifies you when power has been restored.

Entries will be accepted until 5 p.m. on September 5. No purchase is necessary to enter or win. To enter and view official contest rules, visit CenterPointEnergy.com/Dynamo​ today.

* Standard text messaging fees may apply

2016-08-24T05:00:00Z
CenterPoint Energy and the Houston Astros present Power Alert ServiceSM Sweepstakes

Houston, TX – August 18, 2016 – CenterPoint Energy is partnering with the Houston Astros to offer customers in CenterPoint Energy Houston Electric’s service territory a chance to win Astros tickets and more by entering the Houston Astros® and CenterPoint Energy Power Alert ServiceSM Sweepstakes.​

The lucky winner will get four tickets to one Astros 2016 regular season home game (Sept. 23, 24 or 25), a meet and greet with Astros legend Jose Cruz, a ballpark tour and one $500 Astros gift card that is good for food, beverages and souvenirs at Minute Maid Park.

CenterPoint Energy’s Power Alert Service is a free* and convenient program that automatically delivers email, text and/or phone call alerts when the power goes out at or near your address. Power Alert Service provides an estimated time the problem will be fixed and notifies you when power has been restored.

Entries will be accepted until 11:59 p.m. on Sept. 5. No purchase is necessary to enter or win. 
To enter and view official contest rules, visit Astros.com/PowerAlertService​ today.

* Standard text messaging fees may apply


2016-08-18T05:00:00Z
CenterPoint Energy Scores Highest on Customer Engagement among Texas Electric Utilities

HOUSTON, TX – August 16, 2016 - With a score of 721 (on a 1,000-point scale), CenterPoint Energy, Inc. (NYSE: CNP) scores highest among Texas electric transmission & distribution service providers (TDSPs) on residential customer engagement, according to the Texas TDSP Trusted Brand & Customer Engagement study, a Cogent Reports™​ study by Market Strategies International. The study was conducted in the second half of 2015 and first half of 2016 among 2,820 electric service customers residing in Texas in six deregulated electric service territories.

TDSPs are the companies that own and maintain wires, poles and electric infrastructure and facilitate the distribution of electricity within a given region. CenterPoint Energy’s score is 30 points higher than the 691 market average. Customer engagement is scored based upon an Engaged Customer Relationship (ECR) index that comprises three components—Operational Satisfaction, Brand Trust and Product Experience. CenterPoint Energy posts the highest score on each of these components among other Texas TDSPs.

“The focus and strategy CenterPoint Energy put into building strong relationships with its customers has really paid off, resulting in the highest ECR score by a significant amount,” said Chris Oberle, senior vice president at Market Strategies International. “Operational Satisfaction is the utility’s strongest-performing component, and there is now a great opportunity to leverage its superior operational performance into even deeper customer relationships with high value-added product usage.”

“In addition to achieving the highest ECR score, we are the only TDSP to score over 700 on safety and reliability, significantly higher than the market average on customer effort to obtain service, and significantly higher for community support,” said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. “We are extremely proud of these results.” 

About Texas TDSP Trusted Brand & Customer Engagement Study

The sample design uses US census data and strict quotas to ensure a demographically balanced sample of each evaluated utility’s customers based on age, gender, income, race and ethnicity. Utilities were weighted to balance the influence of each utility’s customers on survey results. Market Strategies will supply the exact wording of any survey question upon request.
 
CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com. 

2016-08-16T05:00:00Z
CenterPoint Energy issues important natural gas flooding safety tips

​​HOUSTON, TX – August 15, 2016 – CenterPoint Energy wants to remind customers of important natural gas flooding safety tips:​

  • ​Do not turn off your natural gas service at the meter; doing so could allow water to enter the natural gas lines.
  • Be alert for the smell of natural gas. If you smell gas, leave the area immediately and tell others to leave, too.
  • If you smell gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
  • Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 800-477-0177, and CenterPoint Energy will send a trained service technician immediately.

After the Flood

  • ​If your home was flooded, call a licensed plumber or gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint Energy to reconnect service. This includes outdoor gas appliances including pool heaters, gas grills and gas lights.
  • Before conducting debris cleanup, to locate underground natural gas lines and other underground utility lines, and before digging on property, call 811 - the nationwide Call Before You Dig number.
  • Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint Energy at 800-477-0177.

Once flood waters recede, CenterPoint Energy crews will be assessing damage to our facilities in affected areas. If the equipment that serves your residence or business was damaged, you will be contacted by CenterPoint Energy so that repairs can be made. 

2016-08-15T05:00:00Z
CenterPoint Energy urges customers to be on alert for potential scam

New Braunfels, TX – August 12, 2016 – CenterPoint Energy is urging customers in the New Braunfels area to be on alert for a potential scam targeting natural gas customers. 

Posing as company employees, scammers are calling customers to tell them they are behind on their natural gas bills and have a short time to make a payment. The customers are told to make payments to avoid having their service shut off.

“It is important to note that while CenterPoint Energy does bill customers for natural gas service, we will never call customers and threaten them with service disconnection,” said Nelda Juarez, director of Gas​ Operations for CenterPoint Energy. “Additionally, any caller requesting banking or credit card information over the phone for payment should be considered suspicious and reported to CenterPoint Energy and local authorities.” 

To avoid falling victim to any scam, CenterPoint Energy reminds customers of the following: ​
  • Protecting personal and financial customer data is of utmost importance to CenterPoint Energy. 
  • CenterPoint Energy phone agents (whether inbound or outbound) will NEVER personally request banking or credit card information over the phone, but will instead transfer a customer to an automated system to collect payment information for natural gas bills. 
  • CenterPoint Energy phone agents (whether inbound or outbound) will NEVER threaten with service disconnection.
  • ​​Company field employees carry identification which clearly shows a photo and name, and will never ask for Social Security Numbers or bank data during a field visit.

For more information about natural gas payment methods, please click here

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at CenterPointEnergy.com.

2016-08-12T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Columbus an $840 grant for refurbishing fire and rescue wildfire backpack bags that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-10T05:00:00Z
CenterPoint Energy awards grants to communities for safety initiatives

MINNEAPOLIS – August 10, 2016 – CenterPoint Energy’s Community Partnership Grant Program awards grants to local communities to fund safety-related equipment and projects.  The company recently awarded the City of Grove City a $725 grant for emergency scene signs and traffic cones that will be used to serve the community.

“At CenterPoint Energy our top priority is to encourage safety awareness and safe practices in our communities.  We are pleased that through our matching grant program, we are able to help cities leverage local resources to purchase needed safety equipment, training or provide financial support for important safety-related projects,” said Jean Krause, Community Relations Director for CenterPoint Energy.  “Through these types of grant programs, we are able to stay connected with our emergency officials and aid them in keeping our neighbors and communities safe.”

Over the past 14 years, through its Community Partnership Grant Program, CenterPoint Energy has contributed over $1 million dollars in donations to communities for safety initiatives.  To see what CenterPoint Energy is doing in the community, please visit CenterPointEnergy.com/community.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,400 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. The utility also operates a non-regulated business in Minnesota called Home Service Plus®. For more information, visit the website at CenterPointEnergy.com.

2016-08-10T05:00:00Z
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