CenterPoint Energy honored by Junior Achievement with A U.S. President's Volunteer Service Award

HOUSTON – March 14, 2017 – Junior Achievement USA® (JA) announced that it has honored CenterPoint Energy with a Bronze level 2015-2016 U.S. President's Volunteer Service Award for providing more than 5,000 volunteer hours to local Junior Achievement offices during the 2015-2016 school year. The U.S. President's Volunteer Service Award was presented to 64 organizations at an evening awards ceremony during the JA Volunteer Summit, on March 7, 2017 in New York, NY.

In 2003, President George W. Bush established the President's Council on Service and Civic Participation (the Council) to recognize the valuable contributions volunteers make in communities and encourage more people to serve. The Council created the President's Volunteer Service Award program as a way to thank and honor individuals who, by their demonstrated commitment and example, inspire others to engage in volunteer service. In 2006, Junior Achievement became an official certifying organization for this award, which recognizes corporations with a U.S. presence that provide volunteers to teach JA programs anywhere in the world.

"Junior Achievement volunteers are important mentors for young people, bringing our programs to life. JA volunteers share their experiences and skills with students while delivering our programs, teaching them how to manage their money, succeed in the workforce, or start a business that creates jobs and grows the economy. JA's volunteers are critical to our organization's success and are a vital part of our mission," said Rick Franke, president of Junior Achievement of Southeast Texas.

"Respect for the communities in which we operate is a core value upon which CenterPoint Energy has operated for many years," said Scott Prochazka, president and chief executive officer for CenterPoint Energy and JA of Southeast Texas board member. "Our company works with the communities we serve to enhance quality of life in the areas of community development, health and human services and education."

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community.

2017-03-14T05:00:00Z
CenterPoint Energy honored by Junior Achievement with A U.S. President's Volunteer Service Award

MINNEAPOLIS – March 14, 2017 – Junior Achievement USA® (JA) announced that it has honored CenterPoint Energy with a Bronze level 2015-2016 U.S. President's Volunteer Service Award for providing more than 5,000 volunteer hours to local Junior Achievement offices during the 2015-2016 school year. The U.S. President's Volunteer Service Award was presented to 64 organizations at an evening awards ceremony during the JA Volunteer Summit, on March 7, 2017 in New York, NY.

In 2003, President George W. Bush established the President's Council on Service and Civic Participation (the Council) to recognize the valuable contributions volunteers make in communities and encourage more people to serve. The Council created the President's Volunteer Service Award program as a way to thank and honor individuals who, by their demonstrated commitment and example, inspire others to engage in volunteer service. In 2006, Junior Achievement became an official certifying organization for this award, which recognizes corporations with a U.S. presence that provide volunteers to teach JA programs anywhere in the world.

 "Junior Achievement volunteers are important mentors for young people, bringing our programs to life. JA volunteers share their experiences and skills with students while delivering our programs, teaching them how to manage their money, succeed in the workforce, or start a business that creates jobs and grows the economy. JA's volunteers are critical to our organization's success and are a vital part of our mission," said Gina Blayney, president of Junior Achievement of the Upper Midwest.

"Respect for the communities in which we operate is a core value upon which CenterPoint Energy has operated for many years," said Scott Prochazka, president and chief executive officer for CenterPoint Energy and JA of Southeast Texas board member. "Our company works with the communities we serve to enhance quality of life in the areas of community development, health and human services and education."

To learn more about what CenterPoint Energy is doing in your community, visit CenterPointEnergy.com/Community.

2017-03-14T05:00:00Z
CenterPoint Energy Employees Present Workshop to Future Leaders

​CenterPoint Energy employees, in conjunction with the Beaumont Chamber Foundation, conducted a leadership workshop at Vidor High School on Wednesday, March 8, 2017. 

Nearly 40 high school students were chosen by their counselors and club sponsors to attend this workshop in an effort to grow their leadership skills.  The workshop combined activities, group projects, and personality quizzes in order to acquire necessary skills to lead their organizations.  The leadership workshop was the first in a new initiative to train local youth to become effective leaders.

Matt McCallon, Senior Marketing Consultant, and Tara Vincent, Ops Support Rep were two of the three presenters to the group of high school students attending the workshop.  They were honored to represent CenterPoint Energy and impart skills and knowledge regarding effective communication, group collaboration, and a charge to share newly learned skills with their peers.  McCallon and Vincent work out of CenterPoint's Southeast TX District Office in Beaumont, Texas.

 

 

2017-03-13T05:00:00Z
CenterPoint Energy recognized by the Greater Beaumont Chamber of Commerce with the Century Plus Award

HOUSTON – March 13, 2017 – CenterPoint Energy received The Century Plus Award presented by the Greater Beaumont Chamber of Commerce. This award is given to businesses that have been members of the chamber for over one hundred years. The awards were presented at the Member Recognition Luncheon 2017 on February 23. CenterPoint Energy district director Gary Chalk attended the luncheon and received the award on behalf of the company.

2017-03-13T05:00:00Z
Jason Ryan, from El Campo, TX, named CenterPoint Energy vice president of Regulatory and Government Affairs

HOUSTON – March 6, 2017 –Jason Ryan was named CenterPoint Energy vice president of Regulatory and Government Affairs, effective on March 1.

Ryan was the vice president of Regulatory Legal. While he will retain this, he will also be responsible for Regulatory, Government Relations and Local Relations across the company's footprint.  Ryan, who has represented the company in regulatory and legislative matters for more than 15 years, will report to Dana O'Brien, senior vice president, general counsel and corporate secretary.

Ryan leads the group of lawyers and other legal professionals responsible for representing CenterPoint Energy's electric and gas utilities in proceedings before state and federal agencies and any related appeals in the courts, as well as assists management in the development and implementation of regulatory strategies, including regulatory compliance programs. He also directly supports the company's state and federal legislative activities. 

"Our businesses are performing well, and this assignment aligns with our strategy and supports our leadership succession planning process," said Prochazka. "Jason brings a strong set of experiences and capabilities that will continue to drive our company forward."

Before joining CenterPoint Energy in 2009, Ryan was a managing partner at energy law firm RyanGlover LLP and a global projects attorney at Baker Botts LLP. He earned a bachelor's degree in business administration with honors from The University of Texas at Austin and also completed all requirements for a degree in management information systems. He received his law degree, also with honors, from The University of Texas School of Law and was an Intelligence Officer in the United States Navy.

2017-03-06T06:00:00Z
Joe Vortherms, from Wilmot, MN, named CenterPoint Energy senior vice president of Energy Services

HOUSTON – March 2, 2017 – Joe Vortherms, leader of CenterPoint Energy's growing unregulated natural gas sales and services business as vice president of Energy Services (CES), was named senior vice president of Energy Services, effective March 1.

Vortherms has been with CenterPoint Energy for more than 28 years and led the recent acquisitions of two retail energy services companies, which increases CES's scale and geographic reach and expands its capabilities.  Prior to his current position, Vortherms served as vice president of Gas Operations for Minnesota, where his responsibilities included gas utility operations and the company's Home Service Plus business.

Vortherms will report to Scott Prochazka, president and CEO of CenterPoint Energy.

"Our businesses are performing well, and this assignment aligns with our strategy and supports our leadership succession planning process," said Prochazka. "Joe brings a strong set of experiences and capabilities that will continue to drive our company forward."

Vortherms holds a Bachelor's degree in accounting and finance from Minnesota State University, Mankato; he's a Certified Public Accountant and a graduate of the Utility Executive Course at the University of Idaho.

2017-03-02T06:00:00Z
CenterPoint Energy names three executive positions

HOUSTON – March 1, 2017 – CenterPoint Energy (NYSE: CNP) announced the following executive organizational changes effective today:

Scott E. DoyleScott Doyle has been named senior vice president of Natural Gas Distribution, responsible for financial and operational results in the company's six state utility footprint. Doyle has been with the company for more than 20 years and has held numerous senior leadership roles in gas operations in Louisiana, Mississippi and Texas, as well as leadership roles in Electric Operations. Most recently, he was responsible for directing the company's gas and electric regulatory and legislative activities as well as Corporate Communications, Community Relations and Local Relations in Houston.

 

Joe VorthermsJoe Vortherms, who leads the company's growing unregulated natural gas sales and services business as vice president of Energy Services (CES), is named senior vice president of Energy Services. Vortherms has been with CenterPoint Energy for more than 28 years and led the recent acquisitions of two retail energy services companies, which increases CES's scale and geographic reach and expands its capabilities.  Prior to his current position, Vortherms served as vice president of Gas Operations for Minnesota, where his responsibilities included gas utility operations and the company's Home Service Plus business.

Doyle and Vortherms will report to Scott Prochazka, president and CEO of CenterPoint Energy.

Jason RyanIn addition to these changes, Jason Ryan, currently vice president of Regulatory Legal, is named vice president of Regulatory and Government Affairs. While retaining his Regulatory Legal function, he will be responsible for Regulatory, Government Relations and Local Relations across the company's footprint.  Ryan, who has represented the company in regulatory and legislative matters for more than 15 years, will report to Dana O'Brien, senior vice president, general counsel and corporate secretary.

"Our businesses are performing well, and these assignments align with our strategy and support our leadership succession planning process," said Prochazka. "Each of these leaders brings a strong set of experiences and capabilities that will continue to drive our company forward."

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com

 

2017-03-01T06:00:00Z
CenterPoint Energy reports full year 2016 earnings of $1.00 per diluted share; $1.16 per diluted share on a guidance basis

 

  • Company reiterates 2017 EPS guidance of $1.25 - $1.33.  Earnings growth driven by
    • Utility rate relief and continued customer growth,
    • Increased contribution from CenterPoint Energy Services, partially attributable to recent acquisitions, and
    • Increased earnings per Enable Midstream Partners' forecast, as provided on Enable's fourth quarter 2016 earnings call,
  • Company targets upper end of 4-6% earnings growth range for 2018

Houston, TX – Feb. 28, 2017 - CenterPoint Energy, Inc. (NYSE: CNP) today reported full-year 2016 net income of $432 million, or $1.00 per diluted share, compared to a net loss of $692 million, or a loss of $1.61 per diluted share in 2015. This loss included pre-tax impairment charges taken during 2015 totaling $1,846 million, related to midstream investments. 

On a guidance basis, full-year 2016 earnings were $1.16 per diluted share, consisting of $0.88 from utility operations and $0.28 from midstream investments. Full-year 2015 earnings on a guidance basis were $1.10 per diluted share, consisting of $0.79 from utility operations and $0.31 from midstream investments.

Fourth quarter 2016 earnings were $0.23 per diluted share, compared to a net loss of $1.18 per diluted share for the fourth quarter of 2015. This loss included pre-tax impairment charges totaling $984 million related to midstream investments. On a guidance basis, fourth quarter 2016 earnings were $0.26 per diluted share, compared to fourth quarter 2015 earnings of $0.27 per diluted share.

"I am very pleased with our performance in 2016. We had solid results and delivered more than 5 percent year-over-year EPS growth on a guidance basis," said Scott M. Prochazka, president and chief executive officer of CenterPoint Energy. "We continue to see notably strong customer growth across our service territory, including more than 2 percent customer growth in and around the Houston area."

Business Segments

Electric Transmission & Distribution

The electric transmission & distribution segment reported full-year 2016 operating income of $628 million, consisting of $537 million from the regulated electric transmission & distribution utility operations (TDU) and $91 million related to securitization bonds.Operating income for the same period of 2015 was $607 million, consisting of $502 million from the TDU and $105 million related to securitization bonds.

Full-year 2016 operating income for the TDU benefited from rate relief, customer growth with the addition of over 54,000 customers, as well as higher equity return, primarily due to true-up proceeds.  These increases were partially offset by higher depreciation, higher O&M expenses and lower right of way revenues. 

Natural Gas Distribution

The natural gas distribution segment reported full-year 2016 operating income of $303 million compared with $273 million in 2015. 

Full-year 2016 operating income for natural gas distribution improved as a result of rate relief, lower bad debt expense and customer growth with the addition of more than 35,000 customers. This improvement was partially offset by increased depreciation and amortization, increased labor and benefits expenses and increased contract services expenses. 

Energy Services

The energy services segment reported full-year 2016 operating income of $20 million, which included a mark-to-market loss of $21 million, compared with $42 million in 2015, which included a mark-to-market gain of $4 million. Excluding mark-to-market adjustments, operating income was $41 million in 2016 and $38 million in 2015. 

Midstream Investments

The midstream investments segment reported full-year 2016 equity income of $208 million, compared to a loss of $1,633 million in 2015, which included the impairment charges noted above. The impairments in 2015 were partially offset by full-year earnings of $213 million.

Earnings Outlook

CenterPoint Energy expects earnings on a guidance basis for 2017 in the range of $1.25 - $1.33 per diluted share.  This guidance includes anticipated utility operations earnings of $0.93 – $0.97 per diluted share and anticipated midstream investment earnings of $0.31 - $0.37 per diluted share.

The utility operations guidance range considers performance to date and certain significant variables that may impact earnings, such as weather, regulatory and judicial proceedings, throughput, commodity prices, effective tax rates, and financing activities.

In providing this guidance, the company uses a non-GAAP measure of adjusted diluted earnings per share that does not consider other potential impacts, such as changes in accounting standards or unusual items, earnings or losses from the change in the value of the ZENS securities and the related stocks, or the timing effects of mark-to-market accounting in the company's Energy Services business. 

In providing guidance for midstream investments, the company assumes a 54.1 percent limited partner ownership interest in Enable Midstream and includes the amortization of CenterPoint Energy's basis differential in Enable Midstream. CenterPoint Energy's guidance takes into account such factors as Enable Midstream's most recent public outlook for 2017 dated Feb. 21, 2017, and effective tax rates. The company does not include other potential impacts such as any changes in accounting standards or Enable Midstream's unusual items. 

Filing of Form 10-K for CenterPoint Energy, Inc.

Today, CenterPoint Energy, Inc. filed with the Securities and Exchange Commission (SEC) its Annual Report on Form 10-K for the year ended December 31, 2016. A copy of that report is available on the company's website, under the Investors section. Other filings the company makes with the SEC and certain documents relating to its corporate governance can also be found under the Investors section. 

Webcast of Earnings Conference Call

CenterPoint Energy's management will host an earnings conference call on Tuesday, February 28, 2017, at 10:00 a.m. Central time or 11:00 a.m. Eastern time. Interested parties may listen to a live audio broadcast of the conference call on the company's website under the Investors section. A replay of the call can be accessed approximately two hours after the completion of the call and will be archived on the website for at least one year.

 

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com.

This news release includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties.  Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release regarding future earnings, and future financial performance and results of operations, including, but not limited to earnings guidance, targeted dividend growth rate and any other statements that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release speaks only as of the date of this release. Factors that could affect actual results include (1) state and federal legislative and regulatory actions or developments affecting various aspects of CenterPoint Energy's businesses (including the businesses of Enable Midstream Partners (Enable Midstream)), including, among others, energy deregulation or re-regulation, pipeline integrity and safety, health care reform, financial reform, tax legislation, and actions regarding the rates charged by CenterPoint Energy's regulated businesses; (2) state and federal legislative and regulatory actions or developments relating to the environment, including those related to global climate change; (3) recording of non-cash goodwill, long-lived asset or other than temporary impairment charges by or related to Enable Midstream; (4) timely and appropriate rate actions that allow recovery of costs and a reasonable return on investment; (5) the timing and outcome of any audits, disputes or other proceedings related to taxes; (6) problems with construction, implementation of necessary technology or other issues with respect to major capital projects that result in delays or in cost overruns that cannot be recouped in rates; (7) industrial, commercial and residential growth in CenterPoint Energy's service territories and changes in market demand, including the effects of energy efficiency measures and demographic patterns; (8) the timing and extent of changes in commodity prices, particularly natural gas and natural gas liquids, and the effects of geographic and seasonal commodity price differentials, and the impact of commodity changes on producer related activities; (9) weather variations and other natural phenomena, including the impact on operations and capital from severe weather events; (10) any direct or indirect effects on CenterPoint Energy's facilities, operations and financial condition resulting from terrorism, cyber-attacks, data security breaches or other attempts to disrupt its businesses or the businesses of third parties, or other catastrophic events; (11) the impact of unplanned facility outages; (12) timely and appropriate regulatory actions allowing securitization or other recovery of costs associated with any future hurricanes or natural disasters; (13) changes in interest rates or rates of inflation; (14) commercial bank and financial market conditions, CenterPoint Energy's access to capital, the cost of such capital, and the results of its financing and refinancing efforts, including availability of funds in the debt capital markets; (15) actions by credit rating agencies; (16) effectiveness of CenterPoint Energy's risk management activities; (17) inability of various counterparties to meet their obligations; (18) non-payment for services due to financial distress of

CenterPoint Energy's and Enable Midstream's customers; (19) the ability of GenOn Energy, Inc. (formerly known as RRI Energy, Inc.), a wholly owned subsidiary of NRG Energy, Inc., and its subsidiaries to satisfy their obligations to CenterPoint Energy and its subsidiaries; (20) the ability of retail electric providers, and particularly the largest customers of the TDU, to satisfy their obligations

to CenterPoint Energy and its subsidiaries; (21) the outcome of litigation; (22) CenterPoint Energy's ability to control costs, invest planned capital, or execute growth projects; (23) the investment performance of pension and postretirement benefit plans; (24) potential business strategies, including restructurings, joint ventures, and acquisitions or dispositions of assets or businesses, for which no assurance can be given that they will be completed or will provide the anticipated benefits to CenterPoint Energy; (25) acquisition and merger activities and successful integration of such activities, involving CenterPoint Energy or its competitors; (26) the ability to recruit, effectively transition and retain management and key employees and maintain good labor relations; (27) future economic conditions in regional and national markets and their effects on sales, prices and costs; (28) the performance of Enable Midstream, the amount of cash distributions CenterPoint Energy receives from Enable Midstream, and the value of its interest in Enable Midstream, and factors that may have a material impact on such performance, cash distributions and value, including certain of the factors specified above and: (A) the integration of the operations of the businesses contributed to Enable Midstream; (B) the achievement of anticipated operational and commercial synergies and expected growth opportunities, and the successful implementation of  Enable Midstream's business plan; (C) competitive conditions in the midstream industry, and actions taken by Enable Midstream's customers and competitors, including the extent and timing of the entry of additional competition in the markets served by Enable Midstream; (D) the timing and extent of changes in the supply of natural gas and associated commodity prices, particularly natural gas and natural gas liquids, the competitive effects of the available pipeline capacity in the regions served by Enable Midstream, and the effects of geographic and seasonal commodity price differentials, including the effects of these circumstances on re-contracting available capacity on Enable Midstream's interstate pipelines; (E) the demand for crude oil, natural gas, NGLs and transportation and storage services; (F) changes in tax status; (G) access to growth capital; and (H) the availability and prices of raw materials for current and future construction projects; (29) effective tax rate; (30) the effect of changes in and application of accounting standards and pronouncements; (31) other factors discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2016, and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission.

Use of Non-GAAP Financial Measures by CenterPoint Energy in Providing Guidance

In addition to presenting its financial results in accordance with generally accepted accounting principles (GAAP), including presentation of net income and diluted earnings per share, CenterPoint Energy also provides guidance based on adjusted net income and adjusted diluted earnings per share, which are non-GAAP financial measures. Generally, a non-GAAP financial measure is a numerical measure of a company's historical or future financial performance that excludes or includes amounts that are not normally excluded or included in the most directly comparable GAAP financial measure. CenterPoint Energy's adjusted net income and adjusted diluted earnings per share calculation excludes from net income and diluted earnings per share, respectively, the impact of ZENS and related securities, mark-to-market gains or losses resulting from the company's Energy Services business and adjustments for impairment charges.  CenterPoint Energy is unable to present a quantitative reconciliation of forward looking adjusted net income and adjusted diluted earnings per share because changes in the value of ZENS and related securities, mark-to-market gains or losses resulting from the company's Energy Services business and impairment charges are not estimable.

Management evaluates the company's financial performance in part based on adjusted net income and adjusted diluted earnings per share.  We believe that presenting these non-GAAP financial measures enhances an investor's understanding of CenterPoint Energy's overall financial performance by providing them with an additional meaningful and relevant comparison of current and anticipated future results across periods.  The adjustments made in these non-GAAP financial measures exclude items that Management believes does not most accurately reflect the company's fundamental business performance.  These excluded items are reflected in the reconciliation tables of this news release, where applicable. CenterPoint Energy's adjusted net income and adjusted diluted earnings per share non-GAAP financial measures should be considered as a supplement to, and not as a substitute for, or superior to, net income and diluted earnings per share, which respectively are the most directly comparable GAAP financial measures.  These non-GAAP financial measures also may be different than non-GAAP financial measures used by other companies.

 

2017-02-28T06:00:00Z
River Oaks resident, Kimberly Johnston, named one of “Houston’s 50 Most Influential Women of 2016” by Houston Woman Magazine

Kim JohnstonHOUSTON – February 27, 2017 – CenterPoint Energy Tax vice president and River Oaks resident, Kimberly Johnston, has been named one of "Houston's 50 Most Influential Women of 2016" by Houston Woman Magazine. The magazine staff selected honorees from nominations submitted by subscribers.

Johnston has twenty five years of finance and tax experience with Fortune 500 companies, Big 4 accounting firms, and the U.S. Treasury in the areas of strategy, tax policy, audit negotiations, regulatory proceedings, mergers and acquisitions, and SEC matters. She is the founder of Good Works Houston, a community-based organization focused on tackling upward mobility challenges by growing innovative social enterprises. She also serves as a member of the Convergence Center for Policy Resolution convening leaders solving problems across the political divide on critical national issues.

Her inspiration to form Good Works Houston came from her American Leadership Forum experience convening Houstonian leaders to serve the public good.  "I became seriously concerned about Houston's growing social issues which pushed me to think differently about our solutions," said Johnston.  She hopes to foster a more vibrant community of leaders who are motivated to empower Houstonians in need by investing their talents in growing sustainable social enterprises.

"Kimberly is a great professional and a true leader for our company. She exemplifies CenterPoint core values and reflects the competitive spirit that so many of our colleagues demonstrate in their communities," said Bill Rogers, executive vice president and chief financial officer for CenterPoint Energy.

According to Beverly Denver, publisher of Houston Woman Magazine, "Those selected as Houston's 50 Most Influential Women of 2016 are individuals with vast networks of social and professional connections. They have earned an enviable reputation for their expertise in a particular field or arena. They are knowledgeable, credible and trustworthy. The thoughts and actions of these women influence the thoughts and actions of others. It is our distinct pleasure to introduce these remarkable women to our readers and to others in our community."

Kimberly, her husband, Michael, and four adult children are dedicated to build a brighter future for the Houston community.

About Houston's 50 Most Influential Women of the Year

Since 2008, Houston Woman Magazine has published an annual, keepsake edition featuring Houston's 50 Most Influential Women of the Year. Those previously recognized as Women of Influence by Houston Woman Magazine are listed, by year selected, online at www.houstonwomanmagazine.com/50women/.

About CenterPoint Energy

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. The company also owns a 54.1 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp.,  which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,700 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at www.CenterPointEnergy.com.

 

 

2017-02-27T06:00:00Z
CenterPoint Energy designated a 2016 Residential Customer Champion in Utility Trusted Brand & Engagement™ Residential study

MINNEAPOLIS - February 2, 2017 - CenterPoint Energy achieved top tier rankings among U.S. natural gas utilities throughout 2016 in the Midwest and South regions, designating the company a 2016 Residential Customer Champion by Cogent Reports. The Customer Champions list was compiled from year-end Engaged Customer Relations (ECR) scores and ratings from consumers surveyed for the annual Utility Trusted Brand & Customer Engagement™ study. The results are based on responses from more than 52,000 residential ratepayers for 130 leading gas and electric utilities throughout the U.S.  The study measures and tracks brand trust, customer engagement, satisfaction and relationship strength among residential customers.

"Over the past several years, we have made substantial investments to further enhance safety, reliability and service," said Gregg Knight, senior vice president and chief customer officer for CenterPoint Energy. "While these rankings confirm that our customers appreciate our efforts, we plan to continue working hard to improve our systems and service and earn our customers' trust."

 Rick Zapalac, senior vice president of Gas Operations for CenterPoint Energy agrees and added, "Whether it's in the field, in the office or on the phones, it takes a team of employees all aligned around the goal of serving the customer, to provide the kind of service reflected in these scores.  I would like to thank our employees for their hard work and dedication."

This is the third year Cogent Reports™ has computed Customer Champion scores for individual utilities and recognized Customer Champions. In October 2015, CenterPoint Energy ranked third in the Midwest for environmental dedication by Cogent Reports.  In April 2014, CenterPoint Energy was also ranked first in operational satisfaction by Cogent Reports™.  

Cogent Reports™, a division of Market Strategies International, announced customer rankings for the top tier electric, natural gas and combination providers in four regions across the U.S. The ranking is based on how CenterPoint Energy performed compared to other large utilities in the U.S.

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. The company serves more than five million metered customers primarily in Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma and Texas. The company also owns a 55.4 percent limited partner interest in Enable Midstream Partners, a publicly traded master limited partnership it jointly controls with OGE Energy Corp., which owns, operates and develops natural gas and crude oil infrastructure assets. With more than 7,800 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years. For more information, visit the website at CenterPointEnergy.com.

 

2017-02-02T06:00:00Z

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