We want to connect you to the right people who can answer your questions or provide you with the services you need. Choose from the categories below to find a contact e-mail address and/or phone number or submit a request online.

Our Customer Service Department business hours are 7 a.m. to 7 p.m., Monday through Friday except holidays. We also offer account self service functions that are available 24/7. 



Contact Us

Natural Gas


Customer Service

Report a Gas Leak
  • 713-659-2111
  • 888-876-5786
Payment Address

CenterPoint Energy, Inc.

P.O. Box 4981

Houston, TX 77210-4981

​Electric Delivery

​ Customer Service/Report an Electric Power Outage
  • 713-207-2222
  • 800-332-7143
​ Report Downed Power Lines
  • 713-207-2222
​ Report Electricity Theft
  • 713-207-7225
  • 877-570-5770
Report a Streetlight Outage
Find an Electric Service Provider

We deliver but do not sell electricity