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Restoration is substantially complete in most service areas. View our Spring Branch update for the latest information our efforts in that area.


Baytown / Channelview / Berry Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

As of Saturday morning, our Baytown service area crews had restored power to 28,959 customers with less than 300 remaining without power.

General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service, and our automated phone system.

Some high water still remains a transit challenge in the area, but the major challenge still facing us will be associated with disconnecting and reconnecting electric service to damaged customer facilities while they work to rebuild, including some of our own employees.

Our Baytown crews thank our neighbors as we recover from this catastrophe together.

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Bellaire / Magnolia Park Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

Crews serving our Bellaire service area, which covers inside Loop 610 and extends from Pinemont in the north to Beechnut in the south and from S. Gessner in the west to Wallisville Road in the east, made great progress Friday, restoring power to two-thirds of those who had been out in the area. As of 10 a.m. this morning, we had restored power to 102,592 customers in this area, with 1,227 remaining out at that time.

This afternoon, general estimated times of restoration for these customers will become available on our Outage Tracker, through our Power Alert Service and our automated phone system.

On Friday, crews did continue to face challenges like high and rushing water, which kept them from accessing downed power lines along the Buffalo Bayou. As we reported yesterday, we used drones to assess damage in hard-to-access areas including along the bayou. Our crews work with an aviation partner which includes a drone operator and an observer who maintains a continuous line-of-sight view of the drone at all times according to FAA rules.

We continue to urge amateur drone operators not to fly them following a natural disaster which could hinder our ability to assess damage and interfere with drones being used by emergency response agencies. We also thank you all for your patience and kind words as we recover from Harvey together.

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Cypress Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

As of Saturday morning CenterPoint Energy crews in Cypress had already restored power to 63,041 customers in the Cypress service area, and they continue working hard to get power to about 430 of your neighbors patiently waiting for the lights to come back on.

General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service, and our automated phone system.

High water from Cypress Creek continues to be one of the obstacles that we are encountering. However, we have begun to use drones to help us assess damage and deploy the right resources in the right places to restore power. This new drone technology is helping us assess hurricane damage in high water areas and determine how to access circuits. We have 17 two-man crews working on this initiative in critical locations. We are working with the FAA on approvals to fly in approximately 50 locations.

Says Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy, “Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time. Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time helps us assess damage and deploy the right resources in the right places to restore power.

"We also urge amateur drone operators not to fly them following a natural disaster," Mercado added. "Doing so will not only hinder CenterPoint Energy's ability to assess damage, but may also interfere with the drones being used by emergency response agencies to assist in the recovery effort."

Thank you for your continued support as we work to restore power to all our neighbors in the Cypress territory.

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Fort Bend / Wharton Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

Fort Bend crews, who had already restored power to 55,167 customers as of this morning, continue to focus on the heavily flooded Wharton area. This afternoon, we have about 300 customers without power. These customers can now get general estimated restoration times on our Outage Tracker, through our Power Alert Service and our automated phone system.

Crews are using specialized equipment, including Unmanned Aerial Vehicles (UAVs or drones) to navigate the flooded waters of the Colorado River as they work to restore power to impacted circuits. This new drone technology is helping us assess hurricane damage in high water areas and determine how to access circuits. We have 17 two-man crews working on this initiative in critical locations. We are working with the FAA on approvals to fly in approximately 50 locations.

Says Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy, “Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time. Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time helps us assess damage and deploy the right resources in the right places to restore power.

"We also urge amateur drone operators not to fly them following a natural disaster," Mercado added. "Doing so will not only hinder CenterPoint Energy's ability to assess damage, but may also interfere with the drones being used by emergency response agencies to assist in the recovery effort."

Thank you for your continued support as we work to restore power to all our neighbors in the Ft. Bend area.

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Galveston Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

Galveston residents and businesses alike should love this news from CenterPoint Energy -- electric operations are almost completely back to normal. Great timing with the kick-off of Labor Day Weekend.

As of Saturday morning, our Galveston service area crews had restored power to 48,565 customers with less than three dozen remaining without power. General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service, and our automated phone system.

We are working hard to get the few remaining customers back online so they can join in the festivities.

Thanks, Galveston, for being great neighbors as we stay strong together.

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Greenspoint Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

Most roads in the Greenspoint service center area now are passable in vehicles. While that is a vast improvement, some of our crews still needed watercraft to reach work sites to make equipment repairs. That was the case on the Westfield 46 circuit. Crews required a boat to access a pole north of Cypress Station Drive to get the circuit back up and running. The same was true on Cutten Road, north of Cypresswood Road, where crews used a boat to reach and remove a tree from the primary line.

While water is receding, many of you know just how deep it had reached in some neighborhoods. One man talked of his rescue, during which he stepped from the balcony of his two-story home directly into an awaiting boat. Areas scenes now include streets lined with destroyed clothing, furniture, sheetrock and many other items, dragged to the curb and waiting to be collected.

Our Greenspoint crews have worked tirelessly to restore 144,616 customers as of 10 a.m. this morning. An obstacle to powering some of the remaining homes is that they must wait for a licensed electrician to inspect and repair all electric service inside the homes, which is the property owner’s responsibility.

For those who can receive power, general estimated times of restoration will become available this afternoon on our Outage Tracker, through our Power Alert Service and our automated phone system.

We appreciate your patience throughout out this ordeal. We will make it through together.

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H.O. Clarke / Brazosport / Rosharon Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

As of Saturday morning, our H.O. Clarke service area crews had restored power to 71,980 customers with only a little more than 500 remaining without power.

General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service, and our automated phone system.

Patrol crews yesterday were assessing high water in the Manvel, Sienna Plantation underwater transformer and Cullen South areas. Line Crews were able to go into the receding area to make repairs, and we used drones to perform damage assessment in the area.

This new technology is helping us assess hurricane damage in high water areas and determine how to access circuits. We have 17 two-man crews working on this initiative in critical locations. We are working with the FAA on approvals to fly in approximately 50 locations.

Says Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy, “Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time. Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time helps us assess damage and deploy the right resources in the right places to restore power.

"We also urge amateur drone operators not to fly them following a natural disaster," Mercado added. "Doing so will not only hinder CenterPoint Energy's ability to assess damage, but may also interfere with the drones being used by emergency response agencies to assist in the recovery effort."

Thank you for your continued support as we work to restore power to all our neighbors in the Hiram Clarke and Brazosport service areas.

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Humble Service Area

Updated: Sept. 2, 2017, 2:00 p.m. No further updates expected.

Our Humble Service Center crews are very appreciative of your patience and understanding again today as we all work together to complete restorations after Hurricane Harvey.

As of 10 am. Saturday, we have restored power to 157,487 customers in our Humble service area with 2,249 still without power. This afternoon, general estimated times of restoration for these customers will become available on our Outage Tracker, through our Power Alert Service and our automated phone system.

Kingwood remains the hardest hit area in the service center territory, but we’ve made awesome progress once again re-energizing more than 3,300 Kingwood residents yesterday. Fallen trees on power lines are still the largest obstacle for our Humble crews.

While flood waters receded and we were able to gain access to two more highly impacted flooded subdivisions of Kingwood - Forrest Cove and Bella Wood - very large tress were discovered on power lines around 3 p.m. Friday that will require more tree cutting crews and bringing in more heavy equipment today for line crews to begin service restoration. Due to this discovery, we moved more tree crews from re-energized communities into Kingwood to expedite restorations for our customers.

All critical community infrastructures are energized and were Friday’s top priority. Humble crews were also able to get power to all the key City of Humble facilities Friday.

Our job isn’t done but residents were happy to see a big line of our trucks and crews roll into Kingwood Friday from fully restored communities and cheered us into their neighborhoods.

Residents are busy taking care of their homes now that they can get in to remove debris and carpeting and start to rebuild. We encourage residents to be mindful not to place debris on natural gas meters and to have electrician inspections if their electric breaker box was submerged for repair or we won’t be able to energize their homes.

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Katy / Sealy Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

As of Saturday afternoon, CenterPoint Energy crews in Katy have restored power to more than 31,000 customers in the Katy service area, and they continue working hard to get power to the 785 of your neighbors patiently waiting for the lights to come back on.

General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service and our automated phone system.

High water from the Barkers Reservoir continues to be one of the main obstacles that we are encountering. However, we have begun to use drones to help us assess damage and deploy the right resources to restore power. This new drone technology is helping us assess hurricane damage in high water areas and determine how to access circuits. We have 17 two-man crews working on this initiative in critical locations. We are working with the FAA on approvals to fly in approximately 50 locations.

Says Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy, “Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time. Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time helps us assess damage and deploy the right resources in the right places to restore power.

"We also urge amateur drone operators not to fly them following a natural disaster," Mercado added. "Doing so will not only hinder CenterPoint Energy's ability to assess damage, but may also interfere with the drones being used by emergency response agencies to assist in the recovery effort."

Thank you for your continued support as we work to restore power to all our neighbors in the Katy territory.

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South Houston Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

It was a great day for service restoration Friday in the communities served by our South Houston Service Center. And a great day for restoration is great news for CenterPoint Energy customers who live in those communities.

After turning the lights back on for over 62,037 customers since the deluge began last weekend, crews are working hard to get the last dozen customers restored as soon as possible. General estimated times of restoration are now available for these customers on our Outage Tracker, through our Power Alert Service, and our automated phone system.

Thanks, South Houston, for being great neighbors as we rebuild together.

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Spring Branch Service Area

Updated: Sept. 8, 2017, 5:30 p.m.

We again thank for their patience and appreciation our customers in our Spring Branch service area who have endured among the longest outages resulting from the catastrophic flooding brought by Hurricane Harvey including the subdivisions of Fleetwood, Meadows of Memorial, Memorial Thicket, Nottingham Forest, Nottingham Oaks, River Forest, Talia Trails, Thornwood, Winchester, Yorkchester and others in the Memorial area.

CenterPoint Energy completed this week the building of a temporary substation following the flooding of our Memorial substation, which serves not only our Spring Branch service area but also parts of our Sugar Land and Katy service areas. We have energized all 10 circuits served out of this substation, restoring power to more than 4,800 out of over 5,700 customers who were affected by the loss of the substation.

The fewer than 900 customers who remain without power will be restored after water has receded that continues to affect equipment along the grid that delivers them electricity. This could be underground or overhead equipment directly serving their home, a transformer serving several neighboring homes, or a line fuse protecting a larger number of customers. An individual customer may be without power not because of flooding on their own property but because of an issue farther up the grid.

Finally, several hundred more customers remain without power from requested disconnections or disconnections resulting from the mayor’s mandatory evacuation order.

We remain committed to safely restore service to all of our neighbors in our Spring Branch service area and remind them of these important safety messages:

  • Be especially mindful of downed power lines that could be hidden in flood waters and debris and treat all downed lines as if they are energized or “live.” Boats being used in high water can expose you to danger from power lines at their normal height. Be aware and stay away.
  • CenterPoint Energy is responsible for and will make repairs to the electric delivery system up to the point where it connects to a home or business. However, the customer is responsible for repairs if there is damage to the meter box or weatherhead – the point where the line enters the home through a pipe – or the underground service drop.
  • If the meter box or weatherhead is damaged, our crews will not be able to re-establish service. If in doubt, homeowners should contact a licensed electrician now to make an inspection and any necessary repairs.
  • Customers who return to their homes and find that water has risen above the electrical outlets should call an electrician to assess damage and verify the customer’s electrical system inside the home is safe to receive power. The electrician may need to either call CenterPoint Energy or direct the customer to call CenterPoint Energy at 713-207-2222 for a temporary disconnection of service. Note, there still could be voltage present, so appropriate safety precautions should be taken.

We thank our neighbors in Spring Branch for their patience and assure them of our constant concern for their safety and comfort.

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Sugar Land Service Area

Updated: Sept. 2, 2017, 3:45 p.m. No further updates expected.

Hang in there Sugar Land! As of 10 a.m. Saturday morning, our crews had restored 61,494 customers in our Sugar Land service area since Harvey’s deluge began last weekend, leaving 1,103 customers still without power.

Our Sugar Land Service Center has focused on getting into flooded residential neighborhoods that they can safely navigate to make repairs. We have brought in additional equipment to help assess and repair the underground electric infrastructure that serves much of the Sugar Land area.

We’re also using drones to fly over overhead circuit areas that are still flooded, such as along the Barker Reservoir, so that damage can be assessed and repair crews dispatched when access is available. This new drone technology is helping us assess hurricane damage in high water areas and determine how to access circuits. We have 17 two-man crews working on this initiative in critical locations. We are working with the FAA on approvals to fly in approximately 50 locations.

Says Kenny Mercado, senior vice president of Electric Operations for CenterPoint Energy, “Obstacles such as downed trees or flooded roads make it difficult for crews to assess damage following a severe weather event, which in turn can hinder response and restoration time. Using drones in areas that are inaccessible by foot to capture high-resolution imagery in real time helps us assess damage and deploy the right resources in the right places to restore power.

"We also urge amateur drone operators not to fly them following a natural disaster," Mercado added. "Doing so will not only hinder CenterPoint Energy's ability to assess damage, but may also interfere with the drones being used by emergency response agencies to assist in the recovery effort."

View Service Center Map