CenterPoint EnergyElectric Transmission and Distribution
After the Storm Passes
Report downed power lines to 713-207-2222
  • Leave the house only when it is absolutely safe to do so.

  • Stay at least 10 feet away from low-hanging or fallen power lines  — report them immediately to CenterPoint Energy by calling 713-207-2222 or 800-332-7143 — contact with a live power line can kill or seriously injure you.

  • Beware of snakes, insects or animals driven to higher ground by flooding.

  • If you experienced flooding and water has risen above the electrical outlets in your home, contact a licensed electrician before turning on the main circuit breaker or trying to restore power.

  • If your electrical appliances and electronic equipment have been submerged in water, all the appliances and equipment need to dry thoroughly for at least one week. Then, have them checked by a qualified repair person before turning them on. Attempting to repair a flood-damaged appliance could result in electrical shock or death. Attempting to restart it could result in further damage and costly repairs.

  • If the outside unit of an air conditioning system has been under water, mud and water may have accumulated in the controls. Have the unit checked by a qualified air conditioning technician.

  • Check your weatherhead - in many post-storm restoration cases, the problem is witih customer-owned electrical equipment, such as the weatherhead that connects the overhead power line or service drop owned by CenterPoint Energy to your home or business. Such problems will need to be repaired by an electrician before customers can receive service from CenterPoint Energy.

  • If you evacuated your home and want to know if your home has power - please do not call CenterPoint Energy in the first few days following the storm as we are busy handling emergencies. Instead you can:

  • Call your answering machine to see if it picks up
  • Call your neighbors
  • Monitor the news media
  • Check CenterPoint Energy's Web site
  • If you evacuated your home, re-enter it with caution. Use a flashlight to look around, and don't strike a match until you are certain there are no breaks in your gas line.
  • Assess and photograph damage to your home and its contents.

  • Notify your insurance agent of any losses incurred and where you can be reached.

  • Make temporary repairs to correct any safety hazards or minimize further damage.

  • Avoid driving. Roads should be left clear for emergency vehicles.

  • Be patient. Cleaning up after a hurricane is a team effort involving many local, state and federal agencies.

Customers are responsible for weatherhead damage
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